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Qualia Counselling Services
3.2 out of 5 stars.
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Qualia Counselling Services Management reviews

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Great Student Placement Opportunity

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Completing my student placement at Qualia has been a great pleasure. They provide excellent opportunities for students to learn through camps, shadowing, individual counselling, intakes. Supervision and support was provided by not only the management team but all counsellors and admin team as well. Would highly recommend for future staff and students as you really have the chance to practice your skills in a supportive learning environment.
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Great organization and strong sense of purpose. Great work life balance.

Excellent work culture and everyone shares the same purpose. Supervision is provided regularly. The management truly cares about client needs and your professional development. Competitive wages and great benefit package.

Pros

Career growth
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Bad Experience

I was initiallly excited about the opportunity to work at Qualia after my interview, but this quickly changed once the job began. Days were full seeing clients, which was nice experience, but the company expected you to complete case notes within the hour of seeing clients with no additional compensation (as a contractor). Therefore many unpaid hours were spent each week completing notes. Team meetings were also scheduled each month without pay.I remember very few training opportunities during my time there, which they said would be frequent in my interview. Fellow colleauges were all very nice. However, it was hard to develop a positive, close-knit work environment/culture due to business and pressure to retain clients. The company seemed to evaluate your performance significantly on retention rate (i.e. how many sessions your clients had). Management were to apparently provide monthly supervision, but this was often cancelled or rescheduled due to their busniess either teaching or running the business. I did get the feeling their primary focus was on making money...almost felt like a pyramid scheme, given how busy clinicians were (and how little we were compensated).
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Great experience

Pros Colleagues are super supportive and friendly Management is always willing to help and make themselves available Safe work environment Great hourly wage Lots of collaboration within organization Cons As a contractor, can be difficult to complete all notes in the paid hour, So notes are often needed to be completed at home- which becomes very time consuming Not always getting as many hours as you’d like- but this isn’t Qualia’s fault. It’s just the nature of being a contractor and availability of clients
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Busy, but good!

Qualia is a great place to work. Having the right management team in place is critical for your happiness and success and the current team in place is really top notch. Although they have had a few bumps along the way with their leadership team, if you are open to giving feedback and can provide concrete examples for the management team then your concerns really don’t go unnoticed. The job is truly what you make of it and you need to have realistic expectations. Supportive group of clinicians and an overall positive work culture :)
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Caring, friendly, compassionate

Being a newly registered psychotherapist Qualia gave me the opportunity to do what I love. Management/supervision is available when needed, support offerred, and as a contractor flexible/understanding of my availability. Truly enjoy working for Qualia and those I support/counsel.
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Wonderful place to work

Qualia is a great place to work. Support is offered by admin staff, colleagues, and management. Qualia provides supervision and offers meetings where teaching, learning, and coaching occur, which is available to all of their clinicians. Qualia genuinely cares about the well being of their staff and clients. Qualia supports staff in their personal and professional development. Qualia obtains feedback from clients about client care and their experiences. This feedback is requested for quality assurance and it is used to improve client services. The work culture is supportive and the staff are a wonderful bunch of people.
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Excellent

Amazing staff dedicated to helping those in need. Excellent management and owners (they know who you are and care). The management and owners always make themselves available for support! Great work culture and work/life balance. Salary is competitive with room for advancement.
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Overall Great Work Environment

Qualia is a great place to work if you are an employee who likes to keep busy, but not be overworked. There is always something to do, but not so much that it feels overwhelming. The management and other staff help to ensure you can have a healthy balance between work and family life. The work environment is relaxed, and the staff is friendly.
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Proceed with Caution

I had a mixed experience working at Qualia. The clinical team at Q6 and Brantford are compassionate, knowledgeable, and kind. They all seem to care about their clients and the work they are doing. I did not feel very supported by management. Qualia is working with a vulnerable population in Q6 and I did not feel like they were providing enough supervision. I had supervision scheduled once per month, and on call if needed, however, the supervisors were usually busy teaching, or taking time off. Management seemed to spread themselves thin between teaching the CBT course, supervising clinicians and running the business. The staff at Q6 recommended more peer support meetings, training focusing on intergenerational trauma, more knowledge on the Indigenous population and local resources. However, none of these resources were provided. There was also not clinical supervision that felt as if it was indigenous informed. The company primarily uses CBT and teaches CBT through Laurier. They did not offer staff any discount for taking these courses and they often made obtaining these courses a condition of working here. However, they did offer pay raises for getting certified. Many of the staff were paid contractors and only made a small portion compared to what the company was given. There was a lot of work that went unpaid, such as session prep and note taking. For employees, they are allocated an hour lunch. If they had to take notes or prep over lunch (sometimes due to having 7 clients in one day), the company did not allow you to earn comp time. They said this work should instead be - 
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Terrible place to work AVOID

Please do not work there. The management only cares about making money and works their staff overtime without compensation. Management is rude and likes to gossip. AVOID THIS PLACE
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Horrible Management

Don't work for them, very greedy and uncaring people. Only care about making money and getting more clients. They don't invest anything into staff. Should probably be reported.
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Terrible Management!

Office Manager is fake and has no clue how to run an office or train her staff. Blames everyone else when things go wrong. This company only cares about making money off of the Indigenous population. They do not follow proper office procedures regarding clients rights and confidentiality.
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Awful

Horrible place to work. They tell you a bunch of lies during the interview, and take pride on firing as many people as they can for no reason. Manager was bragging about the 2 people she fired before I started there. Claimed it was a family environment, definitely isn’t. All everyone does (especially management) will walk around complaining to everyone about how “useless” everyone is. Will sit around and make fun of clients with each other. Nobody communicates, and a lot of them talk behind each other’s backs and make up lies. They Fabricate stories in order to wrongfully terminate staff, except the stories they make up in order to get someone fired, don’t even make sense. Would never in my life recommend working for these people. Stay as far away as possible from them!

Pros

No pros

Cons

Management is rude and unorganized, very unprofessional, the Ohsweken location is infested with mice
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Supportive Leadership Team

Flexible contractor hours that meet work/life balance. CBT training course an additional cost but worthwhile education for the clinician as well as the clients being served. Management is known as the Leadership Team (LT) and all value their recruits. Ongoing and frequent supervision is an example of how invested the LT is toward their employees. As a new recruit the greatest challenge was attempting to synthesize the new CBT material with ongoing client sessions, but the LT and workplace culture very collaborative and supportive. Great place to work and learn while helping others.
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Overall rating

3.2

Based on 17 reviews
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Ratings by category

3.2Work/Life Balance
3.4Salary/Benefits
3.1Job security/advancement
3.1Management
3.2Culture

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