Your fellow couriers are supportive, and fantastic to work with when you get the chance to. You get to build long term relationships with your customers, and you get to be on the road, fresh air, outdoors!
Those are the best parts of the job.
Unfortunately, the management team has consistently prioritized profits over employee health and wellness, work life balance, and most importantly, service to our customers.
Drivers are consistently pushed to work overtime, higher productivity numbers, and most recently, forced hour band changes.
The corporate team continually insists on hiring individuals with zero courier or route management experience, resulting in poor customer service (failed delivery/pickup services). As well as refusing to take constructive feedback from the drivers to approve upon these issues. This has resulted in a high turnover rate, and a revolving door of managers who are unable to build positive relationships with their employees.
Drivers in turn are essentially forced to become "yes" men, compromising safety, and having zero work life balance, to avoid getting thrown under the bus my management, to keep this company from going under, to keep their careers.
The industry is quickly becoming very volatile with a heavy dependency on Amazon. This is negatively impacting all of our other customers.
This is not a personal experience, this is the opinion of the majority. Morale is LOW.
Don't get me wrong! The wage is good.
Is it worth the money? That depends on you.
Sometimes you just have to pay the bills.
Good relationships with drivers, customers, get to work outside
Long hours, pressured into overtime, management with no experience.