Unionized workforce who count down time to retirement while doing as little as possible to collect a paycheque. Demoralizing environment for someone who is a goal-oriented go-getter who wants to help the company
When I worked there, management was good but you had standards that you had to meet. They were open to ideas on how to make things better. Christmas time was very stressful as there was an over abundance of shipping going on. It was a bit unfair at times being English and not bilingual but that may have changed over the years.
Paid good, can be a bit depressive because you basicly work by yourself, training should be longer; especially for french (bilingual) people. If you like to talk a lot but only to customers then this might be for you. I honestly thought it was very lonely.
My time here was short and im so thankful for that . Terrible Management and team leads, im sure there are a couple in there good but I just didn't meet any . Ur schedule will change every week and they will not accommodate any appointments u may have even if it's a month notice . They treat you horrible unless u literally are a serious brown noser and have no opinion and a bk bone to defend ur self , they don't like that..oh well , no one walks all over me . The trainers were very caddy and the Manager shes worse they try to bully . This company does NOT care about their employees and its such a disappointment as I thought Puralator was such a great company and used their services in the past , well never again . Just do urself a favor and don't apply here , there are so many other great contact centers around . Stay away from this one if u like to be a valued employee.
Lack of focus....Be emphathetic towards employees...they are the ones contributing to bottom line. Sr mgmt including CEO need to change. Politics and favoritism galore. Treat past employees with respect.
Pay is above average, work is routine & monotonous. Office is bland but comfortable. Unionized environment means there's little room for advancement for new employees. Managers seem too comfortable maintaining status quo and resist change.
My time with purolator was short and I am glad. Manager was unprofessional and had no people skills. I had to beg for coaching which only consisted on listening to the TL take calls . You were never explained what you did wrong or right. No feedback. No floor support , if you had a question you have to call a supervisor and wait on hold until they answered and hoped the customer didn't hang up in the mean time. It didn't matter what kind of skills you had there , it had more to do with if they liked you and you fit into their clicks. I have nothing good to say about this company . They wanted perfection on every call and you are given 30 days to show improvement. What improvement means who knows as you were never given a proper coaching
I loved working here because of the team environment and interacting with all sorts of different people every day. I definitely learned to work with different kinds of personalities and dispositions. I would happily work here again.
Purolator is a fantastic company to work for. The Management team is very supportive on your day to day productivity and are eager to help whenever needed. I enjoy the company of my colleagues. I need to be challenged and the job consists of answering in-bound calls by the minute which can get quite monotonous.