Purolator
Happiness score is 57 out of 100
3.5 out of 5 stars.
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Purolator

Purolator Employee Review

Good home based job

The company offers great training and ongoing support. Logistics/analytics for time on calls is clear and well measured. Great follow up with team leaders to improve time holds etc.

Pros

Team leaders are supportive and great training.

Cons

Wait times for IT support can blow call times and upset hateful customers

Ratings by category

4.0 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job security/advancement
4.0 out of 5 stars for Management
3.0 out of 5 stars for Culture
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Similar reviews

Same role

Pay was great, management wasn't very good

Loved working there for the first 5 years then the company started going down hill. They don't care about there employees even if you have worked there for a long time. Everyone is replacable.
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Same role

Could be so much better

Pros: good pay and benefits, no sellingCons: scheduling is based on "seniority" and when asking for better shifts the answer is vague as to what qualifies an agent for a better schedule. Required to login into unnecessary and inefficient time clock software that operates separately from phone software. You are reprimanded and docked pay if you don't use both. No chance for advancement, jobs are posted internally however some stay up for months on end with no actioning leading me to believe they are false listings. No training opportunities to advance internally.
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Same roleSame location

A good place to work

This is a great place to work you can work from home, they have flexible hours, the training is really good, people are nice, there is little to no pressure.

Pros

work from home, flexible hours

Cons

none
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Overall rating

Based on 843 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture

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