ProQuest is a great place to work, but for most people there is little variety in day to day routines. Management is typically very supportive, helpful, and available, but there does not seem to be a lot of room for upward advancement or even lateral movement within the company. People tend to be very knowledgeable about the products they are working on, but sometimes less so about other areas of the company. The senior management definitely makes an effort to listen to the concerns of everyone.
activities, great management, the ability to work from home
little room for upward mobility, sometimes so many people work from home that the office feels very empty
Regional Sales Manager - Middle East (Former Employee) – Dubai – 5 April 2018
Thoroughly enjoyed my time at ProQuest. Great products, strong marketing, strong brand awareness across global markets. All of these factors helped underpin my efforts to sustain current business and drive forward new business development.
Applications Developer (Former Employee) – Ann Arbor, MI – 30 January 2018
For the most part, I did not work at the client site - Proquest, but traveled there as needed. I worked mostly at MaximGroup. I had pretty free reign on who and when to talk to, how to design and implement the software. I simply needed to submit expected schedule information. Proquest people were great, and open to new ideas.
Provided customers with technical solutions to problems with document delivery.
Technical Support Consultant (Former Employee) – Ann Arbor, MI – 10 January 2018
I position required me to help customers with hardware and software solutions. I made many site visits to setup the ProQuest system. Which included intergrading it to their network systems. When not visiting customers sites I worked in the call center taking customer calls.
Corporate Marketing Specialist (Former Employee) – Ann Arbor, MI – 8 January 2018
In my 2 year contract at ProQuest I watched some of the greatest minds leave the company because management would rather pay someone less to do their job. I love what the company does as a whole but they were focusing on quantity and not quality. They also were not building up the team they had but rather in constant search for outside talent. After 2 years of my contract being threatened every three months, no benefits, Michigan pay in the expensive Silicone Valley I had to call it quits. There was no future for me there.
Good workplace friendly people I am not directly hired at ProQuest I am a contractor that is my only real complaint.
Content Editor (Current Employee) – Ann Arbor, MI – 1 October 2017
ProQuest is a good company to work for I have no qualms with the company or my management the only thing that I dislike about the company they have too many temps and it seems to be difficult for you to be hired on as a permanent employee that is my only complaint.
Engineering Manager (Current Employee) – Ann Arbor, MI – 22 September 2017
They seem to be in a slow-moving market. This company has grown through mergers and acquisition of older properties and consolidation in the newer academic e-content markets. Now they have to digest and integrate what they have bought. That means cutting costs while trying to combine products, leaves no room for real product innovation. More nimble niche competitors will continue to emerge in their markets, while they look like an 800-lb gorilla while not dominating like one. Internally, there is a lot of challenging work and opportunity for good engineering experience, if they are willing to fund it.
Metadata/ Content Digitization Editor (Former Employee) – Ann Arbor, MI – 26 August 2017
The typical day was relaxed but very professional. As one of the youngest in my department at 22 (at the time, now 23) there was a lot that the more well seasoned employees taught me about my job and also about professionalism generally. Not only did they tell me but they exemplified it in their own day to day. Management is awesome and understanding! I loved my managers and because I did I wanted to work harder for them.
The hardest part about the job is that it can feel a bit boring at times, but you were by no means glued to your desk. Management encouraged you to get up and walk around and take unscheduled breaks if you needed to kill the monotony and take a phone call.
The most enjoyable by far were the people. Though I was the youngest, they treated me with respected and as the young adult that I am. Expectations were not lowered for me and I honestly enjoyed and appreciated the challenge. I enjoyed the challenge even more so because there is always someone nearby willing to extend a hand and offer some advice.
Customer service representative (Current Employee) – Ann Arbor, MI – 24 August 2017
Fast paced but fun. Lots of opportunities to advance. Very supportive management and some of the nicest co-workers I've ever worked with. Excellent benefits and more paid time off than most companies out there.
RFP Analyst (Former Employee) – Seattle, WA – 5 May 2017
A great industry focused on how technology can improve access to the world's knowledge. Fun place to work, but a bit of a slow moving mentality at HQ. Ex Libris merger / acquisition / choose what touted as was a great move with lots of vitality.