A typical day in support can be very busy or very quiet. Most times the issues are simple but we did get some complex ones. We worked as a team to solve our issues. There were no egos when it came to knowledge.
The only issue with working in support is that it is not related to computers. It is related to their app so there is a learning curve.
Everyone in the company is awesome. Colleagues, management, everyone.
Everyone is also very relaxed and understanding.
The hardest parts of the job for me was the ever changing polices and peoples roles. One day you can contact someone to do something, the next you need to go through another person first.
You also need to have skills already in order to move up in the company. There isn't really time to cultivate them while working toward your goals, unless you do it after work.
The most enjoyable part of the job are the people.
Free lunches, company wide summer activities, able to work from home, lovely people