Prime Communications
2.5 out of 5 stars.
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Prime Communications Employee Reviews

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Basically not too bad, but no opportunities for advancement unless you make extremely high numbers. Will ask for ridiculously high quotas that requires manager support and teamwork to achieve.
Pros
Supportive coworkers and managers
Cons
Upper management gas no clue, and don't communicate with each other
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Working here was very stressful. They pay okay with their comp plan but you have to go to the moon and back just to earn these goals. Management just micromanage and are on you from the very beginning of the month is you are not doing well. This retailer acts like its corporate but doesn’t pay anywhere close to what they pay at a corporate location. Overall not a good company to work for. I would recommend looking at a different retail store to work for
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No culture, poor management and threatening from management to the sales team if quotas are not met. Unfair job duties per sales representatives some sales representatives did all tasks while others picked a nod chose the thins they wanted to do.
Pros
None
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No home life balance, terrible pay and leadership. Your job is always on the line, with constant threats. Good people leave because of horrible leadership. Work at a corporate company not a branded partner,
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I worked for this company for seven years to look back at it as a total waste of time. I’m glad of what I’ve learned through the people I met however the company itself does not care about their employees whatsoever.
Pros
None
Cons
Everything
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Management sucked, always understaffed at multiple locations, mistreatment of employees, unrealistic monthly goal expectations (especially during the pandemic), and so much more. I worked at a store where I was the ONLY person on the clock for days at a time, which really frustrated customers. I even had to change store hours (as an RSC) because there wasn’t anyone else to work a shift. I witnessed coworkers and managers lie to customers just to get sales out of them. Needless to say, this company is not worth the stress and anxiety, it took such a huge toll on my mental health and I wish someone would have warned me before working for Prime Communications.
Pros
none
Cons
everything
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Do not expect to move up here. Zero room for advancement. Total focused on sales, and DTV is a buzz kill to sale. No one wants it. Good start for beginners
Pros
Good start
Cons
No advancement
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This company is the worst company I have ever worked for. The stress they put on their employees to make new phone lines for customers is sickening. The goals are achievable if you work in a busy area. But if you don't work in a busy area and can't reach goals they are asking you to drive around and walk around the neighborhood to get sales. Then they are asking you why you aren't selling aggressively enough. I have seen people tell customers that they need a "promo" like for a deal, which is a SCAM. Not only will I tell people to not work for Prime/AT&T, but I will warn them to make sure to not have them as a phone company. This whole company has a bunch of scammers working there.
Pros
Health Benefits
Cons
The entire job.
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I'd be lying if I said there weren't worse places to work. However, applier beware... it's quite a terrible company to work for. Base rate is subpar compared to competitors and medical benefits are lackluster. You do accrue PTO, however due to extremely high turnover and BARE MINIMUM staffing it can rarely be taken. That PTO nor earned commission get paid out if you leave. Even on good terms. They consistently ignore labor laws. So, due to the unpredictable needs of retail, it is suggested to work off the clock through lunch on a regular basis. You accrue sick time the can't be scheduled for use, so it must only be upon call-in. They proceed to then praud you for your reason of absence in a violation of HIPPA privacy laws. Constant turnover of store and district management means any repor you have built does not transfer and must be built repeatedly. You are frequently asked as an hourly employee to be present on sales and training calls outside of shift. If you do not plan to live and breathe this company, need not apply!P.s. For privacy purposes, my work location is not accurate
Pros
No experience needed, quick onboarding
Cons
Work/life balance, unrewarded loyalty, typical sales/retail qualities
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Not a good place to work...Very unorganized...Find your own coverage if you take a day off...High turnover rate...Expected to stretch the truth to customers
Pros
None
Cons
Everything
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There used to be recognition for Representatives that performed well, now there is nothing. The company could literally care less for you as a representative. Even though the only way the managers can even make it to get recognized is if the reps perform well. During the covid pandemic it wasn't as bad as it could have been, but before it's really ever even over they have raised all of our metrics to make it pretty much impossible for us to get our sales. And they do not change your metrics based on your location whether it's New York City or a tiny town.
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The title says it all, however, the management situation that was going on in this company was a bit rough. The store was without an active manager for a few months at least and me being the only employee tried to push for the position, at the request of an employee extra be hired. The original soon to be manager they had chose to work at the store quit, the next they hired, after me working there a few months alone, also ended up quitting the job as well, and was only hired because they were working at a hire traffic store location but had been a newer employee than I. The managers I was communicating to about the position would bait me in with what if's and maybes, just to keep me working there a little bit longer. Breaks weren't a thing, except for lunches. It didn't matter somedays because you could be waiting a good 10 to 15 minutes before someone came in the store but the only break you technically get is a lunch, which you have to close the store down for if there's only one employee, which means less traffic. If you are low staffed, likely you are opening and closing the store, can be as early as 7 am and as late as 10 pm. based on your location
Pros
Comfortable environment, radio/tv, computers and tablets which you work with.
Cons
Hours can be random and stacked if there is a staffing situation, not always a bad thing though more money to you
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Es una empresa que definitivamente tiene buenas comisiones y metas medianamente alcanzables, en pandemia es super complicado cumplirlas y les vale un comino, para tus jefes directos tu vas a vender y punto. Te amedrentan si no vendes, amenazan con correrte a cada momento si no das el número.La regional es un caso especial doble-cara, cuando te entrevista es todo amor, después de eso es una tirana que ni los tiempos de salida respeta. Y en cuanto a crecimiento laboral no existe si no mames botas. Ascienden gente sin liderazgo o que no tienen idea de como atender un puesto gerencial.
Pros
Muy buenas comisiones
Cons
Algunos gerentes y la regional
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The company has a great management team and they look out for their employees. The pay is competitive and the work life balance is great. They stay up to date with the new technologies for employee services.
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I worked for Spring Communications before Prime purchased the company. When Prime took over things definitely changed. The culture seemed to get less friendly and fun, then became stricter and harsher. The company as a whole works very efficiently but they are very cheap and it seems at the employees' expense. The higher up in management you go, the harsher and meaner they get. It's hard to believe some market directors have the position they do when their idea of "coaching" us is repeating/yelling the same sentence in 5 different ways (often with incorrect grammar) on almost every sales meeting. It's not motivational at all. Granted, not all in management are terrible, but it's quite common and trickles down to the store managers and reps. Communication is not up to par in general throughout the company.There are times when you are pressured to make some shady decisions and you have to really split hairs to meet sales goals. This job has definitely had people question their morals. Training is sup par as well. The training has continued to go down hill as time goes on. I would have new hires go through weeks of virtual training and they still wouldn't know anything when they were supposed to go live. There's little support for store managers to help them to train and develop employees. I had gotten excellent training when I started but these poor new hires lately are not getting the same attention and patience to learn the industry.I definitely learned a lot in my almost 5 years at the company and grew a lot as a person. Although they hire/promote a lot of questionable - more...
Pros
Decent pay, Education, Personal Growth, Networking
Cons
Management, Health Benefits, High Pressure, Unrealistic Goals
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Management has no idea what it takes to run a store. Very hard to communicate with home office. If they see you succeeding they increase quotas for commissions.
Pros
Decent money
Cons
Everything else
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They will push you and punish you for performance when they don’t give you any tools to succeed. Constantly management will be on your heels about variable you can’t control and they would want you to be on the phone and communicating throughout the days on your days off. Work life balance is really low and the pay structure just keeps becoming more and more unrealistic with the constant changes they give
Pros
None
Cons
Everything
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Negative culture. Constantly feel used and abused. No respect for home/life balance. Uses carrot on a stick to keep you hanging on for a better opportunity.
Pros
Nothing
Cons
Pay, berating and negative culture
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Just don’t do it. They set unrealistic goals in SLOW traffic locations and blame you for it rather than listening to the people who are actually there experiencing it. HR is a joke and doesn’t care. Just save the time waiting for a corporate location to open positions or look elsewhere
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Need better 1/1 training , support , less critical assumptions without the facts & support. Let managers manage & quit squeezing the life out of them by redundant reporting , unproductive meetings
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This company hates its employees. They take advantage of their employees constantly but are never there to support them. They encourage turn-over as a way to keep payroll low. Stay away!
Pros
Discount on cell service
Cons
Literally everything else
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