POWERHOUSE RETAIL SERVICES Employee Reviews

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2.0
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Low pay/No support/Know what you're getting into/make it work for you
Merchandiser (Former Employee) –  Toronto, ON28 April 2018
(Canadian Office)

I worked here for almost a year as a contract merchandiser. The pay is extremely low, even for the industry. You are not valued or treated well as an employee but are an afterthought. Management is paid well with expenses. As a merchandiser, you are not provided with anything but are paid minimum wage. If you ask for a wage increase, you will not get it. Powerhouse makes money by paying their contractors nothing. This is their business model.

There is no product knowledge given to reps. Limited information and planograms are provided. This means if something goes wrong, they will blame you. Which is fine, if you stand your ground. Remember that. Communication is limited by head office unless they need something.

Expectations for work are very high. They only hire "seasoned merchandisers" but do not reflect this in their pay. You can make this job work for you but you must take care of yourself and do not let them take advantage of you. Know when to say no, make the hours work for you, cut them off when you can, do not go above and beyond for Powerhouse, they are not interested in supporting you.

At store level, the teams will try to take advantage of you. Remain allusive, do your work, do it well, and leave. Basically, as a field merchandiser, everyone tries to take advantage of you. Know your worth, stand your ground, do your work and leave.

If you are in school, want a flexible job, need to work evenings, etc. This is a good job for you. Remember, make it work for you. Powerhouse does not care about their employees, and that is fine. Remember
  more... this and take what you can from the job. It's a great in-between gig. However, there will be no advancement no matter how well you do for the company. Powerhouse will never give you anything beyond 14/h. Trust me. But, if this is what you need for now, and you understand that, it's a great gig.

Good Luck!
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Pros
Flexibility
Cons
Low pay/no support
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4.0
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Great work life balance part time position
Merchandiser (Current Employee) –  Toronto, ON19 February 2018
Good friendly company. Great work life balance.

Hours are always very flexible and you can work at your own pace according to your availability.

Some months you can work 10 hours during slow months up to 180 hours during busy months.

The pay is very poor at about minimum wage and because you sign on as a contractor you have no CPP or EI deductions.
I am uncertain how they can continue to omit these federal deductions after many years in business.

Wages do not increase over multiple years of service.

Management team seems to be well paid on salary with benefits and continue to promote themselves from within over the years, yet they do not send any money back to the hardworking field force and increase low wages.

Emails are often ignored (3 week delay sometimes!)
You must be able to think on your feet and not rely on anyone to help you.

Store staff often treats reps poorly as they know wages are very low.
Store staff generally treats reps poorly as we do not always have current product knowledge and are merely cleaners and not treated as brand specialists or creative people.

I'd love to see a fair wage offered.
Pros
flexible work schedule
Cons
poor wages
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5.0
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Amazing company to work for
Manager, Field Operations (Current Employee) –  Mississauga, ON17 August 2017
A great place to work with room for advancement into head office! I went from being a Field Merchandiser to being in the office with a promotion shortly thereafter. Very supportive head office team full of creative thinkers with a passion for what they do. I get to work with awesome people every day in both the office and in the field. This is the best company I've had the pleasure to work for.
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4.0
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To sometimes be able to use your artistic ability
Merchandiser/Customer Service (Current Employee) –  BC27 June 2017
I am a long term employee I enjoy the work and the hours
Powerhouse is a visible presence in stores so we have to work fast and quiet. Get done what is expected of you and acknowledge the people that we conduct our business with. Keep H.O up to date of anything that needs to be looked after
There is no advancement as it is a merchandising job Maybe get more territory
Pay raises do not happen and the rate is below standard
Management is great
Pros
Job can be done in your own schedule
Cons
pay rate
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4.0
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Great place to work, however warehouse management needs an overhaul
Warehouse Associate (Former Employee) –  Mississauga, ON17 May 2017
A busy company throughout the year, third part logistics therefore their clients play a big role on how much work one will have per day. Excellent mixture of culture (mostly West Indian), occasional times workers there bring food to share with everyone, everyone is relatively happy smiling while working and friendly. Warehouse management tends to puts feelings in the way of the goal, and manager seems very autocratic and favoritism is strongly intertwined in warehouse culture.
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1.0
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Run, don't
Représentative (Former Employee) –  British Columbia7 April 2017
What a gong show. My experience was demoralizing In every way. Poor to no communication. Management automatically assumes that if there are any issues, it's the merchandisers fault. Since they don't bother to read or respond to emails, they are completely disconnected from what is actually happening out in the field. They are lazy and view emails, feedback, phone calls etc as more work for them so they simply ignor everything. . it is very stressful to be forced to work with management who are too lazy to bother to get their facts straight before making unfounded accusations and threats. It would also help if they employed management personnel who are educated, and understood what the role of a manager actually entails.
Pros
None
Cons
With zero pros, the rest are cons
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1.0
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Unprofessional
Merchandiser (Former Employee) –  Vancouver, BC5 April 2017
Dont waste your time, very bad management, o hours, very low pay with six figure expectations. If you are looking for a company that appreciates your efforts and values your hard work, this one fails in every way
Pros
Make your own schedule
Cons
Disrespectful, unorganized, and emails are ignored-unanswered
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5.0
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Part of the family!
Merchandiser (Current Employee) –  GTA, ON17 February 2017
As a long term merchandiser, I feel like I am part of an extended family. Great brands and clients to work with, helpful account managers, and I get to set my own schedule as a private contractor.
All in all an excellent experience!

(Note - Many of the reviews here are for the US-based company, which has absolutely nothing to do with the Canadian one. Just happen to have the same name.)
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3.0
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Not under good management
Visual Merchandiser (Current Employee) –  Toronto, ON15 February 2017
Un organized head office, lack of communication and professoonalism. High expectations with low hours on some brands accounts.
Pros
Flexable most days
Cons
Bad management
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2.0
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Retail merchandising, travel to stores to do various tasks related to various brands, which are the company's clients
Retail Merchandiser (Former Employee) –  Canada1 February 2017
Most merchandising companies employ you at a fair industry standard hourly rate, and compensate you for your mileage and any work related expenses such as parking etc. This company does not do that, they hire you on an "independent contract" basis therefore no taxes or cpp, ei etc is taken off your pay. They do not compensate for mileage and pay the lowest hourly rate in the industry.
Pros
Set your own schedule to call on stores
Cons
The pay is insultingly low, and not having ei, cpp etc taken off pay is very inconvenient. Too many supervisors, unnecessary salaries could go toward paying the workers fairly
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3.0
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third party logistics and apparel merchandising
MARKETING COMMUNICATIONS MANAGER (Current Employee) –  Mississauga, ON27 January 2017
Helping brands actively maintain their footprint in some of the largest retailers in the country. Powerhouse is the service force that makes it happen
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3.0
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Good experience for retail industry
Project/Site Manager (Current Employee) –  calgary Ab22 February 2015
Scheduling trades for the week retail project. Making sure of all retail equipment is delivered on time and without damage. Insured all time lines and budgets are meet for management. Great team environment to work in. This job provides great challenges for quick project turn arounds but always the con is your always on the road.
Pros
always a challenge
Cons
always on the road
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5.0
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Productive
independent merchandiser/contractor (Current Employee) –  Burnaby, BC3 March 2014
Learned a lot, enjoyed being independent, i was kept busy all day, met great people and gained merchandising experience.
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Overall rating

3.2
Based on 38 reviews
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