Porter Airlines Inc. Employee Reviews

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Porter FBO chronically understaffed
Line service rep (Former Employee) –  Porter FBO Billy Bishop27 June 2018
Low pay means high turn over, the people who have earned the credentials end up getting over worked and burned out. They then leave which makes those remaining get worked even harder.
Most days you will be asked to come in early, then asked to stay late.
The equipment is in poor condition, break downs are frequent.
Training is questionable, you have to learn about legalities and requlations but very little on how to operate equipment.
The management is entirely reactionary, there is no forethought or planning evident.
Pros
Flight benefits
Cons
Low pay, poor work/life balance, poor management
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Porter airlines
Ramp service agent (Former Employee) –  Halifax, NS21 June 2018
When I was working there I enjoy working with the people in the atmosphere pretty relaxed and easy issues were easily taken care of if there were problems staff were able to handle it in a controlled and happy Manor
Pros
Flight benefits free uniforms
Cons
Weird hours small stresses
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Exciting place to work.
Customer Service Ambassador (Former Employee) –  Toronto, ON27 May 2018
Very busy and productive days working on the island. Running around helping passengers as well as coworkers to get flights out safely and on time. Hardest part is getting passengers to understand that a safe, delayed flight is more important than a dangerous, on-time flight.
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Okay place to work
Customer Service Representative (Current Employee) –  Toronto, ON20 May 2018
This is a good starting place. However, this isn't the place where you can build your career. Unless you're being favoured by the management. They also keep adding to the job duties of a CSR without an increase of pay. They also expect you to have your life revolve around your work. Basically adjusting your life to be able to work for their mediocre company.
Pros
travel benefits
Cons
unsupportive management, low pay
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Not a good place to progress your career
Call Centre Agent (Former Employee) –  Toronto, ON2 April 2018
Good place to work if you're just out of high school and need something on your resume. At the end of the day though, the company is a joke. Placing too much emphasis on completing work regardless of the quality.

Departments don't communicate in the slightest and if you try to get them to, nothing gets done. Management can't commit to asignmnents or arrangements that are made. Employee turnover is extremely high mainly because they punish employees the same, regardless of what they do. Late one minute? You get written up. It just breeds resentment amongst employees that leads to rebellion.

Also, management is pretty much controlled by their HR department. Managers don't make decisions without consulting them and it is usually not what is in the best interest of the respective departments.

Departments are extremely under funded, especially the call centre. Upper management doesn't care about the call centre and it is an after thought 90% of the time resulting in short staffing that turns into long hold times that turns into angry callers that turns into angry employees. It's a never ending cycle. This past summer, hold times sat at over an hour for several months due to a low budget and was not addressed until the CEO's friends started to complain to him.

Porter is the perfect place If you want a job. If you want a career on the other hand, I'd look elsewhere.
Pros
Friendly people
Cons
Departments don't communicate, Low pay
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Good people to work with. Management is fail
Catering stock/driver (Former Employee) –  Toronto, ON17 February 2018
Worked in catering for a few years. Met great people but the management is terrible. They can't help you out with requested days off, favouritism and no loyalty. Manager is never around and not caring his stafff. The supervisor doesn't know what he's doing. But above all you will meet great associates to work with.
Pros
People/benefits
Cons
Manager/supervisor/coordinator dont care about you
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Disorganised and bad management
Operations Coordinator (Former Employee) –  Toronto, ON6 February 2018
Extremely disorganized company with no structure. People are forced to perform 3 roles on minimum wage. Even high level engineers are only earning an average salary. The wash ups rejected by other airlines end up here. Good and talented employees last about a year or two then they flee. The managers have no idea what they're doing and openly admit they don't like know how to deal with people. A lot of the departments don't have proper training in place and you are just supposed to learn from the person sitting next to you - good luck if they hate working there and have one foot out the door as most of the employees do. You will have a fun time learning from them! Plus the commute to the island is awful all year long. Only good thing about working there is discounted flights. Outsiders think Porter is great because their marketing is phenomenal but the buck stops there. Stay away!
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A day at the airport
Customer Service Representative (Current Employee) –  Halifax, NS25 July 2017
A typical day on the job at Porter Airlines consists of communication. Communication here is key to being successful at my job. It starts with checking in passengers for their flights and ensuring they make it to the aircraft on time. The most enjoyable part of my job is the variety of people I get to meet and talk with.
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Growing Company
Catering and Airport Concessions (Former Employee) –  Toronto, ON22 May 2017
For a regional airline; this is a great company to work for. Close to the downtown core; if you live in the city of Toronto. The workplace culture; healthy.
Pros
Flying to various destinations.
Cons
Salary
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Great flying experience; Horrible management
Systems Analyst, Revenue Management (Former Employee) –  Toronto, ON22 May 2017
Porter is a good place to work at if you are young and just starting your career. Benefits are pretty decent, and the employees there are nice and friendly.

However, if you are an experienced professional, I would advise to stay away from the place. Upper management is seriously under-qualified and pretty ignorant about new tools and practices. The departments don't communicate with each other at all, and the department heads are always fighting amongst each other, trying to take credit for all the work. Be prepared to face a lot of incompetence, internal politics, and made-up "engagement" metrics thrown in your face.
Pros
Decent benefits
Cons
Awful management
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Family environment
Customer Service Representative (Former Employee) –  Ottawa, ON22 April 2017
People in porter are like family. They make you feel at home. Their are really good with the employee. It was a pleasure working with them. You learn a lot about the industry and you meet different people.
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Good for customers, not for employees
Pricing Analyst (Former Employee) –  Toronto, ON13 April 2017
Porter pays very little, especially for being headquartered in an expensive city. Work/life balance is not well respected. The company is obsessed with an image that it even wants to maintain in a corporate setting. However, customers love the airline, so that's the strength of this airline. I don't recommend working for them.
Cons
Terrible pay
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Superb work environment
Customer Service Representative/Ramp Attendant (Former Employee) –  Toronto, ON23 January 2017
Porter has the best team work you can find anywhere.The Leads and supervisors are always there to correct encourage and motivate you when the need arises.
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Porter Airlines
Customer Service Representative (Former Employee) –  Toronto, ON23 January 2017
Excellent Team work, excellent benefits, great work environment, expected salary, secure work place, satisfied Management and great opportunities to improve.
Pros
No
Cons
yes
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Great Benefits
Network Operations Coordinator (Current Employee) –  Toronto, ON4 January 2017
Opportunity to learn the industry. Chance to grow if you know the right people. Hardest part is dealing with the work politics. Upper management don't necessarily have the right qualifications.
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Flying Refined Indeed....Just Watch Your Back
Customer Service (Former Employee) –  Toronto, ON25 November 2015
The image portrayed to the general public of what Porter Airlines is truly a Flying Refined airline that pushes against the Legacy Carriers and is making a name for itself on the global stage. Sadly once your actually within the fold of the company you quickly realize that although it's not a fear based culture like some national airlines it's very intimidating and one that best represents a secondary school mentality. There are so many wonderful things about this airline that it's employees seem to forget about and only choose to focus on the negative and the divisions between departments especially within the younger rankings. It's such a shame because this airline can go far but change starts in management and sadly even some management have forgotten why they got started in this industry. But there are the good people in the company that truly make it worth going to work everyday and seeing . And if those people weren't at the company putting their passion, ideas and dedication into their departments then the airline wouldn't be what it is today.
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Overall rating

3.2
Based on 19 reviews
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