Not a good place to progress your career
Call Centre Agent (Former Employee) – Toronto, ON – 2 April 2018
Good place to work if you're just out of high school and need something on your resume. At the end of the day though, the company is a joke. Placing too much emphasis on completing work regardless of the quality.
Departments don't communicate in the slightest and if you try to get them to, nothing gets done. Management can't commit to asignmnents or arrangements that are made. Employee turnover is extremely high mainly because they punish employees the same, regardless of what they do. Late one minute? You get written up. It just breeds resentment amongst employees that leads to rebellion.
Also, management is pretty much controlled by their HR department. Managers don't make decisions without consulting them and it is usually not what is in the best interest of the respective departments.
Departments are extremely under funded, especially the call centre. Upper management doesn't care about the call centre and it is an after thought 90% of the time resulting in short staffing that turns into long hold times that turns into angry callers that turns into angry employees. It's a never ending cycle. This past summer, hold times sat at over an hour for several months due to a low budget and was not addressed until the CEO's friends started to complain to him.
Porter is the perfect place If you want a job. If you want a career on the other hand, I'd look elsewhere.
Departments don't communicate, Low pay