A typical day starts at 9:30 am and finishes at 6pm. Usually in the morning it is quiet, it starts getting busy usually around 11 am. I deal with clients that need help concerning their cellular phone, their bill, or general questions they might have about services and products that we offer.
It is a small store in which I manage, we are 5 employees one technician and one boss. I consider this place my second home as it is somewhere I spend most of my time. I enjoy very much working with the other employees, we get along great.
The hardest part of the job is having to deal with customers that are frustrated because their phone is not working or they got overcharged for something on their bill. I find it to be very challenging for me and I actually enjoy that part because I have to find a way to calm down the customer and make him/her understand that the charges are legit. The most enjoyable part of the job is when I actually get to calm the customer down and they get to leave the store with a smile on their face and not frustrated.
great hours and location
cannot grow in the company