Trainer (Former Employee) – Canada – 12 February 2018
Trainers get less than 40 hours a week. (Doesn't feel like full time) You pretty much get the same amount as front desk workers. You only get a 30 mins break a day during specific times whether you're hungry or not because you have classes. Front desk workers get 1h break. Sometimes you start your shift early 6ams and sometimes you start in the afternoon, which can really mess up your sleeping habits. 1 trainer with thousands of 1st time gym users. You can only give them general fitness instead of making it more personal. In result, causing members to not be please with your service. This is more of a group class instructor position than personal training. $13/h when I worked there. When I got my Certificate my instructor told me you should not be getting less than $20 for personal training in general. Keep in mind, you pay to get certified($300-500), why settle for this? You are LIMITING your ABILITY. Keep it mind the company pays you not the members.
General Manager (Current Employee) – North Scarborough – 20 July 2017
A typical day at work is making sure the members are taken care of and that we provide the best customer service. The hardest part of the job would be dealing with irate members. The best part of the job is having a set schedule as well as seeing members reach their fitness goals
overnight receptionist (Current Employee) – Ottawa, ON – 6 July 2017
dealing with the public is not always smooth sailing, but i enjoy it a lot. Especially when i have to fix a members problem, i get excited . I love this environment , so happy with my team mates as well.
Front Desk Coordinator (Current Employee) – Mississauga, ON – 3 April 2017
Planet fitness was a great place to work but like every work place it had it ups and downs, full time employees were promised benefits after our 3 months but we never received them, and higher managment made it very difficult to get them, but over all i loved the ppl i worked with and had the privilege of making really good friends in the process.
Fitness Instructor (Current Employee) – Toronto, ON – 15 November 2016
Fast advancement as the company grows in Canada. Fun place to work if you enjoy the field . All staff is generally young and friendly. It's a really good starting job in the customer service field or fitness industry
Customer Service Associate (Former Employee) – London, ON – 29 February 2016
in a typical day I would clean for about 6 of my 8 hours, I would assists members with anything they needed. I would go above and beyond my duties on a daily basis. Planet fitness is a horrible corporation to work for. They say that they are "all about the people", this apparently does not include their employees. They watch the cameras on pretty much a 24/7 basis as apparently none of us are trustworthy, in which case why employ someone at your corporation if you cannot trust them. I absolutely loved my job here I will be honest, it was the people that made the job so wonderful. Had I immediately seen what a corrupt business this is, I would have been out of there much faster.
Front Desk Associate (Current Employee) – Kingston, ON – 28 February 2016
- There is 0 room for advancement. - Manager only promotes friends, qualified or not. - Policies change every day. You're never notified of the change until you're yelled at for doing it wrong. Then you then have to explain to every customer that things are being run differently. - Head office has no idea what they're doing. - Schedule comes out only 2 days before it starts if you're lucky. - Expected to fully clean a 24/hr gym from top to bottom including scrubbing every piece of equipment in there daily.