Planet Fitness
3.5 out of 5 stars.
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Planet Fitness Careers and Employment

About the company

  • CEO
    Chris Rondeau
  • Founded
    1992
  • Company size
    more than 10,000
  • Revenue
    $5m to $25m (CAD)
  • Industry
    Retail & Wholesale
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Jobs

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Part-time
Overnight Closer - Part Time

Cornwall, ON

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5 days ago

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Overnight Cleaner

Surrey, BC

6 days ago

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Part-time
Overnight Closer - Part Time

Canada

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6 days ago

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Full-time
Member Services Representative - Overnight

Nepean, ON

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6 days ago

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Part-time
Member Services Representative Part Time

Nepean, ON

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6 days ago

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Full-time
Fitness Trainer

Nepean, ON

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6 days ago

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Part-time
Member Services Representative - Part Time

Brampton, ON

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7 days ago

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Part-time
Member Services Representative - Part Time

Kitchener, ON

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7 days ago

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Full-time
Member Services Representative

Sarnia, ON

11 days ago

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Overnight Cleaner

Windsor, ON

12 days ago

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Full-time
Overnight Front Desk Associate

Kamloops, BC

$15.60 an hour
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12 days ago

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Part-time
Member Services Representative - Part Time

Vaughan, ON

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10 days ago

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Part-time
Member Services Representative Windsor ON

Surrey, BC

10 days ago

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Part-time
Overnight Closer - Part Time

Vaughan, ON

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10 days ago

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Overnight Cleaner: Windsor ON

Surrey, BC

10 days ago

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Cleaning

Windsor, ON

12 days ago

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Full-time
Member Services Representative - Overnight

Kitchener, ON

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7 days ago

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Full-time
Human Resources Business Partner

Toronto, ON

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11 days ago

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Full-time
Member Services Representative - Full Time

Toronto, ON

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19 days ago

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Part-time
Part Time Front Desk Associate

Chilliwack, BC

$14.60 an hour
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19 days ago

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There are 94 jobs at Planet Fitness
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Customer Service

62 jobs

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Salaries

Salary estimated from 130 employees, users, and past and present job advertisements on Indeed.

Popular Roles

Customer Service Representative
$15.16 per hour
Member Services Representative
$14.07 per hour
Cleaner
$14.93 per hour

Customer Service

Member Services Representative
$14.07 per hour
Customer Service Representative
$15.16 per hour
Front Desk Agent
$16.11 per hour

Cleaning & Sanitation

Custodian
$14.79 per hour
Cleaner
$14.93 per hour

Management

Assistant Manager
$30,535 per year
Manager in Training
$27,387 per year
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Rating overview

Rating is calculated based on 4.8K reviews and is evolving.

3.7520172.8820182.6220192.7120202.002021

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Work-life Balance

Reviews

Customer Service Representative in Chatham-Kent, ON
on 2 November 2020
Unorganized and poor pay
Understaffed, a lot of modules to complete but very little training outside of that. Job posting says paid well but the most you can make is $15.50. You start at $14.50. Constantly have to work odd hours. Management is unprofessional.
Assistant Manager in Winnipeg, MB
on 7 February 2021
I would give the company itself a 0\5
Planet Fitness as a company is a really bad company, They do not care about the employees. They switch EVERYTHING everyday, everyday theirs something new learn. If you do not learn it then you are failing. Planet Fitness is an American company, they have 4 clubs they deal with in Canada and we do not get anything good here. They have been promising us benefits for 2 years now claiming that they reached out and no one got back to them....sure. Planet Fitness Garden City its self is amazing because of management but the higher-ups are THE WORST. They actually have no idea how to run a company and are very unorganized. Also do not apply if you hate cleaning because that's all you do. Not only that they're always watching you on camera.. every move. If you answer the phone incorrectly when corporate calls "Phone shops" That gets recorded and sent to all Planet fitness clubs. Sometimes they change the phone script and call right after changing it so if you fail they don't care. Also if you fail no one gets a bonus because of you.
Member Service Representative in Lindsay, ON
on 19 November 2020
Toxic and dead end
There’s very little direction. Company cares more about money than members or employees. Burn out is very real given the monotony of the job. You can almost dictate how the day will go before even getting to your shift. It’s a decent place to break into the work force. But there’s no promotions in sight. The most you will get is 50 cents for your trouble. Members are usually very nice. But there are a few that are rude and demanding. It makes the day very long. Dress code is ridiculous. You’re told to wear dress pants with running shoes and a cotton T-shirt or sweater. Wearing active clothing to work at the gym is prohibited. Sitting for any length of time while not on break is prohibited. You’re forced to seem laid back and relaxed but really you’re just bored out of your mind most of the time. Especially now with the pandemic. Team work is none existent. Management refuses to deal with problem employees and just punish everyone as a whole. You’re expected to pick up after those that do nothing instead of management addressing that something wasn’t done. It creates a hostile and toxic environment which leaves employees frustrated with each other and stressed out. This is not a place for the faint of heart or the easily upset. Planet fitness is neither judgement free nor caring. They are money hungry and toxic.
Service Representative in Pembroke, ON
on 25 October 2020
Not even a gym..Basically a harassment center
Not even a gym, members pay to be in a room filled with equipment and get harassed by employees. Paid to harass members about the most obsurd things. Uts a gym, people are going to be loud. That what happend in a gym.
Member Service Representative in Winnipeg, MB
on 28 September 2020
It is kinda okay job!
Basically you clean the sections assigned to you throughout the day and making sure you clean it properly. Management does not know how to handle employees issues very well. They are unprofessional, rude, talkshit to their employees behind their back when they could have talk to their employees to resolve the issues. They do not own up their mistakes. They make rules but they're the ones who broke those rules too and abusing the power they have as much as they would like. Most of the management's mistakes doesn't have consequences when a regular employee make mistakes, you could get written up or possibly firing you without any appropriate warning or steps to improve the employee or resolved the issue of the employee. A lot of cover up between Management and Regional Manager if you bring up the issue with HR, so I think HR does not have any clue at all what was happening at least in my location but don't know if the same thing is happening to other locations which hopefully not. You don't get support to Manager or Assistant Managers because often times when you try talking to them about anything, they will take it in a wrong way as if you're offending them or something, so it is hard to confront the management with anything. There are times that they're being bossy, rude, unprofessional towards to their co-workers. They could say to you that "you did a good job today and then next thing you know you"re fired. There are great employees who love working with you and the is the only positive thing I could think of. To be honest! Overall it is "meh" job because of how the management act toward to their employees. Not a great job in a long term. In my opinion!
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Questions and answers

People have asked 25 questions about working at Planet Fitness. See the answers, explore popular topics, and discover unique insights from Planet Fitness employees.

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Interview insights

Insights from 56 Indeed users who have interviewed with Planet Fitness within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Questions relating to past customer service experience. Why you're interested in Planet Fitness and they will give you multiple situations for you to explain what you would do.

Shared on 2 January 2020

How to handle not happy customers

Shared on 9 July 2019
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