Pizza Hotline
Get weekly updates, new jobs, and reviews

Pizza Hotline Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative7 reviews
Location
Canada7 reviews
Found 7 reviews matching the search
See all 63 reviews
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work if you need flexible hours while in school.

Great hours if you don't mind starting late and working late.


Management is often young and inexperienced.


A lot of really caring and lovely older women who work during the mornings
Was this review helpful?
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Pizza hotline offers flexible shifts, and currently allows reading or studying between calls (though that may change). The call center staff are friendly and helpful to new employees. The call center's immediate supervisors are fair and accommodating.
On the negative side, there are no raises, no benefits, no employee discounts, and very little room for advancement. There is little to no initial training. The company policies are frustratingly changeable, and there is a noticeable lack of confidence in the call center staff from the upper management.
Pros
flexible shifts, friendly co-workers
Cons
no raises or benefits
Was this review helpful?
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
As much as I liked working here the hours were too late into the morning and with the public transportation stopping at a certain time it was difficult to get home late at night
Pros
Free pizza
Cons
Long hours
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
pay is horrible and they do not give raises. ever
they say they offer bonuses, but i have never seen anyone make a bonus in over 2 years

most team leaders don't care and don't like to be bothered

the owner never acknowledges his employees, doesn't say hi or care to even look at you to smile

their version of providing a ride (legally must provide) home after midnight is you have to wait until one of the delivery drivers delivers his last order, so on weekdays after a 1am shift, you should be home by 230am or 430am on weekends

there is no room for mistakes, you will be let go

you are not allowed to sit close to other workers because talking is a distraction

you cannot read, do a crossword or look at your phone either or you will be let go

be prepared to sit silently for long periods of time staring at your screen

there is constant changes to their rules, so no one really knows what they are suppose to do, like no communication from your boss ever

very poorly ran, no experienced employees

pay sometimes is mixed up, make sure you calculate your own hours or you will be ripped off (they won't tell you, you have to tell them)

mgr just sat on her butt all day and didn't know anything about the system to help anyone, had to always ask around for help


best part is other employees, which are great, but never around long enough to know them


worst part is pretty much everything else


This place has such a potential to be a great working atmosphere but they run it with fear mongering and never put their employees first that alot of great companies do. which means no
 - more...
Pros
other employees
Cons
no room for raise/advancement, no fun, no support, a very uncaring place if that's what you like
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Head office was never really worried about call centre staff. Only one head office staff member ever showed his face around the call centre and made the effort to learn names.
Pros
Co-workers
Cons
Head office
Was this review helpful?
Rate your recent company
Share your experience to help others
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Ideal for those within high school and university.

Flexible hours, friendly co-workers and management. You're apart if a family, a team who works together.
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
i wouldnt work anywhere else, the managers are great, the employees are great. the work is fun
Was this review helpful?
Help us improve!
Is Indeed your favorite place to learn about companies?