Company prerogatives have negatively changed recently
PetsHotel Manager (Current Employee) – 225 High Tech Rd – 16 November 2017
Not as pet focused as it used to be, driven strongly by metrics. Some of the upper management is complacent and do not properly uphold policies and procedures. The lack of consistency is confusing for staff.
Job Culture is outstanding. Management is the biggest issue.
Cashier/Customer Service (Former Employee) – Burlington, ON – 15 November 2017
You walk into work and everyone there is super kindly and have all the same interests. You really get to connect with customers as the job environment is outstanding. Management is just a huge problem. They don't care about job security at PetSmart and good managers tend to get let go while other moody managers come in and bring down the spirit of the team members.
Pet care associate (Current Employee) – Halifax, NS – 11 November 2017
Some of the workers and managers here are amazing but some of the policies are not something that should be in a pet store for the sake of the pet. Some times you have to perform time consuming task while paying attention to all customers.
Pet Care Associate / Stocker (Former Employee) – Greater Sudbury, ON – 24 October 2017
great place to work the crew and management are good but if your good at your job they will expect you to work every second you can. in my experience at least. i worked 15hrs 15 days in a row at one point but i volunteered and loved every second of it. i highly recommend this place as an employer they are an amazing company.
Petstylist Apprentice/Bather (Current Employee) – Windsor, ON – 6 October 2017
working in a grooming salon is the best thing that's ever happened to me, unfortunately the corporate company has given poor management the opportunities for favouritism and there's little room for advancement in a fair workplace.
Cashier / Stocker (Former Employee) – Mississauga, ON – 3 October 2017
Fun environment for animal lovers, customers not as irritable as most stores. Scheduling is fantastic. No benefits for part timers and must fight your way to become full time, but once you are all is good.
Customer Service, and Petcare Specialist (Former Employee) – Kitchener, ON – 30 September 2017
My manager treated the staff poorly if she didn't get her way. She lied about advancement and only used it as a carrot on a stick to get people to make more sales. My last day was spent having a mental break down trying to transition between two jobs and not make anyone fill my remaining shifts. I liked my Co workers but, the upper management expects too much from a minimum wage worker. They want you to prioritize Petsmart over anything else in life.
The discount is a joke too. Other places give employees 50% off over their 25 or whatever.
Cashier and Customer Service (Former Employee) – stockyards – 21 September 2017
I was hired as a regular cashier. and then pet products associate. I advanced to pet trainer.... which I always wanted but when I did get my training and was going in to train dogs. I found the other trainer to be col and jelouse. she wasn't " a friend " anymore. more like a competitor. I get why. but still. I had 2 days out of the 5 she had. anyways... months later policies changed and I was dumbed down to a reg employee. so I created my own business and left.
great environment with pets everywhere
not a promising future long term, salaried employees are nasty.
Bather brusher (Former Employee) – Vaughan, ON – 18 September 2017
I had a difficult time with the petsmart location in Vaughan the management was not very good. They would say one thing and do the next. when I was hired I was told I didn't have to work weekends because they knew I would not have babysitters because I had just relocated. two weeks in they booked me for a Saturday and sunday. I hear the location has new managers now. I also did not like that I was told I could learn to groom in the salon I was in and the next day I was told I had to relocate for a few months to attend the petsmart grooming school. My son was in school and I was not able to relocate at the time so they moved me from full time shifts to very minimal work. I was given one shift per week.
some days they had lunches paid for
they started me as part time with fulltime hours but did not give me benefits. Smart is right.
Cashier and Sales Associate (Former Employee) – Edmonton, AB – 14 September 2017
Very fun if you like animals, hands on with many animals and in depth training to help make you feel comfortable doing your job. Friendly people to work with and I never felt uncomfortable asking anyone any questions. The hardest part was finding were every product would go on the shelves.