PetSmart Employee Reviews
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The work is fine and the paid/benefits are good. The office culture is lacking and management could care less about the staff.
Category Manager (Former Employee) - Burlington, ON - 23 November 2023
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The most useful review selected by IndeedWorkplace culture is horrible.Management is cold and uncaring about the staffThe work is fine.The pay and benefits are competitive to other employers
Pros
Pay and benefits are competitive.
Cons
Management and culture
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Its a great place to work
Customer Service Representative (Former Employee) - Saint John, NB - 27 November 2023
What is the best part of working at the company?The staff and customers are awesome, it is a well managed business with a good team environment. Fast paced and fun, everyone loves pets!!What is the most stressful part about working at the company?It is a very busy operation. At peak demand it can be stressfulWhat is the work environment and culture like at the company?Excellent. Very caring and compassionate people doing something they loveWhat is a typical day like for you at the company?Busy, active and fun. Great place to work
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Insights into PetSmart
What people like
- Feeling of personal appreciation
- Supportive environment
Areas for improvement
- Fair pay for job
- Support from manager
- Sense of belonging
Great place to work
Groomer (Former Employee) - Burnaby, BC - 20 November 2023
Meet lots of cute doggies and you get to give them a spa day. They provide training and good benefits. Pay is low but working conditions are good. Low stress
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Animal conditions are not ideal
Associate Lead (Former Employee) - Calgary, AB - 20 November 2023
Loved my coworkers, did not appreciate the way the animals were treated. Conditions in which they were kept was unfortunate and left a bad taste in my mouth.
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Great place to work
Groomer (Former Employee) - Calgary, AB - 2 November 2023
Loved it. Had an amazzing time working here. Great staff and management really took care of the employees. Would recommend if you love working with dogs
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Challenging but Rewarding
Bather (Current Employee) - Canada - 30 October 2023
Petsmart is generally a good place to work at, though I would not recommend it as a first job. Its very physically demanding, fast paced with heavy workloads and customers can get pretty hostile. You may be expected to help out with additional tasks not assigned to you if your department is slow. Petsmart does pay weekly as well. If you have great managers you get along with, everyone has a sense of teamwork and has each-others backs its a very fun rewarding job.
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Way behind on animal care standards. Horrible managment
Profit over animal welfare and employee care. Patronizing management, extremely high turnover lots of drama. Refuse vet care to sick animals to keep costs down, Refusal to euthanise would just let wait them out to die so they don't have to pay for it.boss bonus dependant of Animal sales and profits
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If I could pick 0 stars, I would have.
Professional Pet Stylist (Former Employee) - Calgary, AB - 25 October 2023
PetSmart made sure every single employee both in and out the salon knew very well that we were just bodies - and could be replaced whenever. The turnover rate in grooming is absurd because the only thing your management team cares about is hitting their number goals every week. They send you to school, push you to do more and more dogs in a very short period of time, and then throw you aside when they’ve successfully burnt you out. Don’t even get me started on the office politics… the way their management teams behave is just embarrassing.
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Stressful, toxic and all around bad.
Groomer (Former Employee) - Edmonton, AB - 23 October 2023
What is the best part of working at the company?The only good thing was having benefits. What is the most stressful part about working at the company?Nothing is ever good enough for them. What is the work environment and culture like at the company?The environment was so stressful and just all around awful. They are never happy with anything you do. Management would always lie to you and tell you things you want to hear to get you to stay but then never fulfilled the promises that were made. Management would also yell and curse at you if you ever called in sick. And telling another manager about that did nothing. They literally do not care about their employees. It was the worst place I’ve ever worked. What is a typical day like for you at the company?Awful. I’d go home crying almost every night. The people I worked with in the grooming salon weren’t bad but management was. I don’t really remember any good days working for this company.
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great place to work
Cashier (Former Employee) - Winnipeg, MB - 17 October 2023
loved working there, mainly when i got to see all the animals come in. great environment to be in and lots to learn, coworkers and management were great while i was employed.
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Jobs at PetSmart
Working at pet smart fills your soul
Cashier/Customer Service (Current Employee) - Surrey, BC - 17 October 2023
What is the best part of working at the company?The staff are the best and of course the animal visit are good for the soul !What is the most stressful part about working at the company?No stress it’s a great job ! The only stress is they only hire part time What is the work environment and culture like at the company?It’s like being part of an extended family! What is a typical day like for you at the company?I serve customers at the cash, give treats and scratches to all the dogs that come through my till ! I help as many peg parents find what they are looking for and keep the store looking neat and organized
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HO are monkeys
Associate Manager (Former Employee) - Richmond Hill, ON - 17 October 2023
In store level management are usually pretty good and try their best to support the team/store but anything above is a joke. They do not care about their employees at all.
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No
Sales Associate (Former Employee) - Toronto, ON - 17 October 2023
I hate this so much. No teamwork, hours ducked, manager never appreciated anything. Co workers wrer nice but what can you expect. Avoid this place at all costs
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loved it
pet groomer (Former Employee) - Sault Ste. Marie, ON - 16 October 2023
I was a Groomer Trainee for 6 months at a micro-store. PetSmart does NOT care about the animals or their employees, they only care about making money. The training is an absolute joke as it’s all computer modules. You are then thrown into the salon where many co-workers will NOT help you or support you whatsoever. Everyone is quite miserable there. Once you are a fully trained and certified groomer after graduating their “academy”, they take 50% of everything you make. The academy is also a joke because again, you watch a ton of videos on the computer and get a fat work booklet. They will rush your training and throw you in when you’re not ready. DO NOT APPLY FOR GROOMER TRAINEE POSITION!!!
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Toxic work environment
Associate Lead (Former Employee) - Newmarket, ON - 7 October 2023
I did learn a lot about animal care, but the animal welfare was lacking. The management was toxic. The hardest part of the job was watching animals die because of lack of staff training and the company’s willingness to provide us with proper supplies and support
Pros
Working with cool animals
Cons
Corporate doesn’t care about animal welfare
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Pretty decent place to work for a retail store
Stocker/ Cashier (Former Employee) - Ontario - 4 October 2023
Compared to other retail jobs, this one was fairly well run, organized and for the most part staff was friendly to each other. Free snacks from management were always a plus if you forgot your lunch or didnt have time to make one.
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Some times rewarding
Merchandise inventory leader (Current Employee) - Lloydminster, AB - 2 October 2023
What is the best part of working at the company?Benefits and the discount and working with the pets. What is the most stressful part about working at the company?Sales events and communications throughout the company What is the work environment and culture like at the company?For the most Part it is fine they are a pretty decent company.
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fun to work with people with similar interest (pets), room for advancement
Associate Lead (Former Employee) - London, ON - 29 September 2023
pet care can be physically and mentally taxing, you have to be prepared to advocate for the animals in your care to management. It’s hard for animal care and retail to meet without issues. There’s room for advancement if you work for it, I think a raise at 1 year mark.
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Fun people, mostly good customers
CASHIER/PETCARE ASSOCIATE (Former Employee) - Oakville, ON - 27 September 2023
Depends on what the management team at your store is like. I was lucky to get a great management team that supported our desires to actually treat the animals properly and not take garbage from aggressive customersVery collaborative environment, i worked with great peopleThe salon can be very competitive and cutthroat though, watch out
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Underpaid and overworked
Cashier/Sales Associate (Former Employee) - Lloydminster, AB - 25 September 2023
I was signed on as cashier and had to bring in carts in -40°C late at night, take out trash, stock shelves, face shelves, bring stuff out from the back, deal with pet messes that customers didn’t pick up..etc was paid little to do a lot of work only good part is the discounts that I got on pet food. Also so many people come in with dead animals to return with no disregard for the fact that an animal died in their care and then they would demand their money back and the policy is to refund them if it’s within 30 days. Super depressing to have to deal with that huge amount of mistreated animals.
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Best job I’ve ever had!
Cashier (Former Employee) - Brampton, ON - 21 September 2023
I was a cashier at PetSmart and I loved my job! All of my colleagues were passionate about animals, friendly and reliable. Everyone - including management , sales associates and the dog trainer all have huge hearts! The kindest people and everyone is ready to help each other. It was the most positive experience I’ve had in a workplace. Being a cashier is not hard. The job itself was fairly easy! Mainly scan items, tell customers their points, do refunds and greet everyone who comes in! It’s a highly sociable job. So if you love people and animals this is an amazing opportunity! A day at PetSmart as a cashier was : morning shift - put bags out where they go by both cash registers. Make sure you have your ear piece in so you can talk to your colleagues in case someone needs a price check. Then you greet customers happily. Sometimes a customer has a brand new puppy or they just adopted a kitten / dog. It’s exciting because every day is different. You get to answer questions, sell products from the cash register- for a new dog parent you can explain they may want to purchase a new harness, collar leash, dog bed, treats, toys , shampoo , conditioner, food etc. it’s good to know which isles all the items are in. Then you’ll cash people out as well. It’s beautiful. Some people will come in and share stories with you about their pets as well! You make friends with your colleagues and the customers. Management is extremely supportive! Any questions and they’ll help right away. Anyone who works there is knowledgeable and willing to answer a question. You get to pet the dogs/ kittens -
Pros
Everything is a perk: Positive environment, friendly people, supportive management, easy job, dealing with animals you can pet them! Customers are outgoing and love animals etc
Cons
Booking a vacation is a tiny bit hard because the schedule is made 3 weeks in advance, but if it’s important the managers are really nice and they’ll try to accommodate you
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Ask a question about working or interviewing at PetSmart. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.3 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture
Questions about PetSmart
- How often do you get a raise at PetSmart?32 people answered
- What benefits does PetSmart offer?31 people answered
- What is PetSmart holiday leave policy? How much holiday leave do you get per year?19 people answered
- Why did you leave your job at PetSmart?19 people answered
- What would you suggest PetSmart management do to prevent others from leaving?17 people answered
- How often do raises occur at PetSmart?14 people answered
- What is the work-from-home policy at PetSmart?13 people answered
- What is a typical day like for you at the company?13 people answered
- How is feedback from management delivered at PetSmart?7 people answered
- What is covered by the health insurance at PetSmart?7 people answered