Nice on the surface, but management plays favourites
Lost Pet Recovery Specialist (Former Employee) – Oakville, ON – 5 November 2018
Unfortunately seniority means nothing at this company. You can work overtime & long hours as much as you like (and they'll ask you to do this a lot because every department is short staffed) but you will never get ahead unless management decides they like you ... and good luck with that. This company could do great things but management needs an overhaul.
Despite talk of advancement in the company, you only get ahead if you suck up to Management. Membership/Customer Care agents are expected to take on Lost Pet calls even when swamped with their own work. Shift Bid is extremely stressful and does not reward senior agents. Once you are stuck with a late shift, you are most likely staying there.
The CEO really seems to care about the business & people in it, Free insurance for one pet member of your family, Free coffee/tea/fruit in the break room, Pizza is ordered when you work on holidays if a supervisor is there to order it, which isn't always the case, Town Hall Meetings.
Supervisors and Management play favourites, Lack of communication from team leaders/supervisors, Changes in procedure are thrown at you without being fully explained, Each department has cliques & there is a lot of gossip which causes negativity.
Administrative Assistant (Current Employee) – Oakville, ON – 29 December 2018
I've worked here for over a year now and I love it.
Its fast paced, and if you're not good at multi-tadking and prioritizing then this wouldn't be a good fit for you. I often work extra hours without pay but I don't really mind as I like my job!
The pay/benefits are good - raises are performance based so if you excel it is recognized, free or discounted pet insurance, three weeks vacation, most stat holidays off, weekends off.
There is free tea and coffee with milk/cream provided, free fruit delivered weekly (get there early, it goes fast), an air hockey and a foosball table upstairs, inter-department competitions (holiday desk decorating, ugly sweater, Halloween costume), travel competitions for most departments (previous years trips included a cruise and a beach vacation) a great Christmas party, and an active social committee that arranges events regularly.
Most lower level management is good and knows what they're doing. Senior management (including our down to earth and hilarious CEO) are approachable and friendly, and if you have ideas they genuinely want to hear them.
Overall an excellent place to work for people with a strong work ethic looking for a fun and rewarding environment.
Free tea/coffee, free fruit, free air hockey and foosball, staff events, competitions
Regularly work longer hours and don't necessarily get paid
Customer Service Representative (Former Employee) – Oakville, ON – 16 December 2018
They have a very high turnover rate. They fire staff before their annual reviews yo avoid paying raises. They have group layoffs quite often in all departments. They say they will pay for you to continue your education but will fire you the day after your exam to avoid paying for that too. No job security. Upon signing your new staff contract read the fine print, you're signing away your legal right to severance upon being let go or quitting. Atmosphere is hectic and stressful, more often the staff are under trained and misinformed making customers very frustrated. They are not flexible with hours and do not provide a decent work life balance. Management say they're people oriented but with such frequent mass layoffs you have to wonder how they can keep saying that.
Claims Administrative Assistant (Current Employee) – Oakville, ON – 27 October 2018
Unrealistic daily targets which seem to increase frequently. Work extremely hard for minimum wage. Monthly personal audits which makes you feel like a criminal. You better get ready to explain yourself by days ends on why you didn’t meet their crazy targets. If you like working through your breaks and lunch, this is the job for you!
Cacau (Former Employee) – Oakvile – 27 October 2018
I worked there for a little more than 4 years in the CCU. Management was terrible. They would do a shift bid which was terrible and didn’t care if you were there 4 years or 4 days. Tenure means nothing to them. Your “coaching” if you wanna call it that was “do better”. When you asked how you were hit with “I don’t know. Just do better”. Policies and procedures would change weekly. Your QA was 4 months behind and you were marked down if you didn’t follow last weeks new changes 4 months ago. You’ll never move anywhere despite them telling you otherwise. Favourites are played and unless you brown nose the whole time you get the worst treatment. They Pay you “salary”. But put their own spin on it. If miss a day cause of illness you lose the hours, of you stay late or do overtime you don’t see another dime. They make you work every holiday despite their US employees get them off. They don’t pay 1.5 time on holidays cause they don’t feel like it. Pretty sure that violates labour laws. After 4 years they fired me and the excuse they gave was “you tried to save a customer by offer a 5% discount”. This is the worst place to work I’ve ever seen. Avoid at all costs
Great company culture working with and for amazing people but no way to effect change and advance in the company.
Customer Care Representative (Former Employee) – Oakville, ON – 4 September 2018
Constant lack of or just miscommunication, if you give an inch in terms of performing extra tasks or working overtime and they will take a mile. Small issues aren't addressed when brought to manager's attention so they pile up for months and the agents are left to be yelled at by understandably angry policy holders.
Thanks for taking the time to write a review! Pethealth tends to hire ambitious and career-minded people, so I can certainly understand how it might seem like advancement is hard to come by, especially when others are vying for the same role. I'm glad that your persistence (and hard work!) got you to where you wanted to be.
Job Work/Life Balance
You need to sell or they let you go
Sales Representative (Former Employee) – Oakville, ON – 14 April 2018
Typical day is speaking to customers with their problems, your selling with a repetitive script or fixing customers errors online that the website has failed to fix. They require you to sell but most calls you are getting are service related. Management is very busy all the time and there are a lot of escalations. Workplace culture seems over all nice. Your pay is low and you might make commission if you are able to get sales calls. There is a very high turnover rate.
Thanks for taking the time to leave a review. We are undergoing a "makeover" as it pertains to how calls are routed to our front-line staff. Hopefully this will result in or service team receiving the calls from customers with concerns, and free up our sales agents to do what they do best! Sales targets are indeed high as we want to ensure that our sales agents are striving for their very best, as it will positively impact your earnings
Job Work/Life Balance
Great job as an introduction to office life
Administrative Assistant (Former Employee) – Oakville, ON – 8 December 2017
A fun group of people working close knit in the office. Not much room for financial growth or gain however worth it for the experience in a professional setting. Management was excellent and supportive.
Thanks so much for leaving a review! We are currently implementing a Job Path program so that all of our employees know exactly what they need to do to get to the next stage of their career plan. Hopefully that will help to improve financial growth for those who are seeking it. (and I agree - we are pretty fun!)
Job Work/Life Balance
Ordered Pizza on Friday's
Team Lead - Customer Service Rep. (Former Employee) – Oakville, ON – 6 October 2017
Being on the night shift, we were allowed much more freedom than the day staff. We managed to be on our own without management. I enjoyed my tenure
Thanks for taking the time to write a review! You have provided some great insight and some valuable constructive advice regarding communication. Communication is of the utmost importance, and we continue to strive to increase the quality between our teams.
Call Centre Representative (Current Employee) – Oakville, ON – 8 May 2017
The company has come a long way with positive change. You need to be open to change, this company has changed to performance driven meaning you can quickly work your way up to a shift you want :) rather than it being based on tenure. Open to front line suggestions and you see them implemented over time. Its come a long away !
Great incentives, prizes, Sports ticket, you can book a meeting with management for career growth
be perpare for change....extra hours required paid with overtime :)
I love the title of your review! We are evolving, and we are happy! You're absolutely right, to evolve, we must change - doing the same thing over and over won't help us become the company that we want to be! We are so glad to have you on the team, and that you're (happily) evolving with us!
Job Work/Life Balance
Really think hard before applying
Lost Pet Recovery Specialist (Former Employee) – Oakville, ON – 22 March 2017
You're not an employee, you're a number. Lots of changes get implemented, but nobody listens to the team for their opinions on anything. If you don't have a degree or a license to move into another department, growth is very hard.
You're on the phone all day. I mean, ALL DAY. Your availability better be from open to close cause otherwise you're forced to either adapt and sacrifice or. Quit. Also, you're severely underpaid for being yelled at by your callers all day.
Hard to talk to some management cause it seems like they don't care quite a bit.
Think hard before you decide this is the place for you.
Sales Representative (Former Employee) – Oakville, ON – 6 January 2017
This company has no protocols. Coaching sessions are poor but they want you to perform. Management will give you mental stress until you feel miserable to quit. If the management does not like you they will not listen to you and easily gets annoyed if question is being asked. Horrible company to work for.
Administrative Assistant, CSR, Sales Rep (Former Employee) – Oakville, ON – 24 March 2016
This company has changed significantly, but the poor management, poor pay and horrible hours outweighs everything. Hrs can range 8-9 you are expected to work Saturdays 9-6 and the measurable targets u are expected to meet and maintain are exceptionally high.
If you want to work in a gossip environment, this might be the place for you. Otherwise, i'd consider your options before settling here.
There are none
Long hrs, poor management, unprofessional, poor salary
customer service representative (Current Employee) – Oakville, ON – 7 December 2015
Working at this company you get a set schedule for 3 months, the hours are from 8:30-9pm, and you need to be available to work any of these hours, otherwise your job is at risk. The pay is low, about 30k, and doesnt reflect the amount of stress you have to endure. This job is great if you are single, with no family, otherwise you will miss out on spending time with them.
Team Lead (Current Employee) – Oakville, ON – 28 May 2015
Pethealth Inc has plenty of opportunity for growth and often hires internally. There are many new procedures and plans for the company and management is always on the employees side. Salary is very low and raises are not often given.