Pethealth Inc.
Pethealth Inc. Employee Reviews
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Fun place to work - Easy to stay motivated!
CLAIMS ADMINISTRAVTIVE ASSISTANT (Former Employee) – Oakville, ON – 15 April 2018
Although the atmosphere and colleagues were great i found it hard to advance within the company. * Easier said then done* - persistance however paid off in the end - overall good company to work for.
Pros
fair work life balance
Cons
different departments have different rules - can be click-ey just like any office.
You need to sell or they let you go
Sales Representative (Former Employee) – Oakville, ON – 14 April 2018
Typical day is speaking to customers with their problems, your selling with a repetitive script or fixing customers errors online that the website has failed to fix. They require you to sell but most calls you are getting are service related. Management is very busy all the time and there are a lot of escalations. Workplace culture seems over all nice. Your pay is low and you might make commission if you are able to get sales calls. There is a very high turnover rate.
Pros
People are nice
Cons
The actual job
Official response from Pethealth Inc.
8 May 2018
Thanks for taking the time to leave a review. We are undergoing a "makeover" as it pertains to how calls are routed to our front-line staff. Hopefully this will result in or service team receiving the calls from customers with concerns, and free up our sales agents to do what they do best! Sales targets are indeed high as we want to ensure that our sales agents are striving for their very best, as it will positively impact your earnings
Great job as an introduction to office life
Administrative Assistant (Former Employee) – Oakville, ON – 8 December 2017
A fun group of people working close knit in the office. Not much room for financial growth or gain however worth it for the experience in a professional setting. Management was excellent and supportive.
Official response from Pethealth Inc.
8 May 2018
Thanks so much for leaving a review! We are currently implementing a Job Path program so that all of our employees know exactly what they need to do to get to the next stage of their career plan. Hopefully that will help to improve financial growth for those who are seeking it. (and I agree - we are pretty fun!)
Ordered Pizza on Friday's
Team Lead - Customer Service Rep. (Former Employee) – Oakville, ON – 6 October 2017
Being on the night shift, we were allowed much more freedom than the day staff. We managed to be on our own without management.
I enjoyed my tenure
I enjoyed my tenure
Pros
outside activities all year long
Cons
long hours
Official response from Pethealth Inc.
8 May 2018
Thanks for the review! Glad that you enjoyed your position with us! (but now I'm craving pizza).
Great experience.
SOFTWARE TECHNICAL SUPPORT SPECIALIST (Former Employee) – Oakville, ON – 19 July 2017
Liked the fact that you worked from home. Great team spirit and collaboration. However you have to be able to work on the fly and expect and accept quick changes in direction and new procedures.
Pros
Working from home with your pets.
Cons
Communication between departments concerning updates and training is not the best.
Official response from Pethealth Inc.
8 May 2018
Thanks for taking the time to write a review! You have provided some great insight and some valuable constructive advice regarding communication. Communication is of the utmost importance, and we continue to strive to increase the quality between our teams.
Happy - Evolving company
Call Centre Representative (Current Employee) – Oakville, ON – 8 May 2017
The company has come a long way with positive change. You need to be open to change, this company has changed to performance driven meaning you can quickly work your way up to a shift you want :) rather than it being based on tenure. Open to front line suggestions and you see them implemented over time. Its come a long away !
Pros
Great incentives, prizes, Sports ticket, you can book a meeting with management for career growth
Cons
be perpare for change....extra hours required paid with overtime :)
Official response from Pethealth Inc.
8 May 2018
I love the title of your review! We are evolving, and we are happy! You're absolutely right, to evolve, we must change - doing the same thing over and over won't help us become the company that we want to be! We are so glad to have you on the team, and that you're (happily) evolving with us!
Really think hard before applying
Lost Pet Recovery Specialist (Former Employee) – Oakville, ON – 22 March 2017
You're not an employee, you're a number. Lots of changes get implemented, but nobody listens to the team for their opinions on anything.
If you don't have a degree or a license to move into another department, growth is very hard.
You're on the phone all day. I mean, ALL DAY. Your availability better be from open to close cause otherwise you're forced to either adapt and sacrifice or. Quit. Also, you're severely underpaid for being yelled at by your callers all day.
Hard to talk to some management cause it seems like they don't care quite a bit.
Think hard before you decide this is the place for you.
If you don't have a degree or a license to move into another department, growth is very hard.
You're on the phone all day. I mean, ALL DAY. Your availability better be from open to close cause otherwise you're forced to either adapt and sacrifice or. Quit. Also, you're severely underpaid for being yelled at by your callers all day.
Hard to talk to some management cause it seems like they don't care quite a bit.
Think hard before you decide this is the place for you.
Pros
You make some great friends.
Cons
Way too many to list.
Not a good choice
Sales Representative (Former Employee) – Oakville, ON – 6 January 2017
This company has no protocols. Coaching sessions are poor but they want you to perform. Management will give you mental stress until you feel miserable to quit. If the management does not like you they will not listen to you and easily gets annoyed if question is being asked. Horrible company to work for.
Not good
Administrative Assistant, CSR, Sales Rep (Former Employee) – Oakville, ON – 24 March 2016
This company has changed significantly, but the poor management, poor pay and horrible hours outweighs everything.
Hrs can range 8-9 you are expected to work Saturdays 9-6 and the measurable targets u are expected to meet and maintain are exceptionally high.
If you want to work in a gossip environment, this might be the place for you. Otherwise, i'd consider your options before settling here.
Hrs can range 8-9 you are expected to work Saturdays 9-6 and the measurable targets u are expected to meet and maintain are exceptionally high.
If you want to work in a gossip environment, this might be the place for you. Otherwise, i'd consider your options before settling here.
Pros
There are none
Cons
Long hrs, poor management, unprofessional, poor salary
Want to know more about Pethealth Inc.? Just ask.
What is the interview process like?
Not for me
customer service representative (Current Employee) – Oakville, ON – 7 December 2015
Working at this company you get a set schedule for 3 months, the hours are from 8:30-9pm, and you need to be available to work any of these hours, otherwise your job is at risk. The pay is low, about 30k, and doesnt reflect the amount of stress you have to endure. This job is great if you are single, with no family, otherwise you will miss out on spending time with them.
Nice people to work with
Business Analyst (Former Employee) – Oakville, Ontario – 19 October 2015
Overall this is one of the friendliest environments to work in for the most part.
There are a lot of helpful people who can teach you things without issue.
Salary is decent, but oppurtunity for moving up doesn't seem great.
There are a lot of helpful people who can teach you things without issue.
Salary is decent, but oppurtunity for moving up doesn't seem great.
Over all it was a great opportunity
Insurance Sales Advisor (Full-time Permanent) (Current Employee) – Oakville, ON – 30 September 2015
Over all it was a great opportunity, just being on the phones all day saying the same things over and over gets boring very quickly.
Pros
Great benefits, fairly easy work
Cons
Rating schedule, sitting all day.
Plenty of opportunity for growth
Team Lead (Current Employee) – Oakville, ON – 28 May 2015
Pethealth Inc has plenty of opportunity for growth and often hires internally. There are many new procedures and plans for the company and management is always on the employees side. Salary is very low and raises are not often given.
Amazing Atmosphere
CCR & Sales (Former Employee) – Oakville – 5 March 2015
answering inbound calls, solving problems, looking into claim submissions, instructing clients on policy options and updating client knowledge. Fellow co-workers were all very down to earth and absolutely made the place and enjoyable work space. Mentally tolling at times as is every office job.
Nice place to work
24PetWatch Customer Service/Sales Agent (Current Employee) – Oakville, ON – 1 October 2014
Good salary with commission for the sales departments but not very much room for growth. Co-workers and managers are understanding and easy to get along with.
Ways to improve the way company does things within the department are not taken into consideration when suggestions are given by non- managers.
Ways to improve the way company does things within the department are not taken into consideration when suggestions are given by non- managers.
Growing company in a developing industry
FRONT LINE AGENT/MANAGER (Former Employee) – Oakville, Ont – 25 July 2013
One of my first professional positions. I learned about customer service and referrals. Call center environment. Management gave me all the tools that I needed to become successful.
Pros
Flexable schedule
Very odd company - lots of nervous people work there
Director Database Sales (Former Employee) – Oakville, ON – 7 June 2012
The premise is excellent. Pet insurance is an idea whose time has come but the company is not run well. It's very disorganized, too many projects are undertaken at once so nothing gets completed and senior managers have no authority.
Pros
free pet insurance
Cons
lots of cons - too many to list
Thanks for taking the time to write a review! Pethealth tends to hire ambitious and career-minded people, so I can certainly understand how it might seem like advancement is hard to come by, especially when others are vying for the same role. I'm glad that your persistence (and hard work!) got you to where you wanted to be.