Pet Valu Employee Review

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Retail done differently
Sales Associate and Cashier (Former Employee) –  Toronto, ON3 June 2014
A typical day of work consisted of the opening procedure of the store, counting the money, dealing with customers, acting as both the cashier and sales associate, and finally closing the store. That closely summarizes the typical job at Pet-Valu, such as simple and straight-forward, however I would like to add that Pet-Valu is much more than just that. Pet-Valu is a retail job at a much slower pace with the advantage of dealing with the occasional pet that walks in. Mainly, the job consisted of up-selling certain products over others and educating the customer with the best choices.
Advantages consisted of working with sweet and gentle co-workers, as well as having time to relax and have things done at a certain pace. Since Pet-Valu isn't a huge retail store, employees get to meet, interact and work with management on a daily basis and communicate whatever difficulties they may have.
However, I can't say that working at Pet-Valu is perfect either. There is lots to learn while on the job. Training consists of hours of training videos and workbooks to learn the basics of all types of animal nutrition to teach the customers. However without prior knowledge and experience with all types of animals, giving advice to customers regarding certain things can be difficult.
Furthermore, since some locations are franchised and others corporate, there are differences between the two. I have worked in both types, where the franchised owner is on top of everything related to money and as an employee, you learn to be very careful with how you count money. While in corporate, the higher-ups
  more... are constantly changing managers around to where they were better 'suited'. So a big disadvantage would be getting used to dealing with different managers and changes in corporate.  less
Pros
Meeting a new animal friends
Cons
Higher-up management, constant changes of management
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excellent staff, excellent training provided
Sales Associate (Current Employee) –  Kitchener, ON16 May 2018
very organized in preparing staff with knowledgeable information about product. Straight forward tasks are given, and very enjoyable environment. Over all very nice place to work at.
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Hostile Environment Created by Management
Sales Associate (Former Employee) –  Winnipeg, MB24 April 2018
Pet Valu was probably the worst job I have ever worked at. For the entire time of my employment, I was always uneasy going into work and while being there. The managers were manipulative and bait you into thinking this was the best career move and then treat you horribly. I have never been anxious about going into work or being at a job in my employment history but this place never sat well with me.

Management would tell you to come to them with problems but once you did, use it against you and drop your name to other employees. They would tell you to keep busy but most of the time would just stand there delegating work and micro managing you. My manager in particular knew it would make me uncomfortable and continue to hover while I tried to do things.

Icing on the cake is my dog passed away shortly before I quit and they made me feel bad for needing time off saying "we need you to come in for the rest of your shifts, if you need time you can sit in the back room."

They'll ask you to get involved and be apart of the team but as soon as you have an idea, it will be shot down.

Honestly such a hostile and unhealthy environment.

Slightly above minimum wage to be doing lifting labor almost all day from stocking 40LBS+ Bags and doing delivery on truck days with NO benefits. (Would make sense to include some given the amount of strain on your back)

When I finally quit, I was shamed over quitting and treated absolutely horribly. I ended up finding out my management had been talking about me, making up stories of things I "said" and telling employees. Even AFTER I
  more... quit I had employees messaging me with attacks about things I had apparently said behind their backs according to my MANAGER. Funny how in all of these conversations, I was never once included?

8.5 Hour shifts if you're full time and they'll mess around with your hours out of some power trip if they feel you're not doing well enough.

All locations are franchised and therefore different but mine was definitely terrible. They had ads up for job openings but anyone who came in my manager would scoff at after they left and try so hard to find a problem with their resume because interviews are "awkward".
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Pros
Pets
Cons
Management, Work Environment, Wage
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Overall rating

3.4
Based on 310 reviews
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