Payless ShoeSource Work-life balance reviews

My manager was so nice and quite helpful. Just one thing I didn't like was- usually they scheduled 1 person for a whole shift and there was no camera in the store for any accidents! Otherwise everything was good.

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Good job when it existed

Assistant Manager (Former Employee) - Nova Scotia - 26 April 2023

Loved this job company was great righ up until the closed out. Wish they would come back Great management great upper management. Good pay and good work life balance. Unfortunately they claimed bankruptcy

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Insights into Payless ShoeSource

Based on 26 survey responses

What people like

Ability to meet personal goals
Feeling of personal appreciation
Inclusive work environment

Areas for improvement

Fair pay for job

Fun place to work with

Assistant Store Leader (Former Employee) - Fort McMurray, AB - 28 February 2023

Best company I’ve work with, great support from management. They value and respect you as a person.There’s an opportunity for advancement. Paid fairly. Work life balance is great!

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Good summer job

Sales Associate (Former Employee) - Vaughan, ON - 9 July 2021

The Payless I worked at was in a mall, so that made it even busy at times. We had to be open on all the holidays because it was in a mall. You’re on your feet all day, yes you do get lunch and a break but still its demanding on your feet and plus you would sometimes have to climb up ladders to get shoes from the top. The customers weren't that bad, most of time you would get nice people who don't want to give you a hard time.

Pros

When it's not that busy you can chill in the back

Cons

Long hours, underpaid, demanding

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Stressful

Multi store manager (Former Employee) - Calgary, AB - 13 February 2020

overall it's a stressful environment, often understaffed to offset the busiest times of the day, You can't schedule employees for a 3 hour or split shift every day. You have to be on your toes and often the workload is extreme.

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Payless was a great place to work with an engaging and supportive culture.

Human Resources Manager (Canada) (Former Employee) - Canada - 19 January 2020

Payless ShoeSource was committed to promoting from within and provided excellent career opportunities for committed business professionals. Payless provided excellent learning and development programs.

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About my experience in Payless

Cashier and sales associate, Part time (Former Employee) - Newmarket, ON - 18 November 2019

I had a good experience there, but I was student that time as well and they were flexible about my time worked. I tried to do best. I had good costumer service in Payless shoe company

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Great people. Ok environment

Acting Manager (Former Employee) - Vanccouver BC - 8 October 2019

Great people made friends for life. By end of time at company it was not good. the company was going out of business so all bad stuff was dialed to eleven.

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Clear company standards and expectations

Store Manager (Former Employee) - Edmonton, AB - 11 September 2019

As with any large company there was up and downs with working there, much of it was dependent upon the District Leader at the time. The company stood behind their product but staffing was too far in the last few years

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very good productive and fun place to work at

Customer Service/Sales Associate (Former Employee) - Calgary, AB - 4 September 2019

very good place to work at it was a great experience working there if the I didn't get into a car accident I would have stayed and worked more but ufortunately some things are unstoppable and we can't do anything over all it is a good store and anyone would love to work in a friendly environment.

Pros

good team

Cons

long hours

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Management

Customer Service Associate (Former Employee) - Montréal, QC - 1 June 2019

Strict, racist management. Rendered the atmosphere dark and tense. Would not recommend. Does not encourage to work harder - instead criticizes you.

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Key sales associate

Customer Service Representative (Former Employee) - Stratford, ON - 1 June 2019

Great place to work. Had a continuing education program and would work with employee to better them self. Small staff but good team dynamics. Slower paced but enjoyable.

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very little hours

Sales Associate (Former Employee) - North York, ON - 23 May 2019

1-3 days 3 to 4 hours shifts not realistic to survive on. Sometimes worked alone during closing which is a safety issue and while pregnant had to climb ladders because I was working alone.

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Productivity, Customer interraction

Assistant Store Leader (Former Employee) - Toronto, ON - 13 May 2019

Greet customers, offer assistance, Explain promotion and explain about the product. Check promotion updates, Stay up to date with Sales and KPI, daily, weekly and monthly. Prepare weekly Target sales and how to achieve them. Prepare weekly Time sheets and update the time sheets at the end of the week. Train and coach the associates. Coach to achieve their daily conversion, UPT, DPT etc.

Pros

Flexible time table

Cons

Long hours at certain times.

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Nepotism personified

Retail Store Manager (Current Employee) - Niagara, ON - 17 March 2019

Your job is secure depending on your district leader or group leader and if you feed their egos. With lots of years experience within the company, you get no room for advancement after becoming a store leader even though your store out performs its kpi's, unprofessional behavior and comments from direct management. Rotating management should be done often instead of settling down managers because they live close by but cannot perform well in their jobs.

Pros

Discounts and great customers who make you feel better about your job

Cons

Long hours, no home time and poor payroll

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Good People

Store Manager (Current Employee) - London, ON - 5 March 2019

I have worked with a lot of people at payless and I have appreciated every single one of them. I have been here for 7 years and I am only leaving because they are closing all locations.

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Payless+Families= What it's all about!

STORE MANAGER (Current Employee) - Mississauga, ON - 15 February 2019

Just like their Business model states! Payless is in business for families and because of families! both out front for all our costumers, and behind the scenes, within the team and management. It is a pleasure to work for a company with such strong relationships who work hard to offer the best service at the best prices for our families! The biggest pay off of all this hard work shows in our regular costumers who always leave us happy and satisfied with all their purchases, that fit perfectly with their every day needs. THAT is the best part about working there along the wonderful relationships we gained with our fellow coworkers.

Pros

Family Friendly environment.

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no

Sales Associate (Former Employee) - Milton, ON - 13 February 2019

not a fun place with the kind of environment. Small location so limited time and dealing with customers may give you limited time to anything other than assisting customer.

Pros

Cons

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Pay management well

Store Leader (Current Employee) - Greater Toronto Area, ON - 12 January 2019

preaches work life balance but managers work long days and have high expecatatins with minimal payroll budgets. Job security threatened by upper management on regular basis. Stores are always dirty and poorly maintained regardless of time spent on them. Good benefits package including RRSP

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Fun atmosphere

Sales Associate (Current Employee) - Brampton, ON - 9 January 2019

The people I work with are all very friendly so this makes my everyday shifts enjoyable, plus most customers are very kind and leave me feeling happy to help them find whatever they are looking for.

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Environnement joyeux

Commis aux ventes / Responsable (Former Employee) - Montréal, QC - 5 January 2019

Il a toujours été agréable d'y travailler. Les clients sont toujours heureux de l'aide que nous leur apportons. Les gérants offrent une superbe formation et sont toujours présent si nous avons des questions. L'avancement y est également présent. J'ai appris beaucoup sur le service clientèle, les différentes façons d'aborder les gens, la manière de gérer un magasin de grand volume, respecter des planogrammes...

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