Payless ShoeSource
Work wellbeing score is 76 out of 100
3.6 out of 5 stars.
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Payless ShoeSource Employee Reviews for Sales Associate

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Sales Associate151 reviews
Canada151 reviews

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3.6Work-life balance

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Found 151 reviews matching the searchSee all 5,690 reviews

It was not a bad place to work.

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My manager was so nice and quite helpful. Just one thing I didn't like was- usually they scheduled 1 person for a whole shift and there was no camera in the store for any accidents! Otherwise everything was good.
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Don't recommend

Okay place hated working at the company Management was bad. Bad was very unprofessional of a manager. Great always followed rules. You can find a better job
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Insights into Payless ShoeSource

Based on 26 survey responses
What people like
  • Ability to meet personal goals
  • Feeling of personal appreciation
  • Inclusive work environment
Areas for improvement
  • Fair pay for job

Starter job

Okay starter job. Worked during high school. Not much to say as they have closed down. All in all it was a decent place to work while in school as a kid.
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Fast paced

It’s a retail job at the end of the day. Corporate was clueless. Always working holidays but usually had a flexibly schedule. All in all decent place


Great discount


Confusing task contastantly busy
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Good summer job

The Payless I worked at was in a mall, so that made it even busy at times. We had to be open on all the holidays because it was in a mall. You’re on your feet all day, yes you do get lunch and a break but still its demanding on your feet and plus you would sometimes have to climb up ladders to get shoes from the top. The customers weren't that bad, most of time you would get nice people who don't want to give you a hard time.


When it's not that busy you can chill in the back


Long hours, underpaid, demanding
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Nice Manager

I worked here part-time during the summer. The manager was quite strict but also very understanding of the struggles for a newbie. She was willing to let new people learn and improve.


Employee discounts; good for young people as summer jobs
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It honestly was great to work there, unfortunately the manager refused written time off, co- owner was a snakey so they went bankrupt.

Saleswoman; organizing each item is in the right place/ on the floor, picking up any packaging from shoe boxes, speak with customers and reassure they leave happy with the best item for their needs, cashier, computer skills, restocking shelves properly with new product & scanning tags daily for proper sale postings, possessed key holder after passing 3month probation, neglected 6 weeks ahead note for time off Poor management I enjoyed everything but that^
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learning environment

It was a great learning experience. the workplace culture was little competitive. the typical day at work would be greeting customers and helping them out.
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I'm really going to miss this place.

I loved this store. I loved the customers, I loved checking them out, I loved knowing a lot about shoes, I loved how I could chill with my coworkers and talk about life while vamping shoes. I loved closing. I loved the system where we counted the money and I could sweep and mop at my leisure. I loved the 90's training videos that were still relevant to how the store ran. I loved bending over backward so people whould have a good time shopping. They shouldn't have shut down.
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Unfortunately the company shut down now because of bankruptcy

I enjoyed working for Payless shoes. The team was enjoyable and friendly to work with and I like that it was a busy work pace. If the company were to open back up I would work for them again
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The work was pretty much straight forward. However the management team was poor

Working at Payless was difficult at times because of bad management. My manager was unprofessional and I didn’t feel part of the team. I actually requested a transfer out of that particular location.


Customer service skills


Bad management
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Productive and fun environment

Personal skills: • I am a great multi-tasker: can handle multiple work demands with ease. • I am very good at learning new skills, I can adapt to new technology and adapt easily to change. • I can ensure to follow work integrity and be respectful to my colleagues. • I am great at receiving critical coaching. • A hard worker, that you would want on your team.
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Sales Associate

I learned how to measure people's shoe size, how to take shoe boxes down off the top of the shelf. the management was really nice and my coworker were always willing to help if needed.


lots of hours


they filled for bankruptcy
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Great place to work

Payless is a great place to work. I learned more about customer service and my manager was very understanding when it came to my school. She was very flexible so I never had a problem with her. The coworkers were amazing as well.
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fun workplace

A typical day at work was usually filled with tonnes and tonnes of customer interaction.
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Productive workplace

good for those looking for a part-time job. Good working environment. really taught how to handle difficult customers, especially when stores were closing down. Sad to see the store go.


flexible work times


long slow days, end up staying for longer to clean up store with no over time.
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Payless is out of business...

I don't think anyone can apply here anyway since the company closed down throughout Canada. My manager was awful... she yelled at me in front of customers all the time and told me off for things that weren't even my fault (more than two other people confirmed I wasn't at fault with these things). She quit right before the store closed anyway... but terrible work experience.




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closed business

they are closed they are no longer open they closed last year all there store they had nice shoes for a good price however they are closed now very sad
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very little hours

1-3 days 3 to 4 hours shifts not realistic to survive on. Sometimes worked alone during closing which is a safety issue and while pregnant had to climb ladders because I was working alone.
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bad hours

the management was constantly changing and the environment never got any better. you get over worked and sometimes never get breaks. other times i wouldnt get shifts for months. it wasnt the best experience.
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Positive, helpful environment

Greeting customers and solving their problems Learned to maintain a professional and positive attitude at all time Management was very understanding and genuine Workplace culture was very diverse and equal Hardest part of the job was maintaining a positive and professional attitude after being sworn at. Most enjoyable part was seeing my coworkers and sparking conversations with customers


positive customers


Negative customers
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Sales Associate at Payless ShoeSource

Estimated salary
$13.80 per hour

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Overall rating

Based on 5,690 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.5 out of 5 stars for Culture

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