Work wellbeing score is 76 out of 100
3.6 out of 5 stars.
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Payless ShoeSource Employee Reviews for Retail Assistant Manager

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Retail Assistant Manager53 reviews
Canada53 reviews

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3.6Work-life balance

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Management ruined the job for me

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Company was an okay experience, management wasn't great. I really wish retail companies took advice from workers on what products sell and should be focused on.
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My experience with Payless was that the management uses lower staff to do all the duties they don’t want to do. Things such as running shipment, presentation changes, sale changes, etc. Very micromanaged at this company. And no chance of advancing after almost 2 years without having to relocate. Not for a retail job! Also only received 30% discount which was less than customers discounts half the time.




Lots of work, no incentives, no benefits
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Insights into Payless ShoeSource

Based on 29 survey responses
What people like
  • Support from manager
  • Feeling of personal appreciation
  • Inclusive work environment

Small retail store with relatively friendly staff

The work environment was mostly relaxed and fun, my coworkers were friendly and became like family. Problems with upper management and a failure to keep up with modern business practices caused the company to go bankrupt, so obviously would not recommend applying as they no longer exist.


relaxed environment, friendly coworkers, generous employee discounts


outdated policies, no online store, bad upper management.
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easy place to work

- easy place to work - clients can be difficult - hard to meet store quotas some days - can work entirely independently - interview process is super long
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Productive and a fun environment with co-workers

A typical day involved putting away stock and then keeping the store organized, I learned how to do sales and how to handle key holder position, My manager at payless was really great at helping out and giving work advice, The hardest part of the job would have been when we lost our assistant manager and us key holders where pretty much put into the assistant manager position. To me the most enjoyable part of the job was the environment and how we as co-workers got along and would have fun though-out our shifts.
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Great Place to Work

Great People and management team. Great place to work, never a boring day. Great if you love people. Training was provided. Payless closed in April
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Productive, fun, great manager, and team driven

Going to work was great, I always new that I would have a good day. I enjoyed the team driven environment that always motivated people to do their very best.
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Stressful and disorganized

Very little organization. Little to no order, along with the fact that management was not connected with their staff. in addition breaks were only given if you worked more then six hours.


If you needed a day off it was approved if you notified your management two weeks before.


Disorganized, no leadership, and breaks only given if worked more then six hours.
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AMAZING place to work

The staff, the management, everything about this job is amazing, the only reason im leaving unfortunately is because we are going out of buisness. Which sucks
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Fast Paced Environment & Flexible Hours

I have been working at Payless for a little over an year now, I love working here as it is very convenient for me regarding the timing, place, and work environment is very safe and fun. However, very sad that Payless is now closing all stores, hence, I am trying to look for another job with my experience and skills I have gained.


Amazing Staff, Flexible hours, Safe Work Environment


Not very advanced (technology wise)
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What I learned

This job allowed me to observe and communicate to a variety of people. It also allowed me to understand more about the concept of what goes into a business.


Good people


Not a lot of hours.
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OK place to work

When i was employed here there was not alot of hours available for staff, but it was an enjoyable place to work with alot of great co-workers. The job was easy and enjoyable.


Easy job


short hours
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Manager was a mess, but a nice place to work

Gave me my first retail experience. Was a fun environment. Had a great employee discount rate. However, they want to keep you as a part timer as long as possible. And their choices of managers aren't always great.
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Decent place for a short time

Hours and shifts vary greatly from season to season. Very regimented on exactly what to say to customers when they enter, during the middle of their "visiting journey", and at the end when they are leaving or when making a purchase. There is very little room for personality or creativity, but dress code is nice and informal. Not crazy busy, and usually there are lots of staff there so not much to do except really focus on customers and every single need they might ever have. Longer you work there the better you will understand inventory and how the large company works, and then eventually if the manager trusts you and likes you enough you will get more regular hours, but not always. Many student workers, prepare for mainly night shifts and weekends
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Team is amazing

The team itself gives a comfortable environment to work in and many of the customers do make your work more interesting because they give you that positive vibe to work and give services. The salary however lacks as compared to the amount of work you do, it is very less. The management team is great and understanding which makes you want to work for this company but sometimes they have to be a little strict when it comes to the sales of the stores which can be a positive intuitive.
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I have never worked in such a dramatic work setting. Management is a joke and all they do is talk about the other staff and then complains that there is drama. The other staff is perfectly fine and super friendly. I will never ever recommend to anyone that they work here.




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great company, great experience

I was so happy working with payless, the work load was too high but in general we had very good team. i love the styles and fashion in payless. we provided great service to them.
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good staff, regular schedule

Staff is always well treated, routine is kept regularly, not difficult to understand tasks. Work is repetitive and easy to organize during your shift.
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Busy multi-tasking

A typical day, receive the shipment, unpack, sensor tag, promo tag and run product, keep racks clean, organized, and properly price tagged all while managing customers. Multi-tasking is Key.


Employee discount


always busy
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Under paid

I think management was not very good when I worked here. There was no real training, manager was always complaining and wanting days off. I was over worked and forced to take on more responsibility than I signed up for and was making minimum wage with no benefits so I ended up leaving.




Ling hours, under paid
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Payless provides great opportunities to improvise an individual competencies and knowledge. The workplace culture is very diverse and friendly, which encourages workers to perform better.
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Overall rating

Based on 5,705 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.5 out of 5 stars for Culture

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