Work wellbeing score is 76 out of 100
3.6 out of 5 stars.
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Payless ShoeSource Employee Reviews

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Canada434 reviews

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3.6Work-life balance

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Great team

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It was a good experience. Had a great team. Manager was also friendly. Tasks we're very straightforward. I enjoyed assisting customers. Good training.
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Great place to be employed. Excellent discount and good work environment. Salary was not the best and shift work as well. Location was accessible and easy to get to
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Good job when it existed

Loved this job company was great righ up until the closed out. Wish they would come back Great management great upper management. Good pay and good work life balance. Unfortunately they claimed bankruptcy
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Fun place to work with

Best company I’ve work with, great support from management. They value and respect you as a person.There’s an opportunity for advancement. Paid fairly. Work life balance is great!
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Easy, Chill, Retail Job

It was a great retail job that wasn't overbearing at all. Was very accommodating with my uni schedule. It's unfortunate that the company isn't here anymore as I'd recommend this job to anyone with extracurricular responsibilities whether its school or another job.


easy to understand, great co-workers, chill vibe


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Insights into Payless ShoeSource

Based on 29 survey responses
What people like
  • Support from manager
  • Feeling of personal appreciation
  • Inclusive work environment

It was not a bad place to work.

My manager was so nice and quite helpful. Just one thing I didn't like was- usually they scheduled 1 person for a whole shift and there was no camera in the store for any accidents! Otherwise everything was good.
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Don't recommend

Okay place hated working at the company Management was bad. Bad was very unprofessional of a manager. Great always followed rules. You can find a better job
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learn lot from them

no longer in operation in Canada and in US still do on line orders. great company to start and learn. had a variety of brands and full size range it was fun working
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Was a great place to gain retail experience

Payless was a great starter company for anyone looking to break into the retail industry. The pay was minimum wage and the hours were somewhat flexible. Management varied by location.
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Can be stressful, but overall fun

I worked at Payless ShoeSource for nearly 2 decades. I found they treated their employees quite well if their work performance warranted it. It was a lot of work with large shipments, changing promotions every couple weeks (tagging many boxes of shoes individually), and balancing customers with maintaining the store. Even though some days were a challenge, it is still my favourite job I've ever had. I miss the people I had the opportunity to work with.
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Management ruined the job for me

Company was an okay experience, management wasn't great. I really wish retail companies took advice from workers on what products sell and should be focused on.
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Business no longer exist. I wrote this review so Indeed would stop asking me to rate my experience every time I logged on

When it was in operation, it was a great place to work. Our store was lucky we had a great team and management was firm but fair and approachable. Too bad the company was unable to survive
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Starter job

Okay starter job. Worked during high school. Not much to say as they have closed down. All in all it was a decent place to work while in school as a kid.
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Fast paced

It’s a retail job at the end of the day. Corporate was clueless. Always working holidays but usually had a flexibly schedule. All in all decent place


Great discount


Confusing task contastantly busy
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Good summer job

The Payless I worked at was in a mall, so that made it even busy at times. We had to be open on all the holidays because it was in a mall. You’re on your feet all day, yes you do get lunch and a break but still its demanding on your feet and plus you would sometimes have to climb up ladders to get shoes from the top. The customers weren't that bad, most of time you would get nice people who don't want to give you a hard time.


When it's not that busy you can chill in the back


Long hours, underpaid, demanding
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My experience with Payless was that the management uses lower staff to do all the duties they don’t want to do. Things such as running shipment, presentation changes, sale changes, etc. Very micromanaged at this company. And no chance of advancing after almost 2 years without having to relocate. Not for a retail job! Also only received 30% discount which was less than customers discounts half the time.




Lots of work, no incentives, no benefits
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Nice Manager

I worked here part-time during the summer. The manager was quite strict but also very understanding of the struggles for a newbie. She was willing to let new people learn and improve.


Employee discounts; good for young people as summer jobs
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Great place to learn.

Is great place to learn and improve customer service skills. Also, as part of the management team, you are going to have a hands on approach to everything.
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It honestly was great to work there, unfortunately the manager refused written time off, co- owner was a snakey so they went bankrupt.

Saleswoman; organizing each item is in the right place/ on the floor, picking up any packaging from shoe boxes, speak with customers and reassure they leave happy with the best item for their needs, cashier, computer skills, restocking shelves properly with new product & scanning tags daily for proper sale postings, possessed key holder after passing 3month probation, neglected 6 weeks ahead note for time off Poor management I enjoyed everything but that^
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Small retail store with relatively friendly staff

The work environment was mostly relaxed and fun, my coworkers were friendly and became like family. Problems with upper management and a failure to keep up with modern business practices caused the company to go bankrupt, so obviously would not recommend applying as they no longer exist.


relaxed environment, friendly coworkers, generous employee discounts


outdated policies, no online store, bad upper management.
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easy place to work

- easy place to work - clients can be difficult - hard to meet store quotas some days - can work entirely independently - interview process is super long
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Overall rating

Based on 5,705 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.5 out of 5 stars for Culture

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