Sales Associate (Former Employee) – Lethbridge, AB – 9 August 2018
Payless does not ask the world of you, just that you keep the store clean and provide friendly customer service - and know how to do basic arithmetic when producing change.
Like a lot of retail environments you need to be able to handle difficult customers with a professional demeanor and try to balance between sales and service.
My particular store had a toxic work culture where the manager would gossip about other employees without any invitation. Her opinion was public, and it meant that all of us felt like we were entitled to gossip about each other. It made the job very unpleasant. I doubt this is true at every store, though.
Simple job without much pressure and easy to maintain a life balance.
Cashier/Sales Associate (Former Employee) – Burlington, ON – 2 August 2018
management is pretty good, not terrible but not amazing, and as long as you have a good team you get along with, it's a fun work place. The systems are super easy to use and almost no issues using them, unless there was a company wide glitch, which was rare. Only thing I could complain about is that there's little to no sitting for employees/
Stand alone store great hours but lots of down time
ASSISTANT STORE LEADER (Former Employee) – Spruce Grove, AB – 5 July 2018
Good place overall to work. Lots of down time due to being a stand alone store. Worked alone quite a bit. I found that I was cleaning a lot just to keep busy. Also found the shoes didn't change over much from season to season so hard to see last seasons styles.
Part time sales associate (Former Employee) – Brampton, ON – 3 July 2018
busy day with lots to do and fun customer interaction. there was never a dull moment at payless, there was always work to be done and kept busy with. it was especially very nice interacting with customers one on one.
Sales Associate (Current Employee) – Oshawa, ON – 23 June 2018
A typical day is basically a lot of cleaning and organizing of the shelves and the shoes. Its basic customer service and an easy touch screen register data source. Management is questionable. Hardest part of the job is Payless does not really have a set guideline of rules so this makes it difficult to enforce some rules to customers. Working there has made us all become one big family.
A typical day at work would involve selling shoes to adults and children, getting shoes ready to be put out on the floor, taking money for the shoes, trying to upsell and keeping the store clean, I learned that men need shoes, women love shoes and kids get happy when you buy them shoes. The management was difficult to communicate with and untrusting. The hardest part of the job was watching younger people come in and get more responsibility that I had. The most enjoyable part was working with kids to find shoes they and their parents could agree on.
Customer Service Representative (Former Employee) – Red Deer, AB – 12 June 2018
Great job for those in school or needing to make ends meet. As long as you have good management and coworkers, you'll have a good time. If you are someone who appreciated building something and making improvements, Payless is always looking for those who can help make the company a better place.
Sales associate (Current Employee) – Dixie, ON – 6 June 2018
i love working there with my coworkers they are amazing people but costumers are usually annoying and want stuff for almost free and expect us to break the rules to change the price for them and to make it cheaper. also part timers get no benefits and not many hours but full time workers have many benefits. also the head office expect s us to do soo much which is sometimes not possible to get done when they dont give enough hours to make more people work.
Assistant Manager (Current Employee) – Prince George, BC – 5 June 2018
Worked with Payless for almost 4 years. Management sucks and the goals are ridiculous sometimes. But overall, if you're starting out in retail and wanting to get out of your shell, this is a good place to start until you realize you're worth more.
Sales Associate (Current Employee) – Caledon, ON – 22 May 2018
Always learning new things at work and always look forward to going to work. Need to learn how to make sales and also how to organize the store accordingly to the management. Be ready for constant changes.
RETAIL SALES ASSOCIATE (Current Employee) – Calgary, AB – 13 May 2018
not that great to work with the management. the employees are good and friendly and can get along with some of them easily depending on the location, but others are hostile and rude . training is not great either.
Keyholder (Former Employee) – St. Catharines, ON – 12 May 2018
I think management was not very good when I worked here. There was no real training, manager was always complaining and wanting days off. I was over worked and forced to take on more responsibility than I signed up for and was making minimum wage with no benefits so I ended up leaving.
Cashier/Salesperson/Maintenance (Former Employee) – Montréal, QC – 10 May 2018
the management was good, they were considerate and they actually saw their employees as a family, not just workers. I was happy to work for them. The company made sure that the employees were cared for.