Good place to get experience but lots of problems.
Customer Service Representative (Former Employee) – Montréal, QC – 3 August 2018
Management is non-existent in terms of doing their jobs. Frequently getting late to stocking cigarettes, drinks not being stocked, never tell us about the mystery shopper will be visiting our store and we csr are shocked at deals for customers that we have no idea about.
The software is outdated and so is the cash machine. Looks like something from the earlier 2000s and management refuses to get a new machine or improve the software because it "works just fine". This leads to gas pumps constantly going offline due to software issues which causes customers to complain to the csr.
Expect to be doing a lot of cleaning (bathrooms, floors, kitchen) and stocking with the drinks. That can be hard and you have to follow the planogram, so be prepared to take upwards to 2 hours getting all that done.
Other than all that the job isn't too bad in terms work, you get to sit down and for the most part, past the peak times it is pretty quiet.
In terms of pay, it is minimum wage with a slight increase every year you put in.
Use this position as a way to get experience and then get out because there is no future there.
Lots of down time and relaxed atomosphere.
Warehousing work, cleaning toilets and old software causes problems