Nurse (Former Employee) – Kitchener, ON – 8 August 2018
Absolute WORST company I have ever worked for. They don’t even deserve one star! Management is on a complete power trip, and will belittle and degrade you in front of other workers just to show they are in charge. If you enjoy working for pennies on the dollar this is absolutely the company for you. They pay their nurses less than PSWs and expect them to work beyond full scope. Pay cheques are consistently wrong, and are never rectified until weeks later. They don’t think that people have a life outside of work, or actual responsibilities. Pay was always missing at LEAST half of worked hours, but because management is lazy and inconsiderate, they expect you to wait weeks to be reimbursed and then try to blame you for their mistakes. Training is nil and they don’t care if you aren’t comfortable doing skills or tasks. They tell you to read the policy and procedure book and figure it out instead of actually training you, which puts the patients at risk and your license on the line. The clinic nurses have it even worse... they see upwards of 20 patients/day and are paid less than community nurses and are expected to work through their breaks. Workplace bullying is guaranteed and management doesn’t care... they actually warn you that employees will bully you if they don’t like you. This company has one of the highest turn over rates and can’t keep supervisors/employees because of management. They have such a hard time keeping nursing supervisors and there is a new one about every month. They are essentially useless and a lot of them don’t have actual nursing experience and can’tmore... answer questions as they don’t know how to do/perform a lot of the skills. I could literally write a book with all of the negative traits within this company. Please save yourself the time and effort and look else where. Labour board is actively investigating them for a number of different reasons.less
Horrible management, no training, no breaks, extremely poor wages, no room for growth, company values money over patient safety, no work life balance, payroll errors every week, workplace bullying, management bullying
Administrative Assistant (Former Employee) – Surrey, BC – 1 August 2018
No core values Inconsiderate of clients and non-management staff Hires family and/or close associates to family High expectations to complete projects that are not well thought out and time allotment to complete assignments without training or enough help or guidance Upper management unappreciative (i.e. file 1 paper incorrectly and 2000 correctly, only the error is noticed and acted upon) No salary increases regardless of accomplishments or years with company
No core values, unethical practices, preaches client care but very little consideration for same
Care aide (Former Employee) – Richmond, BC – 31 July 2018
No proper management.Office staff is not properly trained.Nobody pickup the phone in emergency.Even sometimes they just call you to come for 30 mins from surrey to Richmond .You cant refused as they said it is in your availability.Worst company ever I had worked with.
Not even worth a star and if you like speed nursing and don't care if your work is done well then that's for you & a high turn over of staff
RN (Former Employee) – West end – 28 July 2018
When on call then you still have to do your work day. Orientation- you have 10 visits +10 hrs with a 'co-worker' that doesn't get any bonus. Anywhere else you have minimal 40 hrs. Be prepared for just a ride along. Nothing is confidential due to files in' your vehicle' not sure the MOH checks our vehicles & whoever is allowed to drive your vehicle with client files in the vehicle. Nothing is doubled locked & they don't require a locked room with a desk with a lock or a criss-cross shredder. Standards are low. There is no flexibility of work hours.
payroll errors and not paid your actual hours of work due to prep time unpaid- no time for yourself
Phone Operator (Former Employee) – Durham Region, ON – 21 July 2018
- Horrible office culture - Horrible training (inadequate) - Everyone talks badly about others when they are not around - Management is horrible and doesn't care about your concerns - Workers have a lack of empathy for PSWs, nurses and clients - No one's problems are answered because phone calls are directed to coordinators who literally sit at their desks and don't pick up the phones (they also don't check their emails, don't return clients' calls, let their voicemails fill up). - Staff expected to know everything without proper training - Found myself counting time as it went down because it was such a miserable atmosphere - Staff has a lack of empathy and concern for clients even though their lives are *QUITE LITERALLY* in their hands. - MANAGEMENT IS HORRIBLE. HORRIBLE. - apply if you enjoy being miserable !
Personal Support Worker (Current Employee) – Midland, ON – 11 July 2018
They lack empathy and compassion for their clients. You have to work crazy hours to get benefits and keep working those hours to retain benefits WHEN/IF you ever receive them. I've been there 6 years and stll haven't received benefits
Personal Support Worker (Current Employee) – Greater Sudbury, ON – 10 July 2018
It's a great place too work if you want the hours but not very consistent and extremely hard to have a personal life when working here. And it's a hit and miss if the office staff will be in a good mood with you or not.but clients are very amazing!
Client Service Representative (Former Employee) – Ottawa, ON – 9 July 2018
Field staff and office staff not replaced when employee resigns, still expected to do same amount of work with dwindling staff. Always expected to work on your days or weekend off. LOA rate very high in the field and in the office. Working long hours with no acknowledgement just an expectation that you will volunteer or be volunTOLD, this does not entice employees to want to go over and above, but employees realize it is the clients who suffer and end up always working extra as we have a conscious. Lack of communication from management, left to fend for ourselves with no direction until in crisis mode then you are in a no win situation but expected to suceed at the task you have been assigned. Lack of proper and consistent training. Blame always falls on office staff, even when situation is out of their control.
Long hours, low pay rate, no incetives, no work-life balance
Personal Support Worker (Former Employee) – London, ON – 9 July 2018
To many hours, staff safety not a concern, under staffer, horrible supervisors, not a team effort mentality. The company has potential but they need to take their front line staffs words, opinions, experiences, and complaints seriously.
Personal Support Worker (Former Employee) – Oshawa, ON – 30 June 2018
Management/ supervisors were not helpful, lack of training, lack of communication, lack of proper payouts for milage and overtime. great clients, unfortunate they had to suffer because of lack of communication from coordinators to field staff
Assignment Coordinator (Former Employee) – Ottawa South, ON – 27 June 2018
The office culture is horrible. Management takes no accountability for anything, all issues are blamed on the office staff. No conflicts or concerns are addressed, management hide in their offices or don't come into the office at all. Older employees berate new employees, no consistent training is provided, new employees are expected to work every weekend. The hardest part of the job is finding proper training to understand what you are supposed to be doing. Management hired often has zero experience and cannot provide any support.
some staff were very nice and really tried to make it better
long hours, no advancement, constant criticism, no support from management
Care Aide (Current Employee) – Surrey, BC – 15 June 2018
I enjoy helping and caring for my elders as well as meeting new people in a multicultural society.I also enjoy dealing with many different situations and providing elders emotional support and assisting them.
Coordinator/Client Services Specialist (Former Employee) – Thunder Bay, ON – 5 June 2018
-very high stress and chaos from poorly managed office. -quitting staff often call asking for ROEs not received in 3 weeks -T2200 given out in late March/April when should be done Feb 28. Frustrated field staff often call asking why so late every year. -several senior staff are resistant to change, challenge new staff to do old way because new company way is inefficient; staff spend many hours complaining cannot get job done vs just doing it. -information that should be shared is not shared so clients and staff have frequent miscommunication. ex. client family out of town so must not miss visit, person who knew did not tell all by inputting on client file. Visit missed, staff screamed at by family, client not cared for and repeat daily for too many clients. -most staff are nice, overworked, upset and management knows but keeps taking more clients. -office atmosphere is avoid bullies who leave their work for you to finish (with limited info), office reception lacks professionalism, entering office you can hear staff yelling with frustration or need to control field staff so guilt them into working longer past their designated hours. -staff often call in sick for mental health days, often asked to work on their day off or weekend off. -a challenging and mentally unhealthy office for field staff and office staff. -tremendous staff turnover
not regular steady shifts so tremendous time to be home at all hours
schedule not known til 1-2 weeks advance & might be nights or days
Personal Support Worker (Former Employee) – Niagara-on-the-Lake, ON – 28 May 2018
I worked for this company after my first year of college to gain experience. I really liked working for them, and I found them to work around my schedule. The supervisors were really nice, and if i ever had a problem with any of the places they sent me to I was not expected to go back. I found they were quite reasonable employer to work for.
I could work when I was available
Expected to work one hour then have an hour off then work another hour ect.