Never be fired because always hiring
Coordinator/Client Services Specialist (Former Employee) – Thunder Bay, ON – 5 June 2018
-very high stress and chaos from poorly managed office.
-quitting staff often call asking for ROEs not received in 3 weeks
-T2200 given out in late March/April when should be done Feb 28. Frustrated field staff often call asking why so late every year.
-several senior staff are resistant to change, challenge new staff to do old way because new company way is inefficient; staff spend many hours complaining cannot get job done vs just doing it.
-information that should be shared is not shared so clients and staff have frequent miscommunication. ex. client family out of town so must not miss visit, person who knew did not tell all by inputting on client file. Visit missed, staff screamed at by family, client not cared for and repeat daily for too many clients.
-most staff are nice, overworked, upset and management knows but keeps taking more clients.
-office atmosphere is avoid bullies who leave their work for you to finish (with limited info), office reception lacks professionalism, entering office you can hear staff yelling with frustration or need to control field staff so guilt them into working longer past their designated hours.
-staff often call in sick for mental health days, often asked to work on their day off or weekend off.
-a challenging and mentally unhealthy office for field staff and office staff.
-tremendous staff turnover
not regular steady shifts so tremendous time to be home at all hours
schedule not known til 1-2 weeks advance & might be nights or days