Frontline Worker (Former Employee) – British Columbia – 30 August 2018
Also been working with pcrs for more than a decade. Have seen them take on various new contracts throughout the years I've been with them. It is because of certain demands of these contracts, there has also been changes in management. Unfortunately, I have seen first hand of these mismanagements, especially those who somehow worked their magic and moved up quickly without much experience in non-profit or social services industry in general. Staff then become "replaceable" and many end up going on sick leave due to burnouts and "cattle-herding" of clients they do daily on the job. And why there are many turnovers. These highly-valued staff end up working for partners, rival agencies or finding much better work elsewhere outside of the contract. Pcrs either need to advocate in changing the policies of these contracts, obtain contracts that actually meet the "values" the company claims to have, trash these contracts altogether or they will lose their most invaluable asset - highly skilled and experienced workers. Mind you, not all of pcrs work environment is like this - I am mainly speaking of their "newer" contracts outside of youth and family services. People who work in these specific contracts will know what I am speaking of.
If permanent or term/contract employees - flex days, benefits, average vacation to start with, living wage
Mediocre pay, contracts, some untrained or inexperienced management staff that shouldn't be working in social services
Current staff (Current Employee) – Surrey, BC – 23 April 2018
Management is very bad with low learning and knowledge how to deal with their employees. If the manager likes one because the employee always agrees and compliments the manager, he/she gives this employee the recognition and promote him with low caseload for this favorite employee, Sometimes I think this is not a Canadain organization. It is similar to organizations in underdeveloped countries. Benefits are ok but salary is low when compared with other not profit organizations. This organization is often practicing politics. I do not recommend this organization to anyone who has solid values and morals.
Bad management, job stress, low training, politics.
WorkBC Staff (Current Employee) – Vancouver, BC – 1 August 2017
PCRS does a great job of basing its services around the needs of the individuals that its staff serves. There is a strong culture of going above and beyond to support participants, who are often facing difficult life circumstances. I'm always impressed by the range of services that PCRS offers. Management is supportive and the organization seems to take efforts to function as more of a community organization than a business. Although the job can be challenging at times it is rewarding, and I feel supported by colleagues at PCRS. One drawback is that the pay is mediocre. However, the defined benefit pension plan helps offset this somewhat. Overall, I think PCRS is a great place to work.
Focus on helping participants, positive culture, supportive staff
Long-time staffer (Current Employee) – Vancouver, BC – 26 March 2017
Worked here for almost 10 years. Frontline staffers like myself receive little to no recognition, especially when we work with vulnerable persons. Some management have little knowlege of different contracts and think they can "make up" rules so that they have power and control. Although this organization supports anti-bullying, they sure do it quite often in some management levels. The "favourite" ones are protected, even though they barely do any real work but chat all day compared to frontline staff that deal with real people's lives and lived experiences. They claim they have a liveable wage but the cap is not enough for the amount of work frontline staffers put up with on a daily basis. Caseloads are high and thus many utilize sick days and leave due to stress and burnout. And dont get me started if you're auxilliary. You are treated like commodity, very little formal training, no vacation or paid sick days, in lieu of benefits and management do not give a reasonable timeline if a contract is extended or terminated. The management obviously looks out for themselves and their "favourites". It's true that most quality emloyees may love their job but will leave the company due to their boss.
Flex days, vacay, benefits, liveable wage, team
Management, leadership, very little internal training, low pay, start as auxillary
Benefits Administrator/HR Advisor (Former Employee) – Vancouver, BC – 3 June 2014
Pacific Community Resources (PCRS) is an award winning, accredited, not-for-profit society serving Lower Mainland communities since 1984.
The agency provides alternate education, employment, addiction counselling and prevention services, housing support, and cultural enrichment for children, youth, adults and families.
The agency partners with individuals, businesses, other agencies and governments to ensure access to effective, high-quality community resources for people who are often vulnerable or marginalized from society.
Pacific Community Resources is committed to community-based research, advocacy, and community development to identify service gaps and strategies to address social problems such as poverty, child abuse, mental health, substance abuse, violence and homelessness.
PCRS currently deliver more than 40 programs serving thousands of individuals from Vancouver to Chilliwack.