Pacific Blue Cross
3.5 out of 5 stars.
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Customer Service Representative yearly salaries in Canada at Pacific Blue Cross

Job Title
Location
Average salary
$42,893 per year
9%
Above national average

Salary estimated from 8 employees, users, and past and present job advertisements on Indeed in the past 12 months. Last updated: March 3, 2021

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Reviews about Pay & benefits for Customer Service Representative at Pacific Blue Cross

Productive work space with room to grow

Excellent mentorship, great benefits flexible hours. I worked with a 4 day week, room for flexibility. Management was great, very helpful management at the time. Awesome fitness area and cafeteria.
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Great company, but there's trust issues

I've worked in call centers and various administrative roles for 10 years. I always thought I was a job hopper but then I took a 12 month contract with PBC in their call center. I realized, it wasn't me - it was them. I just hadn't found a good company to work at. It's still a call center with the same expectations (KPIs, reliability, etc). The big difference is the 35 hr work week, 7.5 hr days; flex days off for appointments (you owe the hours and work them back); the pay shows their commitment to their employees; and it's unionized so you know you're protected against injustices. Additionally, there are opportunities to apply to other departments. So if you want to get experience elsewhere, take a break from the call center, that's a possibility. A lot of people do it. It's not perfect, though. Nothing is of course. There's some trust issues from the lock out in 2017. Not without warrant, they have every right to feel that way. I feel lucky to have joined after the lock out had been resolved. It's just hard to feel good about a place that I know is objectively a good place to work when there are people around me who still have hard feelings and voice them often. Aside from that, it's hard to get a permanent position until you get high enough seniority. Plus, permanent positions aren't posted often, even when it makes sense for them to be posted. That's only a concern if you're trying to do family planning and you want a job to come back to I guess.

Pros

Good pay, good benefits, flexible schedule, good work/life balance

Cons

Job security
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Pacific Blue Cross

I have worked at PBC for almost 9 months, and for the last 1.5, we have been on strike because of changes proposed by management. Prior to the strike, I loved working at PBC. The hours, wage and benefits were outstanding. The culture was warm and I found my fellow employees and supervisors knowledgable and approachable. Leading up to the strike, the environment and culture changed dramatically. Employees were clearly unhappy with changes, including hours, schedules, wages and benefits.

Pros

Onsite cafeteria, good hours, benefits

Cons

Pay parking only, job action, divided company
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See all Pacific Blue Cross Customer Service Representative reviews about Pay & benefits

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How much does a Customer Service Representative make at Pacific Blue Cross in Canada?

Average Pacific Blue Cross Customer Service Representative yearly pay in Canada is approximately $42,893, which is 9% above the national average.

Salary information comes from 17 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.