Pacific Blue Cross
Happiness score is 55 out of 100
3.4 out of 5 stars.
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Pacific Blue Cross Careers and Employment

Work happiness

Scores based on about 12 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel they often learn something at work?

About the company

  • CEO
    John Crawford
    approve of John Crawford's performance
  • Founded
  • Company size
    501 to 1,000
  • Industry
  • Headquarters
    4250 Canada Way Burnaby,...
  • Link
    Pacific Blue Cross website
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4 jobs


Salary estimated from 151 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 41 reviews and is evolving.



on 22 June 2022
Good Learning Experience
Taking calls from a wide range of the population about health and dental insurance. Can be stressful at times with non stop calls and not stop questions from individuals who end up doing nothing. Good place to learn about health insurance.
Licensed Travel CSR in Burnaby, BC
on 10 April 2022
Stressful Call Center Environment and Poor Management
Job Title says Travel Insurance Sales however still expected to take tons of calls for Personal Health Insurance. Training never provided you with sufficient knowledge that you need and would just tell you to figure out everything on your own. Team Leads and Managers are cold and ignorant and not willing to help. Never felt welcomed on the team and colleagues would back stab you. It’s funny that the team leads aren’t licensed to sell insurance but they still provide feedback on how to sell insurance. Never gotten a single negative feedback for the first 3 months and all of a sudden senior management starts to monitor your calls and point out “mistakes” that you don’t even know you are making since you are supposed to figure out everything on your own because everyone is “Too Busy” for new hires. Lunch is only 30 minutes and don’t even have time for Bathroom Breaks since you need to be “On Queue” all the time. If I was told about the reality of working at this company I would have never accepted the job offer at the first place. What a waste of time, energy and money.
Customer Sales Representative in Remote
on 20 March 2022
Most stressful job I’ve ever had
I wouldn’t recommend anyone that is empathetic or friendly to work here because the clients and members you talk to don’t understand you’re trying to help them and they yell and swear at you. Management micro manages. This job made me so sick from stress. There’s not enough time to learn everything in training.
Customer Service Representative in Vancouver, BC
on 3 February 2022
Hectic, stressful, stats are closely watched. Lots of turnover. Unionized but the union fee is high for the representation you get.
As a CSR you get a set schedule, work-life balance is great as you aren't even allowed to do more than 7 hours of work each day. The union is restricting when it comes to job or salary advancement. Can't negotiate salary, the union will manipulate clauses in the collective agreement to help management pay you the least amount possible regardless of experience or education.Stats are very closely watched here. Phone lines are constantly busy
Account Manager in Burnaby, BC
on 30 January 2022
An amazing place to work! Leadership team truly cares!
Thoroughly enjoy working there! Great support systemGreat work life balance Great cafeteria! Great cultureGreat working environmentGreat clean office

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Questions and answers

People have asked 12 questions about working at Pacific Blue Cross. See the answers, explore popular topics, and discover unique insights from Pacific Blue Cross employees.

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  • Working Environment
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Interview insights

Insights from 33 Indeed users who have interviewed with Pacific Blue Cross within the last 5 years.

Average experience
Interview is average
Process takes about two weeks

Interview questions

Usual questions

Shared on 16 April 2018

Common questions about Pacific Blue Cross

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