pt Health Work-life balance reviews

I have worked for the company for over five years. I have seen a lot of staff come and go because they are unable to adapt to change. The pay is not good but the other benefits are much better in my opinion. Staff respects one another and understands each other. Unfortunately the PCS do not all pull their own weight and rely on one PC to do all of the work. if everyone would apply themselves accordingly the clinics would run much smoother

Pros

Great coworkers

Cons

Bad pay and lots of stress

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Great culture and amazing team

HR (Current Employee) - Burlington, ON - 20 July 2021

Typically there are many activities on the go and a very fast paced and fun culture. We work hard and play hard to make sure our patients and staff have the best experience. I really enjoy the perks and added benefits. We recently received Sobey's gift cards and have seen increased communications and recognition for our efforts.

Pros

Gift cards, vacation, flex benefits plan

Cons

Many projects and initiatives

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It has changed so much over the years

Office Manager (Former Employee) - Hamilton, ON - 8 February 2020

When initially founded it was a great, fun and encouraging work environment. Over the years the drive became more about numbers and bringing in patients, than actually treating them.

Pros

Advancement opportunities are common

Cons

Salary, management, work environment

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Official response from pt Health

11 February 2020

We take feedback from our teams seriously. The negative view is unfortunate, in reality, our priority is always treating our people and patients well. As a healthcare organization, we make it a priority to care for our patients. We are proud of the rating that our patients have given us (averaging over 94% weekly) but are always looking for ways to improve. We have a lot of great healthcare practitioners working with us and we are very proud of the care they deliver. If you’d like to discuss further, we’d be happy to speak with you 905-523-5777.

Nice Place To Work

Massage Therapist (Current Employee) - Guelph, ON - 9 September 2019

People are good to work with most of the time. Very clean and tidy. Professional. Good location. Very busy place to work most of the time, especially in the winter.

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Micro managed

Patient Care Coordinator ( contract position ) (Former Employee) - Dartmouth, NS - 8 July 2019

Manager not very understanding of issues office manager belittling and picked favourites, very clicks environment to work in. Break after only 1 hour then non on a 8 hour shift

Cons

Only 1 break in 8 hours

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Insights into pt Health

Based on 6 survey responses

What people like

Feeling of personal appreciation
Ability to learn new things
Ability to meet personal goals

Areas for improvement

Support from manager
Sense of belonging
Fair pay for job

workplace culture

TEAM LEAD OFFICE CO-ORDINATOR (Former Employee) - Brantford, ON - 10 April 2019

great place to work, perfect work life balance. Would recommend any one to apply and seek employment here. Felt like a family, exciting job advancement opportunities

Pros

Culture

Cons

Restructuring

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see below

Kinesiology Professional/ Registered Kinesiologist (Former Employee) - Hamilton, ON - 12 March 2019

-needed management to be present at the last clinic I was working at -workplace culture affected by absence of management -incentives for achieving business success changed or not consistant

Pros

no weekend shifts

Cons

sometimes long hours leading to burnout

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Official response from pt Health

19 March 2019

Hello,Thank you for your feedback. We take employee feedback seriously and are always trying to improve!Recently we have had a shift in our structure for management which would allow for managers to be in the clinics more often! It's important for all our clinics to have access to their management team. We want to ensure all our employees have a positive experience with us. If you wish to speak more about your experience, please feel free to reach out to HR!

Environnement de travail agréable

Accounting Assistant (Former Employee) - Montréal, QC - 10 January 2019

Started accounting career here, it was a good base.

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good company

Registered Massage Therapist/Acupuncturer (Current Employee) - Toronto, ON - 14 June 2018

good for building experience as new grad, lots of flexibility, comfortable work environment. not many benefits, staff is great, easy going workplace culture

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Official response from pt Health

3 December 2018

Thanks for your review! We're always looking for a way to improve our benefits and will consider your feedback.

Family environment

Patient coordinator (Current Employee) - Halifax, NS - 3 January 2018

Ok company to work for. The clinic environment is fun and family based. Clients are nice and grateful for providers and other staffs hard work. Company lacks growth and incentives for most positions, unless a Physiotherapist.

Pros

Meeting lots of interesting people

Cons

Disorganized

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Official response from pt Health

3 December 2018

Hi, Thanks for your feedback. We've been working at ensuring all positions have growth and incentives to reward people for their hard work. If you’d like to discuss further, we’d be happy to speak with you 905-523-5777.

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Great place to work - benefits, competitive pay, good hours

Physiotherapist (Current Employee) - Hamilton, ON - 20 November 2017

I have worked for pt Health as a volunteer, physiotherapy assistant and physiotherapist. I have seen some great changes over the last couple of years. They have made a consistent effort to upgrade their clinics, offer higher pay and engage their employees. There are benefits to full time employees, bonus opportunites at most positions and perks/discounts. I have been fortunate enough to move around the province and work at 3 different locations. Each location is different in how the clinic runs and operates. The staff at each clinic makes it. I love going to work everyday and have referred a number of friends to the company.

Pros

Paid lunches, good workplace culture, company perks, benefits, opportunity for bonus and advancement

Cons

Busy work environment

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Official response from pt Health

3 December 2018

Thanks for your comment! We are always striving to improve our clinics and engage with our employees for a positive experience.

Great company with lots of opportunity for growth!

Physiotherapist (Current Employee) - Toronto - 8 November 2017

I had the opportunity to work in multiple clinics across the GTA and every team I worked for was very welcoming! The environment is very positive and vibrant. A very diverse team in some clinics which only adds to the patient care and experience

Pros

benefits, continuing education, mentorship, network, flexible hours

Cons

benefit plan could be more extensive but it is good to have benefits regardless

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Official response from pt Health

3 December 2018

Thank you for your review! We are always working on improving benefits and creating a positive environment for our teams.

Not a long term job

Head Office (Current Employee) - Hamilton, ON - 26 October 2017

They really just dont care about their employees. Never any raises and the pay for the amount of work you do is not fair. Definitely below average for the type of job. No incentives. No acknowledgment for a job well done. You have people making major changes and decisions that know nothing about the job. They never take input from the people that actually do the job. You have clinic managers that are physiotherapists first and therefore 90% of them know nothing about managing the clinic. The structure of the company makes no sense, you have people managing people they never met and the people that manage are not actually responsible for the hiring, firing, disciplinging, rewarding, reviews etc of the people they manage. Makes NO SENSE. You can be a super loyal, deficated and hardworking employee and they make you feel worthless like you dont matter at all. Your just a number, they will do whatever they want with you and if you show any kind of dislike for it they will push you out. Ive seen it time and time again.

Pros

Paid lunch, some employee discounts

Cons

Underpaid, no growth, underappretiated

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Great community

Registered Massage Therapist (Current Employee) - Halifax, NS - 3 October 2017

Great company to work for; very support management and staff with incredible health benefits. Some mid-level company disorganization, not knowing whom to contact, can be a little confusing. Hours can be a little hectic for a young family, but overall, a GREAT company to work for.

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Good to Start out your Massage Career

Registered Massage Therapist (Current Employee) - Haldimand County, ON - 12 June 2017

Perfect company to start out in your massage career. You get steady referrals from the physiotherapist(s) you work with. I love working in a team environment and the team that I work with is great. The company however needs improvement. Depending on your clinic manager, you are just thrown into the job and have to learn as you go how the clinic runs or when you have to deal with the company (compensation reports, vacation, etc.). And it definitely depends on the individual clinic you are working for. Difficult sometimes to deal with the call centre. If you have a problem they do not respond well to it. You will get a lot of WSIB and MVA patients which you still only get a percentage from that.

Pros

Benefits, great atmosphere, vacation pay (10 days), set your own hours, compensation for CEUs

Cons

Low split (54%) and can't increase it unless you want to be a contractor (60%), Sometimes Franchise feeling

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Short-term OK, Long-term Stay Away!

Patient Care Representative (Former Employee) - Hamilton, ON - 9 January 2017

The co-workers are (usually) great. The patients are (usually) great. Past that, the job paid better than most, but had unreasonably high expectations oftentimes, and really didn't come through for their employees when necessary. Many broken promises for future advancement. Consistent deflection on renumeration and raises for "exceptional work" while the directors get perks and bonuses that really aren't merited. Within the same position, expect to do the job of 10 other people. The company will constantly strive to put more on your plate until you can't stack any higher, and then they'll tuck things under your arms as they change your role again. The company is unwilling to invest money in itself to improve, and just expects employees to pick up extra duties to fill those gaps. Some of the staff are amazing, but the company culture is like a popularity contest. The CEO simply cherry-picks her favourites, promoting and siding with them while any imagined slight is held against you. Proven loyalty to the company is not valued as the hardest workers get their souls sucked directly from them while being pushed to work harder without compensation, acknowledgement or appreciation. Head office positions will be rife with petty conflict and office politics, while clinics receive no support and get neglected. That being said, there are some good times to be had if you love frustrating management, and don't have any future aspirations.

Pros

PCC pay is decent to start, Some amazing co-workers, There's a food truck that comes by occasionally

Cons

Raises don't exist, Constantly changing job responsibilities, Disconnect between management and everyone else, The food truck meals can be pretty heavy

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Great atmosphere

Patient Coordinator (Current Employee) - Burlington, ON - 5 December 2016

Work environment and peers are wonderful, but compensation is lacking. Very self sufficient job which i love.You have the opportunity to work longer shifts to get your 40 hours in 4 days, so you have more time at home.

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Office admin

Office Administrator (Former Employee) - Hamilton - 21 November 2016

Tight deadlines, long hours, stressful days but they balance out with the awesome clinic team you work along side. Great to be part of the patience experience by taking on back end paperwork to elevate some of the patients concerns when in an accident. Its is a humbling experience to be part of the patients success.

Pros

Being an active part of the team

Cons

Patients forget that we're only here to help not your emotional punching bag

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Productive and fun work place.

Patient Coordinator (Current Employee) - Sherwood Park, AB - 15 November 2016

Lovely work environment. Great coworkers. Best part about the job is the clients and watching them improve. I have gained so much knowledge and pride myself at becoming quite the problem solver.

Pros

Lovely clients

Cons

Long hours

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Great place to work with excellent opportunites to grow and develop

Physiotherapist (Current Employee) - Nova Scotia - 23 August 2016

Have been working for this company since I graduated! Have had a wonderful experience both professionally and personally. Great environment to work in with caring and compassionate tea members/managers. Have been recommending that my friends and family work with pt Health for years!!

Pros

Work Environment

Cons

Extended opportunities for growth

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Great place for professional development

Digital Marketing Specialist (Current Employee) - Hamilton, ON - 12 July 2016

pt Health provides a lot of ways for you to advance in your position, including continuing education allowances. The best part of this job is the people. Everyone is really great and supportive.