pt Health Pay & benefits reviews

I have worked for the company for over five years. I have seen a lot of staff come and go because they are unable to adapt to change. The pay is not good but the other benefits are much better in my opinion. Staff respects one another and understands each other. Unfortunately the PCS do not all pull their own weight and rely on one PC to do all of the work. if everyone would apply themselves accordingly the clinics would run much smoother

Pros

Great coworkers

Cons

Bad pay and lots of stress

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Great team, terrible pay

Registered Massage Therapist (Former Employee) - London, ON - 2 October 2023

Worked here for a short time and left because of pay. The people I worked with were awesome but the pay wasn’t great. I would be available for 8 hours a day and barely fill, even though I had a fair split the pay MVAs or WSIB pays was less than half of a client paying with their health benefits.

Pros

Team great, lots of treats

Cons

Pay sucked

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Insights into pt Health

Based on 6 survey responses

What people like

Feeling of personal appreciation
Ability to learn new things
Ability to meet personal goals

Areas for improvement

Support from manager
Sense of belonging
Fair pay for job

Job & work balance

Care Coordinator Manager (Current Employee) - Berwick, NS - 29 October 2022

Great place to work with wonderful coworkers and an administration support system. There is a company share program newly established. Only con I feel at this time, is that the health/vacation benefits could be better suited considering it’s a large well knows company providing many aspects of health care.

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Great culture and amazing team

HR (Current Employee) - Burlington, ON - 20 July 2021

Typically there are many activities on the go and a very fast paced and fun culture. We work hard and play hard to make sure our patients and staff have the best experience. I really enjoy the perks and added benefits. We recently received Sobey's gift cards and have seen increased communications and recognition for our efforts.

Pros

Gift cards, vacation, flex benefits plan

Cons

Many projects and initiatives

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Underpaid

Massage Therapist (Former Employee) - Midland, ON - 14 May 2021

Worst place to work, wage is not competitive, no room to advancement, pay periods change all the time, they forget to pay you or say they paid you too much then take it off your next pay leaving you with nothing to live on, with a confusing explanation. Communication is slow, when asking questions and awaiting a response. Pay spreadsheet is mass confusion! No cancelation policy, so if a client either cancels late or no shows, you do not get compensation for it, and it happens often!The only good thing was make your own hours, laundry facilities on site, and some of the current employees are approachable.

Pros

Laundry facilities

Cons

Pay

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It has changed so much over the years

Office Manager (Former Employee) - Hamilton, ON - 8 February 2020

When initially founded it was a great, fun and encouraging work environment. Over the years the drive became more about numbers and bringing in patients, than actually treating them.

Pros

Advancement opportunities are common

Cons

Salary, management, work environment

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Official response from pt Health

11 February 2020

We take feedback from our teams seriously. The negative view is unfortunate, in reality, our priority is always treating our people and patients well. As a healthcare organization, we make it a priority to care for our patients. We are proud of the rating that our patients have given us (averaging over 94% weekly) but are always looking for ways to improve. We have a lot of great healthcare practitioners working with us and we are very proud of the care they deliver. If you’d like to discuss further, we’d be happy to speak with you 905-523-5777.

Great summer work for Student

Physiotherapy Assistant (Current Employee) - Sherwood Park, AB - 8 June 2019

Best summer job a student can ask for. Worked there all 5 summers of my undergrad and was very happy with my time there. Job paid well, had good hours and management was very good.

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Good part time job

Patient Care Representative (Current Employee) - Hamilton, ON - 23 May 2019

This company has flexible working hours, great team environment and management that does not favorize any employee. Everyone is very nice to one another and moral is good.

Pros

free lunches

Cons

pay is low

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Environnement de travail agréable

Accounting Assistant (Former Employee) - Montréal, QC - 10 January 2019

Started accounting career here, it was a good base.

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Great Place to work, especially for new grads with lots of mentorship and continuing education funds available

Physiotherapist (Current Employee) - Burlington, ON - 5 September 2018

pt Health is a great company to be apart of. They value team work, communication, constructive feedback and aim to provide the highest quality of care to all patients. pt Health is a company that wants to help their employees grow and self improve. This is especially important for new grads as their is always mentorship opportunities and continuing education funds available.

Pros

benefits, continuing education funds

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Official response from pt Health

3 December 2018

We are a Certified Great Place to Work now and we are proud of our teams for helping us to achieve this certification. We absolutely value team work and communications from all levels of the company. Thank you!

Gives you the bare minimum

Employee (Former Employee) - Hamilton, ON - 21 July 2018

Once you walk in at head office you will see how cheap this place is. This company will give you the bare minimum from vacation time (2weeks) to benefits to statutory holidays (Civic is not a holiday) to lunch breaks to work stations. Management talks about how it is a great place to work with a great culture yet they give their employees the bare minimum and have high expectations. Management is more concerned about profit than employee satisfaction. A lot of people send emails and do work outside of their regular working hours. They are also very inefficient with their time and management. There is a high turnover rate and with good reason. Management needs to up the benefits of working here otherwise they will continue to lose great talent.

Pros

Nice people

Cons

Bare minimum given to you

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Official response from pt Health

3 August 2018

We take feedback from our teams seriously. The negative view is unfortunate, in reality our priority is always treating our people and patient’s well. As a healthcare organization, we make it a priority to help patients in pain as soon as possible which is why we are open evenings, holidays and weekends. We have a lot of great healthcare practitioners working with us and we are very proud of the care they deliver. If you’d like to discuss further, we’d be happy to speak with you 905-523-5777.

good company

Registered Massage Therapist/Acupuncturer (Current Employee) - Toronto, ON - 14 June 2018

good for building experience as new grad, lots of flexibility, comfortable work environment. not many benefits, staff is great, easy going workplace culture

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Official response from pt Health

3 December 2018

Thanks for your review! We're always looking for a way to improve our benefits and will consider your feedback.

They cheap out on their employees health insurance

an employee (Current Employee) - in canada - 28 May 2018

I am not really impressed with PT health! Being a physiotherapy company and offering services including massage therapy ..they took AWAY paramedical services (massage therapy and osteopath i care the most about) from their sunlife health insurance! not only that, the health insurance price have increased!!! greed, greed and once again greed. Please PT HEALTH gimmie a break. It is a SHAME!

Pros

it is a job and u make a salary

Cons

horrible health insurance, overpriced

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Official response from pt Health

13 June 2018

Thanks for expressing your concern over the changes to our benefits package. We know not every employee will like the plan but we're hoping you are able to take advantage of some of the new benefits. We haven't removed the paramedical services. It may be a good idea for you to get in touch with the HR dept. They can explain everything that is included so you're fully aware of what you are entitled to.

Great place to work - benefits, competitive pay, good hours

Physiotherapist (Current Employee) - Hamilton, ON - 20 November 2017

I have worked for pt Health as a volunteer, physiotherapy assistant and physiotherapist. I have seen some great changes over the last couple of years. They have made a consistent effort to upgrade their clinics, offer higher pay and engage their employees. There are benefits to full time employees, bonus opportunites at most positions and perks/discounts. I have been fortunate enough to move around the province and work at 3 different locations. Each location is different in how the clinic runs and operates. The staff at each clinic makes it. I love going to work everyday and have referred a number of friends to the company.

Pros

Paid lunches, good workplace culture, company perks, benefits, opportunity for bonus and advancement

Cons

Busy work environment

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Official response from pt Health

3 December 2018

Thanks for your comment! We are always striving to improve our clinics and engage with our employees for a positive experience.

Great company with lots of opportunity for growth!

Physiotherapist (Current Employee) - Toronto - 8 November 2017

I had the opportunity to work in multiple clinics across the GTA and every team I worked for was very welcoming! The environment is very positive and vibrant. A very diverse team in some clinics which only adds to the patient care and experience

Pros

benefits, continuing education, mentorship, network, flexible hours

Cons

benefit plan could be more extensive but it is good to have benefits regardless

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Official response from pt Health

3 December 2018

Thank you for your review! We are always working on improving benefits and creating a positive environment for our teams.

Not a long term job

Head Office (Current Employee) - Hamilton, ON - 26 October 2017

They really just dont care about their employees. Never any raises and the pay for the amount of work you do is not fair. Definitely below average for the type of job. No incentives. No acknowledgment for a job well done. You have people making major changes and decisions that know nothing about the job. They never take input from the people that actually do the job. You have clinic managers that are physiotherapists first and therefore 90% of them know nothing about managing the clinic. The structure of the company makes no sense, you have people managing people they never met and the people that manage are not actually responsible for the hiring, firing, disciplinging, rewarding, reviews etc of the people they manage. Makes NO SENSE. You can be a super loyal, deficated and hardworking employee and they make you feel worthless like you dont matter at all. Your just a number, they will do whatever they want with you and if you show any kind of dislike for it they will push you out. Ive seen it time and time again.

Pros

Paid lunch, some employee discounts

Cons

Underpaid, no growth, underappretiated

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Great community

Registered Massage Therapist (Current Employee) - Halifax, NS - 3 October 2017

Great company to work for; very support management and staff with incredible health benefits. Some mid-level company disorganization, not knowing whom to contact, can be a little confusing. Hours can be a little hectic for a young family, but overall, a GREAT company to work for.

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Fun loving place to work as we meet various patients and feels great to help them.

Patient Care Coordinator (Former Employee) - Surrey, BC - 16 August 2017

Its was great working with this company for 5 years. Unfortunately the structural changes made to close down various clinics . Staff was very professional. Closely worked with various physiotherapist , Hand therapist, massage therapist and occupational therapist and gained knowledge about physical health,active rehabilitation etc. Also got familiar with the MSP system , ICBC , WCB benefits .

Pros

Good benefits

Cons

Short of Staff

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Great place to work and learn

Physiotherapist (Current Employee) - Hamilton, ON - 27 June 2017

I have worked with the company as a volunteer, physiotherapy assistant and physiotherapist. I have had nothing but positive experiences. pt Health has built a supportive network to help you along the way. They offer competitive pay, discounts on home/car insurance, cell phone, Mark's and health care benefits. There are options for group RRSP and you are paid hourly/salary so you always know your income. They also encourage you to take additional course by offering education allowances each year. Another perk is you get to work with an interdisciplinary team and they have opportunities across the country.

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Patient Coordinator

Patient Coo (Current Employee) - Alberta - 15 June 2017

Poor pay for an immense workload. No room for advancement after promises from management. Received one raise after over 2 years of employment and unfortunately in Alberta there is a very scarce workforce so almost forced to stay in a position with little pay. Patient Coordinators are hired right out of school with little to no office experience and totally incompetent. Patients are great and majority of coworkers are great but be prepared to be stabbed in the back and cut down at every opportunity. Try to stand up for yourself and be made to feel like you are a 'tattle tale'. Definitely high school all over again and one of the worse places I have worked for in over 20 years.

Pros

Great patients and CTM is very nice and able to talk to but has no pull

Cons

Poor hiring choices

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Good to Start out your Massage Career

Registered Massage Therapist (Current Employee) - Haldimand County, ON - 12 June 2017

Perfect company to start out in your massage career. You get steady referrals from the physiotherapist(s) you work with. I love working in a team environment and the team that I work with is great. The company however needs improvement. Depending on your clinic manager, you are just thrown into the job and have to learn as you go how the clinic runs or when you have to deal with the company (compensation reports, vacation, etc.). And it definitely depends on the individual clinic you are working for. Difficult sometimes to deal with the call centre. If you have a problem they do not respond well to it. You will get a lot of WSIB and MVA patients which you still only get a percentage from that.