pt Health Management reviews

The positives far outweigh the negatives. We have great management and I have had multiple advancements within my short time here, all encouraged by our management team. The people and the culture are great and it is a gratifying job that I sincerely recommend to those with a passion of helping others.

Pros

Management, Culture, Environment

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A Horribly toxic place to work & Bad mangement

Customer Care Coordinator (Former Employee) - Trafalgar, ON - 7 November 2023

I think I am over Qualified to work here but I loved working with the coworkers, patients, and atmosphere/environment, except my direct manager who was without any work ethics and moods management gossips about employees to employees. Tonnes of office politics, made for a very negative work environment.

Cons

Attitude

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Insights into pt Health

Based on 6 survey responses

What people like

Feeling of personal appreciation
Ability to learn new things
Ability to meet personal goals

Areas for improvement

Support from manager
Sense of belonging
Fair pay for job

Big company that focuses on revenue over patient care

Physiotherapist (Former Employee) - New Brunswick - 3 July 2022

There is pressure as a Physiotherapist to see 3 clients per hour, even if you have no assistant. If you are not willing to do this it is frowned upon by management.Hours are not flexible - I had approached management as hours were not working for me and was immediately told that because I was a new grad I have to work the hours that nobody else can and that is that. Bottom line is that the company does not care about its employees, they just see dollar signs. No money was put into our clinic, we would have constant feedback from clients stating that it felt like they were in a 80s hospital.I would never have any positive feedback from management when things were going well, but you best believe they made it known when their expectations were not being met.Do yourself a favor and stay away from these large company health care providers.

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Horribly toxic place to work.

Patient coordinator (Former Employee) - Vancouver, BC - 31 January 2022

A Horribly toxic place to work. management gossips about employees to employees. Tonnes of office politics, made for a very negative work environment.

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Not a great place to work

Care Coordinator (Former Employee) - Stratford, ON - 22 April 2020

I would ask for training and it would always be put off saying it was too busy. Bullying Staff preferences Unprofessional management I’ve never had a facility wear me down more that this one did. It was on a daily basis that I would go home upset.

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Official response from pt Health

27 April 2020

Thank you for your feedback. We take employee feedback seriously and are always trying to improve. We ask for feedback continuously through various channels with surveys and manager/team reviews. We hope that people use these channels to convey any concerns or speak to HR directly so that we can address the concerns.We want to ensure all our employees have a positive experience with us. If you wish to speak more about your experience, please feel free to reach out to HR. Thank you and stay safe

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Great Work Environment

Quality and Operations Support (Current Employee) - Burlington, ON - 25 March 2020

The new head office in Burlington is gorgeous and conveniently located. Staff are friendly. There is an emphasis on developing relationships between departments and great corporate culture.

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It has changed so much over the years

Office Manager (Former Employee) - Hamilton, ON - 8 February 2020

When initially founded it was a great, fun and encouraging work environment. Over the years the drive became more about numbers and bringing in patients, than actually treating them.

Pros

Advancement opportunities are common

Cons

Salary, management, work environment

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Official response from pt Health

11 February 2020

We take feedback from our teams seriously. The negative view is unfortunate, in reality, our priority is always treating our people and patients well. As a healthcare organization, we make it a priority to care for our patients. We are proud of the rating that our patients have given us (averaging over 94% weekly) but are always looking for ways to improve. We have a lot of great healthcare practitioners working with us and we are very proud of the care they deliver. If you’d like to discuss further, we’d be happy to speak with you 905-523-5777.

Great culture and support from management

Head Office (Current Employee) - Burlington, ON - 7 September 2019

pt Health is caring and welcoming to all employees. Management really supports development and continuous learning. A great team vibe and beautiful workplace makes it a pleasure to come to work. We are striving to do our best for our patients and each other!

Pros

Team and culture

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Micro managed

Patient Care Coordinator ( contract position ) (Former Employee) - Dartmouth, NS - 8 July 2019

Manager not very understanding of issues office manager belittling and picked favourites, very clicks environment to work in. Break after only 1 hour then non on a 8 hour shift

Cons

Only 1 break in 8 hours

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Dont fall for the positive reviews

Full time employee (Former Employee) - Hamilton, ON - 5 July 2019

I would never ever recommend anyone working here unless you like being underappreciated, overwhelmed and underpaid. Good luck trying to change the morale since no one bothers to listen to the concerns of anyone below them until its too late.

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Great summer work for Student

Physiotherapy Assistant (Current Employee) - Sherwood Park, AB - 8 June 2019

Best summer job a student can ask for. Worked there all 5 summers of my undergrad and was very happy with my time there. Job paid well, had good hours and management was very good.

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Good part time job

Patient Care Representative (Current Employee) - Hamilton, ON - 23 May 2019

This company has flexible working hours, great team environment and management that does not favorize any employee. Everyone is very nice to one another and moral is good.

Pros

free lunches

Cons

pay is low

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1 star

Sales Manager (Former Employee) - Ontario - 11 April 2019

1 star

Billing Representative (Former Employee) - Hamilton, ON - 8 April 2019

see below

Kinesiology Professional/ Registered Kinesiologist (Former Employee) - Hamilton, ON - 12 March 2019

-needed management to be present at the last clinic I was working at -workplace culture affected by absence of management -incentives for achieving business success changed or not consistant

Pros

no weekend shifts

Cons

sometimes long hours leading to burnout

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Official response from pt Health

19 March 2019

Hello,Thank you for your feedback. We take employee feedback seriously and are always trying to improve!Recently we have had a shift in our structure for management which would allow for managers to be in the clinics more often! It's important for all our clinics to have access to their management team. We want to ensure all our employees have a positive experience with us. If you wish to speak more about your experience, please feel free to reach out to HR!

Great team environment and culture

Administrator (Current Employee) - Ontario - 17 December 2018

pt Health is a great place to work. They are open and welcome to feedback from their employees. They present on their action plans based on feedback which is helpful for the employees to know they are being heard. pt Health knows how to have fun. They have fun challenges monthly for everyone with prizes and incentives. They do a lot to connect with all the staff. You can tell that patient care is very important to them, which provides a very caring environment for all the staff. They provide learning opportunities and allowance. There is great leadership in the senior management. I personally have enjoyed my time at pt Health, I feel there is a lot of great people working here that care for the employees. It is a great team environment and they are always looking for ways to make things even better.

Pros

great environment, team work, culture

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Gives you the bare minimum

Employee (Former Employee) - Hamilton, ON - 21 July 2018

Once you walk in at head office you will see how cheap this place is. This company will give you the bare minimum from vacation time (2weeks) to benefits to statutory holidays (Civic is not a holiday) to lunch breaks to work stations. Management talks about how it is a great place to work with a great culture yet they give their employees the bare minimum and have high expectations. Management is more concerned about profit than employee satisfaction. A lot of people send emails and do work outside of their regular working hours. They are also very inefficient with their time and management. There is a high turnover rate and with good reason. Management needs to up the benefits of working here otherwise they will continue to lose great talent.

Pros

Nice people

Cons

Bare minimum given to you

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Official response from pt Health

3 August 2018

We take feedback from our teams seriously. The negative view is unfortunate, in reality our priority is always treating our people and patient’s well. As a healthcare organization, we make it a priority to help patients in pain as soon as possible which is why we are open evenings, holidays and weekends. We have a lot of great healthcare practitioners working with us and we are very proud of the care they deliver. If you’d like to discuss further, we’d be happy to speak with you 905-523-5777.

My clinic was bought out and driven into the ground leaving me without a job.

Kinesiologist (Former Employee) - Riverview, NB - 4 July 2018

I dont have anything positive to say. The company was only concerned with treating as many patients as possible in a day, poor ethics in my book. Would not recomend working for this company.

Pros

Not applicable

Cons

Low moral among staff due to constant sales pressure.

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Official response from pt Health

3 December 2018

Hi, I'm sorry you left with a poor impression of pt Health and we'd like to address your concerns. If you’d like to discuss further, we’d be happy to speak with you 905-523-5777.

Company aiming to be the best in healthcare

Physiotherapist (Current Employee) - Hagersville, ON - 8 November 2017

pt Health is focused on improving patient outcomes and that message is felt from management and practitioners alike. As a physiotherapist I feel very supported and empowered to deliver high quality of care knowing all the booking and billing is taken care of and I dont have to worry about it. I enjoy being able to use other practitioners in the company as resources and mentors which has helped my transition as a new grad.

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Official response from pt Health

3 December 2018

Thank you for your comment. Our goal is always to provide excellent patient care and empower our teams to support their return to health.

Not a long term job

Head Office (Current Employee) - Hamilton, ON - 26 October 2017

They really just dont care about their employees. Never any raises and the pay for the amount of work you do is not fair. Definitely below average for the type of job. No incentives. No acknowledgment for a job well done. You have people making major changes and decisions that know nothing about the job. They never take input from the people that actually do the job. You have clinic managers that are physiotherapists first and therefore 90% of them know nothing about managing the clinic. The structure of the company makes no sense, you have people managing people they never met and the people that manage are not actually responsible for the hiring, firing, disciplinging, rewarding, reviews etc of the people they manage. Makes NO SENSE. You can be a super loyal, deficated and hardworking employee and they make you feel worthless like you dont matter at all. Your just a number, they will do whatever they want with you and if you show any kind of dislike for it they will push you out. Ive seen it time and time again.

Pros

Paid lunch, some employee discounts

Cons

Underpaid, no growth, underappretiated

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Great community

Registered Massage Therapist (Current Employee) - Halifax, NS - 3 October 2017

Great company to work for; very support management and staff with incredible health benefits. Some mid-level company disorganization, not knowing whom to contact, can be a little confusing. Hours can be a little hectic for a young family, but overall, a GREAT company to work for.

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