pt Health Job security & advancement reviews

The positives far outweigh the negatives. We have great management and I have had multiple advancements within my short time here, all encouraged by our management team. The people and the culture are great and it is a gratifying job that I sincerely recommend to those with a passion of helping others.

Pros

Management, Culture, Environment

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Unsatisfying.

Physiotherapy Assistant (Former Employee) - Midland, ON - 25 November 2023

What is the best part of working at the company?Meeting new clients and helping with their recovery process. What is the most stressful part about working at the company?The caseload can be quite heavy. What is the work environment and culture like at the company? Unwelcoming, clique like, finance based as opposed to patient focused. What is a typical day like for you at the company?Good, depending on patient load.

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Underpaid

Massage Therapist (Former Employee) - Midland, ON - 14 May 2021

Worst place to work, wage is not competitive, no room to advancement, pay periods change all the time, they forget to pay you or say they paid you too much then take it off your next pay leaving you with nothing to live on, with a confusing explanation. Communication is slow, when asking questions and awaiting a response. Pay spreadsheet is mass confusion! No cancelation policy, so if a client either cancels late or no shows, you do not get compensation for it, and it happens often!The only good thing was make your own hours, laundry facilities on site, and some of the current employees are approachable.

Pros

Laundry facilities

Cons

Pay

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Great place to work

Physiotherapist (Current Employee) - Toronto, ON - 3 March 2020

- Lots of opportunities to develop your skills and position. - Supportive policies for employee - Friendly environment/ nice staff - Flexible hours - The company cares about feedback to improve clients and staff satisfaction.

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It has changed so much over the years

Office Manager (Former Employee) - Hamilton, ON - 8 February 2020

When initially founded it was a great, fun and encouraging work environment. Over the years the drive became more about numbers and bringing in patients, than actually treating them.

Pros

Advancement opportunities are common

Cons

Salary, management, work environment

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Official response from pt Health

11 February 2020

We take feedback from our teams seriously. The negative view is unfortunate, in reality, our priority is always treating our people and patients well. As a healthcare organization, we make it a priority to care for our patients. We are proud of the rating that our patients have given us (averaging over 94% weekly) but are always looking for ways to improve. We have a lot of great healthcare practitioners working with us and we are very proud of the care they deliver. If you’d like to discuss further, we’d be happy to speak with you 905-523-5777.

Insights into pt Health

Based on 6 survey responses

What people like

Feeling of personal appreciation
Ability to learn new things
Ability to meet personal goals

Areas for improvement

Support from manager
Sense of belonging
Fair pay for job

workplace culture

TEAM LEAD OFFICE CO-ORDINATOR (Former Employee) - Brantford, ON - 10 April 2019

great place to work, perfect work life balance. Would recommend any one to apply and seek employment here. Felt like a family, exciting job advancement opportunities

Pros

Culture

Cons

Restructuring

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Environnement de travail agréable

Accounting Assistant (Former Employee) - Montréal, QC - 10 January 2019

Started accounting career here, it was a good base.

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Great Place to work, especially for new grads with lots of mentorship and continuing education funds available

Physiotherapist (Current Employee) - Burlington, ON - 5 September 2018

pt Health is a great company to be apart of. They value team work, communication, constructive feedback and aim to provide the highest quality of care to all patients. pt Health is a company that wants to help their employees grow and self improve. This is especially important for new grads as their is always mentorship opportunities and continuing education funds available.

Pros

benefits, continuing education funds

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Official response from pt Health

3 December 2018

We are a Certified Great Place to Work now and we are proud of our teams for helping us to achieve this certification. We absolutely value team work and communications from all levels of the company. Thank you!

Fast paced atmosphere that keeps you busy and makes the workday fly by

Administrative Team Leader (Current Employee) - BC - 27 August 2018

Working for this company for the last (almost) 10 years, I love how flexible they can be to accommodate their valued employees. I also have had the opportunity for growth from the position I started in. I have had the privilege of working out of various clinics, and can happily say we have a fantastic team of providers and admin support staff, not only at one clinic, but company-wide! Each therapist and Patient Coordinator works so hard to get the best possible outcome for their patients, and I really value the relationships I have built with my co-workers, who feel more like family.

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Official response from pt Health

3 December 2018

Thank you for your comment. We appreciate your loyalty and feedback!

good company

Registered Massage Therapist/Acupuncturer (Current Employee) - Toronto, ON - 14 June 2018

good for building experience as new grad, lots of flexibility, comfortable work environment. not many benefits, staff is great, easy going workplace culture

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Official response from pt Health

3 December 2018

Thanks for your review! We're always looking for a way to improve our benefits and will consider your feedback.

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Family environment

Patient coordinator (Current Employee) - Halifax, NS - 3 January 2018

Ok company to work for. The clinic environment is fun and family based. Clients are nice and grateful for providers and other staffs hard work. Company lacks growth and incentives for most positions, unless a Physiotherapist.

Pros

Meeting lots of interesting people

Cons

Disorganized

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Official response from pt Health

3 December 2018

Hi, Thanks for your feedback. We've been working at ensuring all positions have growth and incentives to reward people for their hard work. If you’d like to discuss further, we’d be happy to speak with you 905-523-5777.

Great place to work - benefits, competitive pay, good hours

Physiotherapist (Current Employee) - Hamilton, ON - 20 November 2017

I have worked for pt Health as a volunteer, physiotherapy assistant and physiotherapist. I have seen some great changes over the last couple of years. They have made a consistent effort to upgrade their clinics, offer higher pay and engage their employees. There are benefits to full time employees, bonus opportunites at most positions and perks/discounts. I have been fortunate enough to move around the province and work at 3 different locations. Each location is different in how the clinic runs and operates. The staff at each clinic makes it. I love going to work everyday and have referred a number of friends to the company.

Pros

Paid lunches, good workplace culture, company perks, benefits, opportunity for bonus and advancement

Cons

Busy work environment

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Official response from pt Health

3 December 2018

Thanks for your comment! We are always striving to improve our clinics and engage with our employees for a positive experience.

Great company with lots of opportunity for growth!

Physiotherapist (Current Employee) - Toronto - 8 November 2017

I had the opportunity to work in multiple clinics across the GTA and every team I worked for was very welcoming! The environment is very positive and vibrant. A very diverse team in some clinics which only adds to the patient care and experience

Pros

benefits, continuing education, mentorship, network, flexible hours

Cons

benefit plan could be more extensive but it is good to have benefits regardless

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Official response from pt Health

3 December 2018

Thank you for your review! We are always working on improving benefits and creating a positive environment for our teams.

Not a long term job

Head Office (Current Employee) - Hamilton, ON - 26 October 2017

They really just dont care about their employees. Never any raises and the pay for the amount of work you do is not fair. Definitely below average for the type of job. No incentives. No acknowledgment for a job well done. You have people making major changes and decisions that know nothing about the job. They never take input from the people that actually do the job. You have clinic managers that are physiotherapists first and therefore 90% of them know nothing about managing the clinic. The structure of the company makes no sense, you have people managing people they never met and the people that manage are not actually responsible for the hiring, firing, disciplinging, rewarding, reviews etc of the people they manage. Makes NO SENSE. You can be a super loyal, deficated and hardworking employee and they make you feel worthless like you dont matter at all. Your just a number, they will do whatever they want with you and if you show any kind of dislike for it they will push you out. Ive seen it time and time again.

Pros

Paid lunch, some employee discounts

Cons

Underpaid, no growth, underappretiated

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Great community

Registered Massage Therapist (Current Employee) - Halifax, NS - 3 October 2017

Great company to work for; very support management and staff with incredible health benefits. Some mid-level company disorganization, not knowing whom to contact, can be a little confusing. Hours can be a little hectic for a young family, but overall, a GREAT company to work for.

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Fun loving place to work as we meet various patients and feels great to help them.

Patient Care Coordinator (Former Employee) - Surrey, BC - 16 August 2017

Its was great working with this company for 5 years. Unfortunately the structural changes made to close down various clinics . Staff was very professional. Closely worked with various physiotherapist , Hand therapist, massage therapist and occupational therapist and gained knowledge about physical health,active rehabilitation etc. Also got familiar with the MSP system , ICBC , WCB benefits .

Pros

Good benefits

Cons

Short of Staff

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Patient Coordinator

Patient Coo (Current Employee) - Alberta - 15 June 2017

Poor pay for an immense workload. No room for advancement after promises from management. Received one raise after over 2 years of employment and unfortunately in Alberta there is a very scarce workforce so almost forced to stay in a position with little pay. Patient Coordinators are hired right out of school with little to no office experience and totally incompetent. Patients are great and majority of coworkers are great but be prepared to be stabbed in the back and cut down at every opportunity. Try to stand up for yourself and be made to feel like you are a 'tattle tale'. Definitely high school all over again and one of the worse places I have worked for in over 20 years.

Pros

Great patients and CTM is very nice and able to talk to but has no pull

Cons

Poor hiring choices

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Good to Start out your Massage Career

Registered Massage Therapist (Current Employee) - Haldimand County, ON - 12 June 2017

Perfect company to start out in your massage career. You get steady referrals from the physiotherapist(s) you work with. I love working in a team environment and the team that I work with is great. The company however needs improvement. Depending on your clinic manager, you are just thrown into the job and have to learn as you go how the clinic runs or when you have to deal with the company (compensation reports, vacation, etc.). And it definitely depends on the individual clinic you are working for. Difficult sometimes to deal with the call centre. If you have a problem they do not respond well to it. You will get a lot of WSIB and MVA patients which you still only get a percentage from that.

Pros

Benefits, great atmosphere, vacation pay (10 days), set your own hours, compensation for CEUs

Cons

Low split (54%) and can't increase it unless you want to be a contractor (60%), Sometimes Franchise feeling

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Great workplace with great culture

Physiotherapist (Current Employee) - Burlington, ON - 3 April 2017

Pt Health is a great workplace with great company culture. I have gained valuable experience as a physiotherapist as well as the managerial aspects of day-to-day operations of a physiotherapy clinic. There is an ongoing commitment to continuing education with courses put on throughout the company (i.e. vertigo, TMJ, pelvic floor) as well as a great network of physiotherapists, massage therapists, chiropractors and naturopathic doctors to learn from. The company has been very transparent with quarterly town halls and yearly performance reviews provide great feedback for areas of improvement as well as the years successes.

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Short-term OK, Long-term Stay Away!

Patient Care Representative (Former Employee) - Hamilton, ON - 9 January 2017

The co-workers are (usually) great. The patients are (usually) great. Past that, the job paid better than most, but had unreasonably high expectations oftentimes, and really didn't come through for their employees when necessary. Many broken promises for future advancement. Consistent deflection on renumeration and raises for "exceptional work" while the directors get perks and bonuses that really aren't merited. Within the same position, expect to do the job of 10 other people. The company will constantly strive to put more on your plate until you can't stack any higher, and then they'll tuck things under your arms as they change your role again. The company is unwilling to invest money in itself to improve, and just expects employees to pick up extra duties to fill those gaps. Some of the staff are amazing, but the company culture is like a popularity contest. The CEO simply cherry-picks her favourites, promoting and siding with them while any imagined slight is held against you. Proven loyalty to the company is not valued as the hardest workers get their souls sucked directly from them while being pushed to work harder without compensation, acknowledgement or appreciation. Head office positions will be rife with petty conflict and office politics, while clinics receive no support and get neglected. That being said, there are some good times to be had if you love frustrating management, and don't have any future aspirations.

Pros

PCC pay is decent to start, Some amazing co-workers, There's a food truck that comes by occasionally

Cons

Raises don't exist, Constantly changing job responsibilities, Disconnect between management and everyone else, The food truck meals can be pretty heavy

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Great place to work with excellent opportunites to grow and develop

Physiotherapist (Current Employee) - Nova Scotia - 23 August 2016

Have been working for this company since I graduated! Have had a wonderful experience both professionally and personally. Great environment to work in with caring and compassionate tea members/managers. Have been recommending that my friends and family work with pt Health for years!!