I was first hired as an air specialist which I was very excited about at first. But the constant changes - the way they scored calls, merging all the departments, etc. is what made it more difficult. It felt as if they changed things to not pay you the incentives they offered. Also during the time I was hired I believe they took advantage of not only the employees but their customers as well. They misled many people into thinking they were hired for a specific department just to merge them all. They never even mentioned any of this during the interview. They just implemented everything under the disguise of "thrive in change". Overall the pay was decent but not worth the amount of stress. The good thing I can say is the people are fairly nice and the coaches are very helpful. The pay is great but not to sacrifice your nights, weekends and life.