Ottawa Humane Society
2.8 out of 5 stars.
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Customer Service Representative hourly salaries in Canada at Ottawa Humane Society

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32% Above national average
Salary estimated from 20 employees, users, and past and present job advertisements on Indeed in the past 36 months.Last updated: November 23, 2021
Reviews about Pay & benefits for Customer Service Representative at Ottawa Humane Society
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Excellent pay with a horrible management team
I love working with the animals and I have such awesome co workers, but unfortunately the OHS has a horrible team of managers (with the exception of 1). Very gossipy work environment. I cannot confidently say I even trust my manager when it comes to anything personal. The management team gives massive amounts of work with really unrealistic due dates. The workload is insane so it is hard to focus on any additional projects. The pay is really good considering what vet clinics / pet stores pay their employees. Shifts are long and you are rarely going to leave on time during high peek season (April-early November). Over time is not always approved to you will be "volunteering" hours of your time for the sake of the animals. Compassion fatigue is very much a real thing. If you work here, make sure to actually use the vacation time. Managers can be a bit tough on vacation if you aren't booking off time that is not "convenient" for them.
Pros
Working with animals, good pay
Cons
Management team, stressful
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Absolutely terrible management but the animals are nice
Everybody thinks that working at the Humane Society is basically just receiving puppy/kitten kisses and cuddles. Though we do get to do that (pretty often I must say) there are lots, tons actually, of other aspects to working here. I’m going to breakdown me review into different topics. It’s going to be: Managers/supervisors, staffing, pay, and the overall environment. I’m going to apologize in advance because this is going to be pretty lengthy. Let’s Begin! Staffing: The OHS can be a hectic place that is probably busier on certain days than a New York deli. There has been days where the line-ups are equivalent to a ride at Disney. Unfortunately this is due to the OHS creating management positions that really aren’t necessary and taking away the budget for staffing the employees that actually help the animals. If you don’t mind being overwhelmed some days then this is a good place for you! Hey on the positive note, you’ll always have something to do! Another thing to add to this is if you’re looking for a full-time job, seriously go look somewhere else. Full-time is so rare and hard to get. You’ll most likely be getting 2 or 3 shifts a week. Managers/Supervisors: To me, the biggest Con of working here is the management. While some Managers are nice and greet you with a friendly (most times fake, while trying to remember what my name is) hello, other are just simply cold. They offer no support to their staff and will just be condescending from day one. My particular manager would rarely come out to help the team if we were overwhelmed and would just stay in their office - 
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Pros
The animals, the pay isn`t bad, coworkers are great
Cons
The managers, no room for growth, stressful
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Love the job. Hate the way it's managed.
I love my job at the Ottawa Humane Society and my co-workers, they are very compassionate people. The management however is very unprofessional and does not appreciate the dedicated staff that work there. There are a handful of full-time positions and even less part-time positions. Most staff are on an occasional status scrambling for shifts with no benefits and no hope of advancement. You are very much made to feel replaceable. They make it sound like it's one big happy family but it's very dysfunctional. It takes a strong person to witness abuse of animals on a daily basis but it takes a stronger person to tolerate management's abuse.
Pros
Rewarding work
Cons
Management is unprofessional
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More Ottawa Humane Society Customer Service salaries

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How much does a Customer Service Representative make at Ottawa Humane Society in Canada?

Average Ottawa Humane Society Customer Service Representative hourly pay in Canada is approximately $21.45, which is 32% above the national average.
Salary information comes from 34 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.