Ottawa Humane Society
2.9 out of 5 stars.
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Customer Service Representative hourly salaries in Canada at Ottawa Humane Society

Job Title
Average salary
$22.21 per hour
Above national average
Average $22.21
Low $11.15
High $33.55

Salary estimated from 21 employees, users, and past and present job advertisements on Indeed in the past 12 months. Last updated: July 14, 2022

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Reviews about Pay & benefits for Customer Service Representative at Ottawa Humane Society

Absolutely terrible management but the animals are nice

Everybody thinks that working at the Humane Society is basically just receiving puppy/kitten kisses and cuddles. Though we do get to do that (pretty often I must say) there are lots, tons actually, of other aspects to working here. I’m going to breakdown me review into different topics. It’s going to be: Managers/supervisors, staffing, pay, and the overall environment. I’m going to apologize in advance because this is going to be pretty lengthy. Let’s Begin! Staffing: The OHS can be a hectic place that is probably busier on certain days than a New York deli. There has been days where the line-ups are equivalent to a ride at Disney. Unfortunately this is due to the OHS creating management positions that really aren’t necessary and taking away the budget for staffing the employees that actually help the animals. If you don’t mind being overwhelmed some days then this is a good place for you! Hey on the positive note, you’ll always have something to do! Another thing to add to this is if you’re looking for a full-time job, seriously go look somewhere else. Full-time is so rare and hard to get. You’ll most likely be getting 2 or 3 shifts a week. Managers/Supervisors: To me, the biggest Con of working here is the management. While some Managers are nice and greet you with a friendly (most times fake, while trying to remember what my name is) hello, other are just simply cold. They offer no support to their staff and will just be condescending from day one. My particular manager would rarely come out to help the team if we were overwhelmed and would just stay in their office - 


The animals, the pay isn`t bad, coworkers are great


The managers, no room for growth, stressful
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Love the job. Hate the way it's managed.

I love my job at the Ottawa Humane Society and my co-workers, they are very compassionate people. The management however is very unprofessional and does not appreciate the dedicated staff that work there. There are a handful of full-time positions and even less part-time positions. Most staff are on an occasional status scrambling for shifts with no benefits and no hope of advancement. You are very much made to feel replaceable. They make it sound like it's one big happy family but it's very dysfunctional. It takes a strong person to witness abuse of animals on a daily basis but it takes a stronger person to tolerate management's abuse.


Rewarding work


Management is unprofessional
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hard work, lots to do, rewarding

Depending on your department, there is understaffing issues, which means lots of long hours, lots of overtime. Management can be hard, and expect much. This is not a place for a lazy employee. The coworkers can be fun, and nice. Lots to learn and lots of room to grow. There is great pay and benefits. its faced paced, stressful, hard and rewarding. Watch out for compassion burnout.


free lunches, great pay, benefits, pension


Overtime, Long hours, Hard work, staffing shortages
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See all Ottawa Humane Society Customer Service Representative reviews about Pay & benefits

How much does a Customer Service Representative make at Ottawa Humane Society in Canada?

Average Ottawa Humane Society Customer Service Representative hourly pay in Canada is approximately $22.21, which is 37% above the national average.

Salary information comes from 41 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.