Definitely should not be a top employer in Waterloo or anywhere.
Management created an environment of chaos. Instead of utilizing their leaders they had to help fix the problems OTIP was encountering, they approved bandaid solution, after bandaid solution. Time should have been taken for process improvement much earlier than it was. Instead, the decision was made to very rapidly hire many reps, and then subsequently they had to let them go, or not renew their contracts, even if they were solid employees. This created a very high level of stress and anxiety in the Group Call Centre.
The process for performance management meant that most reps were placed on performance plans only having been in their role for 4 months, however, there is a very large learning curve for the role, especially because of the constantly changing information and processes.
Management was not supportive and was more set on creating reasons for employee failure, instead of helping employees succeed. Many high performing employees were misjudged and let go due to poor leadership.
Support from HR was very lacking!
Benefits coverage decreased, and employee cost to LTD sky rocketed.
On site cafe with inexpensive salad bar, although the price increased.
Poor management decisions, non collaborative work flow, stressed and overworked, under-appreciated employees.