OSL Retail Services Inc Employee Reviews

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Terrible!
Sales Associate (Former Employee) –  Toronto, ON1 July 2018
You are treated like a kid and doing things a normal Company does not do such as group meetings every day to show u are there, pushing to sell post paid phones with contracts, and no training at all you are shoved right in.
Pros
Meeting People and helping them!
Cons
Everything else!
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Poor Management within higher levels
Wireless Manager (Current Employee) –  Calgary, AB29 June 2018
At the store front work can be very engaging and fun. Both the customers and co-workers can create a very positive working environment. Upper lever management is not only stunting on their employees careers, they promote a sales do or die mentality and often don't follow labour laws. I was personally instructed to fire 3 associates all of which were past their probationary period and did not have nearly sufficient enough documentation or coaching to justify termination.
Pros
Discount Program
Cons
Upper level management
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Good company, bad partners
Wireless Manager (Former Employee) –  Calgary, AB26 June 2018
The company itself it great to work for, but the partnership with WalMart is tiresome. The management of OSL tries hard but they are not always organized in rolling out new initiatives.
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Nice work place
Assembly and Sales Representative (Current Employee) –  Regina, SK23 June 2018
I am learning many things. It is a nice working place. Management is very cooperative and helpful. they gave some training before started the work. all staff is very nice and helpful.
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Good but unfair
Sales Associate (Former Employee) –  Stouffville, ON18 June 2018
People who deserve to go up do not go up and incompetency is not penalized. Work environment was good depending on the store you are located at and immediate management was fair.
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Not best company but better for freshers or new comers
Senior Financial Analyst (Current Employee) –  Mississauga, ON9 June 2018
Good culture and great place to work.

Finance team is not so good and team is not motivated as compared to other department

Overall company is good, but not for long term
Pros
Great culture and environment
Cons
Not good to work with Finance Department
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Grunt work at best.
Assembler (Former Employee) –  Barrie, ON31 May 2018
Was hired on for a Samsung contract. Was contacted 2 days prior to it beginning to be asked if I could work a bike program instead due to the Samsung contract being put on hold. Not only was I poorly trained. I was injured by faulty equipment and they seemed to joke more than being concerned. Was told after signing contract I was not only assembling bikes. But all of seasonal equipment and had to do it in double time speed due to prior staff quitting. Work was double, triple.checked. felt like I was being babysat everyday while working. Couldn't even go for a snack or bathroom break without being off the clock.

Shady management. Super shady.
Pros
None.
Cons
Everything.
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job is mediocre not the best
Sales Associate (Current Employee) –  Toronto, ON28 May 2018
not the best job ive had there were a lot of quotas need to be met although the location was not ideal, they expect too much of you when they give nothing in return,
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Great work atmosphere
Sales Associate (Former Employee) –  Woodstock, ON10 May 2018
Loved working with people and being able to answer their questions about cell phones. Was and extremely busy day from start to finish. Worked with great people and sales reps who never minded answering questions about their product.
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Decent
Multi Project Sales Manager (Current Employee) –  Toronto, ON28 April 2018
Fast paced retail environment, overall average place to work. Company growing rapidly, projects in partnership with Walmart Canada and some other companies.
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Decent
Sales Associate (Current Employee) –  Edmonton, AB10 April 2018
Decent place to work. Work isnt to hard or demanding. Pay in the similar industry is ranked in the top paying hourly and probably commission wide. Management is great.
Pros
fun work environment, great people, job perks
Cons
Shift work
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Fantastic company to work for
Store Manager (Current Employee) –  Kitchener, ON10 April 2018
OSL is a great company that cares about its people. Hours can be long during sale seasons but that should be understood considering the retail enviroment. OSL strives to advance our technology used in the stores to improve efficiency so we can focus on bringing in sales instead of operations.
Pros
Not Micro managed, Company cares about management, OSL continues to grow
Cons
Little Advancement
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Warning!
Full Time Sales Associate (Former Employee) –  Ottawa, ON24 March 2018
I wouldn't do this at all if I were you.
You are expected to help Wal-Mart customers with Wal-Mart issues and not allowed to say your a third party. So basically this job means you work for Wal-Mart and deal with the people of Wal-Mart

Managers expect so many sales for a store that most ppl won't buy a cell phone from and when you don't hit sales it's a write up even if your new

They appear to be all about team playing and will say anything to hire you. No advancement. What your hired for is as far as you get.
Pros
None
Cons
Everything
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Not terrible, but also NOT a career path
Associate (Former Employee) –  BC19 March 2018
OSL on a whole is a pretty "ok" company. I have given this review a similar star rating as what I was given, based on MY observations of said company.

As a company, it was OK. My advice to anyone considering this as your next place of employment is to talk to a rep when there's NO manager around. Get a feel for the store you are hoping to get hired at and ask the WALMART staff how friendly the OSL staff are.

Things to also consider:

This isn't a company that will allow for career growth internally. You'll get smoke and mirrors at best. You lso WILL NOT get a raise. Period! If you want more, you have to sell more. Make sure you negotiate the best hourly rate you can ON THE INTERVIEW!! Being told that I had "topped out" was the point where I just gave up. Why strive for something if you knew it won't make one inch of difference?

Summary:

If you like not doing much and want to work inside walmart... it's not bad. Just don't expect more than that. It's a job.
Pros
Hard to get fired. 50% discount on plans.
Cons
Micromanagement of EVERYTHING, Little to no trust or respect for sales associates, Managers reap ALL the rewards and bonuses
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Only good for experience
Wireless Sales Associate (Current Employee) –  Calgary, AB8 March 2018
Targets can be insanely hard to hit, you're stationed in a Walmart which means you're dealing with extremely rude customers on a daily basis. I've never once seen anyone get a raise at my current. A full time position with them except to only see 30hours a week unless it's around Xmas, back to school, boxing day etc. Benefits are awful but cheap, you do get 50 percent off your phone bill which is nice. Most stores only have 3 staff members so good luck getting days off that you want.
Computers are extremely slow with even worse internet speeds.
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Decent Company to work for
Wireless Sales Associate (Former Employee) –  Etobicoke, ON7 March 2018
It’s a nice company to work for in terms of coworkers, managers, District Managers etc. I made good friends with my direct manager and coworkers. Not to mention my District Manager was quite the woman. However, there is drama if you dont get along with your direct manager. Also Walmart employees/managers are not very respectful of OSL presence, which makes it quite hard for employees to co-exist in a workplace. Nevertheless, its a great place to develop sales skills. Also the manager in a store really matters, they are the reflection of the associates and ultimately hold the key to associates happiness.
Pros
work culture, sales incentives, coworkers
Cons
Management, commission, politics
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Good for part time students
Wireless Sales Associate (Former Employee) –  Toronto, ON27 February 2018
It is expected of the employees to make at least 1 sale a day. depending on the day it is achievable. part time workers make just a little more than the minimum wages.
Pros
friendly staff
Cons
standing all day
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Good salary but low commission
Store Manager (Current Employee) –  Calgary, AB1 February 2018
OSL Retail Services is not a bad company to work for. You get paid a good salary but commission is quite low as compared to the wireless industry standards.
Pros
50% off on phone plans
Cons
Continuous standing all day long
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Fun team, poor company
Wireless Sales Associate (Former Employee) –  Cochrane, AB31 January 2018
Worked with a great team! Always helped each other to reach targets. A lot of fun outside of work with my manager and colleague.

Worked in a very quiet location so not always able to take advantage of commission but rate is good if you make a lot of sales. ($15 to activate a phone line for example)

Not good workplace culture. Alot of politics and no encouragement for advancement. Instead of giving internal associates with experience and loyalty to company an opportunity to move up, the district managers would rather hire external candidates with little or no experience.

Hardest part, there wasn't one and the most enjoyable was definitely the team.
Pros
Good Team, Commission can be good
Cons
Poor security, no constant hours, bad middle/upper mangement
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Not Bad....But could be better
Wireless Sales Associate (Former Employee) –  Markham, ON26 January 2018
It's not a bad company if you are under good management. if you have a manger who knows what they are doing and can teach you something, you will make a lot of sales and bank in a ton of cash. But if you have a manger who can't be bothered to train you or other associates, when they send you out to "intercept" while they stay behind and take the walk-in sales for themselves, then it's not that good of a company. Bad as it is if the manger is snaking you out of customers but as an insult to injury if you report this to upper management, no one backs you up. It all deepens on what you want out of the job. Good place to learn about sales, but it needs to improve on management.
Pros
good money
Cons
Mangement
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Overall rating

3.2
Based on 113 reviews
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