Disorganized, condescending, and stressful
Sales Associate (Current Employee) – Chilliwack, BC – 18 December 2018
It was an unfortunate experience as each studio is owned by a different franchisee and this one had no previous ownership, management, or fitness industry experience.
As such, the working conditions were abysmal. Staff members were often spoken to like imbeciles, told they were only allowed to work their given shift and would not be paid for overtime, but pressed into staying late to "help out on their own time".
The work conditions felt more like that of used car lot than a fitness studio. Some staff members found it increasingly difficult to keep working there as they were outright asked to lie to the clients regarding promotions and sign up incentives. Promises were continually withdrawn when it became inconvenient for the owners to follow through on them.
Staff were regularly promised large celebrations, bonuses, and incentives if certain quotas were met, but inconsistently followed through on.
Each time the staff would near a quota, the quota would move up again, making it near impossible for the staff to reach them and therefor the owners didn't have to keep their word.
The most difficult part of the job was the continually changing expectations from the owners and never being able to meet them.
Under new management, I believe the business itself would be successful, but as it stands, I find it difficult to believe they wouldn't keep losing members hand over fist.
Free coffee occasionally, great clientele
High pressure, long unpaid hours, condescension, poor leadership, unfulfilled promises