Optimum Wellness Centres Employee Reviews for Clinical Assistant

This job is VERY stressful to learn, but extremely rewarding and enjoyable. I had no prior clinic experience which did not help. There is a lot to learn and you are expected to learn fast. Optimum offers a lot of support and training and patience to learn. Once you get the hang of it, it’s so fun. I have most always felt support and trust from management. It isn’t terribly difficult to get time off and they offer a benefits plan for fully time employee. It definitely varies from clinic to clinic. The busier clinics are a lot harder as they are fast paced. If you can meet that pace and enjoy quick thinking they’re perfect. The slower clinics are nice too. You get to know the patients well. The only issue that caused problems for me is often the practitioners do not understand how difficult it is to be a clinic assistant. They pay admin fees so often they treat you like a personal assistant, and forget that you manage multiple practitioners at once and have entirely separate job duties of your own. Expectations of you are high, but reasonable. The problem with the busier clinics is that the expectations of you are higher, but the pay is the same. Regardless, I think the pay is fair for the expectations. I feel respected and appreciated by optimum wellness centres and I would recommend working there.

Pros

Supportive staff, good benefits, fair pay

Cons

Higher than normal turnover, difficult to learn

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Do not recommend.

Clinic Assistant (Current Employee) - Calgary, AB - 9 February 2021

If you get a good clinic it’s an okay place to work. Dealing with head office is a nightmare. If I had known what I know now, I would never have started there.

Pros

Patients are amazing. Most practitioners are amazing.

Cons

Company doesn’t back you. Long hours. Not enough training provided.

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Insights into Optimum Wellness Centres

Based on 10 survey responses

What people like

Time and location flexibility
Energizing work tasks
Ability to learn new things

Very professional organization

Clinical Assistant (Former Employee) - Crowfoot, AB - 5 January 2021

Extremely understanding management. They take care of you and cooperate in every way possible so you get a convenient and relaxed work atmosphere. The doctors and other staff are extremely understanding and helpful. Very ethical work environment. Once you are off work, you never receive calls or any other form of disturbance from work. A perfect work- life balance.

Pros

Monthly treats, coupons, Heath benefits, multiple locations for convenience

Cons

None

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Stressful at first

On-Call Clinic Assistant (Former Employee) - All of the Calgary Clinics - 4 June 2020

Initially there was a lot to learn as a clinic assistant which was stressful. However, I slowly got the hang of it and it got better. There was a pretty good amount of support from head office for me.

Pros

Good Co-Workers

Cons

Complicated Job sometimes

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Practitioner or Clinic Assistant - Pass on this Opportunity

Clinic Assistant (Current Employee) - Calgary, AB - 26 February 2019

Working with your immediate team is great because usually your team is very understandable and positive, encouraging and supportive. (This of course depends on which location you are at.) Management, however, is another story. With high turnover, condescending emails and aggressive micromanagement, this money-hungry company does not put patients first and in fact only focuses on trying to fit as many practitioners under one roof, even if there is quite literally no room. Each role in management focuses on busying themselves with tasks that aren't pertinent to the daily runnings of the clinic, but are more so focused on unnecessary busy body tasks to self validate their earnings for their paycheques. Management spends more time online shopping than they do dealing with issues at the clinic level. Poor communication is an understatement and very often changes will be made that directly affect patients, practitioners and the clinics without any notice whatsoever. Management will replace you in your role, because it's easier to hire someone than to take ownership for their faults. Lack of communication is to be expected regularly from all members of management. If proper staff training was given, the margin of error would be much less, however this company believes it is easier to ask for forgiveness than for permission. Don't expect much training, if any, and do expect to get thrown in and know how to properly run a clinic. When you need help, other team-members are the proper source, because not only does management not know what is going on, but they will ignore your calls/texts/emails -

Pros

Part time and full time employees get a health spending account (up to $600/annually for full-time)

Cons

Management, Lack of Communication, Money-Hungry, Poor Staff Treatment

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Rewarding place to work

Clinic Assistant (Current Employee) - Calgary, AB - 19 February 2019

Working for Optimum Wellness Centres has been extremely rewarding. Everyday you feel that you are helping people and making a difference in their lives. Nothing is more rewarding than that! If you're looking for an opportunity to be challenged and grow, this company will change your life.

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Garbage company

Clinic Assistant (Former Employee) - Alberta - 27 January 2019

All they care about it making money. They do not care about their employees whatsoever. I worked in a clinic where I was there 9.5 hours a day and only got paid for 7.5 because the chiropractor takes a 3 hour break in the middle of the day. The head office barely trains you and then you are subsequently berated if you do something wrong. Known for a high turnover in staff as they do not treat their employees well. If your clinic is not busy your hours get cut despite it not being the receptionists fault. They dont care about their employees, do not work here.

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Great Work Environment!

Clinic Assistant (Former Employee) - Calgary, AB - 29 January 2018

Working at Optimum Wellness Centres has been very rewarding!! I have watched patients who have been in extreme pain barley able to walk through the door, walk out finally free of pain. I believe there is great support from the head office, and from other colleagues. I would definitely recommend working here! .

Pros

support, clear direction and expectations

Cons

longer lunch hours

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Busy Chiropractic office where patient care is a premium

Clinic Assistant/Receptionist (Former Employee) - Calgary, AB - 30 May 2017

Excellent Client care and patient progress charting. Very busy clinic and excellent reputation. Excellent work atmosphere. I enjoy meeting new clients and helping them find the right treatment plan for pain management.

Pros

Team building and support

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Overall rating

Based on 32 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance

3.1 out of 5 stars for Salary/Benefits

3.3 out of 5 stars for Job security/advancement

3.2 out of 5 stars for Management

3.3 out of 5 stars for Culture

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Calgary, AB7 reviews

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