Work wellbeing score is 75 out of 100
3.3 out of 5 stars.
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Optimum Wellness Centres Employee Reviews

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3.4Work-life balance
3.1Pay & benefits
3.2Job security & advancement
3.2Management
3.3Culture

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Found 46 reviews matching the searchSee all 49 reviews

Busy, fast paced, management is clicky.

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A typical day can see hundreds of patients. You are expected to run the clinic have time to rebook, run insurance, answer phones, take care of practitioners and maintain a smile on your face at all times. It's not easy. I loved the job but the culture was lacking. Practitioners can be nice but you can't trust anyone. The manager loves to talk to people and will get up from the desk and leave to talk to patients or practitioners or even private phone calls and leave you to do all the work. The manager will also leave on her lunch break and say they have to do banking etc and won't come back for hours. The other CA'S are clicky and will say rude things to you and will give you the work they are supposed to do/help with like cleaning of the clinic and scanning/uploaded to patients files. The owner of the clinic seems to have no say and when there is an issue doesn't seem to care. Says what did the manager say. Seems to hide behind the manager and take no responsibility for his business. Benifit package sucks. Doesn't have much in it and is expensive for what you get. Seems like the cheapest blue cross plan you can get. Pay is OK but is below the standard for a CA position.

Pros

Fast paced, Free chiro

Cons

Benifits, pay, culture and mistrust
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Busy, but very rewarding

I have learned and grown a lot in my two years with Optimum Wellness. I came from a reception background with no medical knowledge and it was absolutely a learning curve at first. The training was very hands on. I was given scenarios and then walked through it on the system. When it came to in clinic learning there was a day or two of watching and soaking in the atmosphere and then it is very hands on going forward. I'm very much a visual learner and it was a great learning environment for myself. The clinic manager and other CA, as well as head office were all very supportive and were always there if I had any questions or needed to be walked through anything on the system. It is very busy, but it's also very rewarding. We have many patients come through the doors and they are in so much pain, and to see them leave with some relief or come back for their follow up and hear how much it helped is always very rewarding. I was also well prepared in the interview process and informed that it is a very busy and fast paced position. A lot of multitasking is needed for the day to day tasks but coming from my past position where I didn't really have much work to do, I much prefer this. Most days are busy, there's always work to be done and the time flies by. In my particular clinic the workplace culture is incredibly positive. Everyone is very respectful and it's a fairly tight knit community. The practitioners are all very communicative and appreciative of their peers. There's lots of internal referencing as well. If someone is seeing a practitioner and they could benefit - 

Pros

Helping people, great team, hands on training, helpful head office/management

Cons

Dealing with rude patients
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Insights into Optimum Wellness Centres

Based on 17 survey responses
What people like
  • Energizing work tasks
  • Time and location flexibility
  • Ability to learn new things

Great Opportunity

Great place to develop as a chiropractor and achieve the success you want. Lots of mentorship opportunities and success is limited only by your own efforts
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fun and professional work field

since i was hired by optimum wellness i have been getting plenty of support from head office (Chelsea). She really cares about the success of her employees and goes far and beyond to help us as professionals build our clientele and practice. when it comes to the work place itself, all clinics have a very friendly staff who is willing to help and support.
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Great place to work if you put in the work.

Optimum Wellness Centres has given me a great platform to succeed since starting with them. They allow me to treat in the style and pace of my preference while giving me a stable platform of support in the form of accountants, clinical assistants, etc. that are all managed and ran by the head office. This allows me to come in to work and do what I do best, focusing on the treatments side of this as opposed to billing, etc.
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Excellent place to practice

The work-life balance with Optimum is great. There is continued room for professional growth and ample mentorship. The clinics are multidisciplinary which allows you to utilize various services to ensure a patients needs are met. Optimum puts a lot of time and focus into its practitioners to ensure their success.
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Fun, benefits, good wages and great management!

the company has lots to offer! Great pay. Group benefits are awesome. Free chiro treatments. Management helps with time off requests. Lots of team building activities.
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Not good

Terrible contract and consistent mistakes on pay to the benefit of employers. You will not be paid for irrevocables(not disclosed)which make up a large portion of treatments. Poor treatment of staff and lack of respect. Major favoritism for chiropractic. Very poor management. Unfair wages.

Pros

Other staff members

Cons

Compensation. Management. Environment.Treatment of staff
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Does not accommodate

I am absolutely disgusted with my short time at Optimum Wellness. I was told different hours in my interview compared to what was expected. They do not accommodate for daycare schedules. It was a matter of a half hour in a shift that I would’ve needed to leave early to pick up my daughter from daycare. It is crazy to me that it’s 2023 & it isn’t an accommodating place for mothers to go back to work after mat leave. To which they knew all of this from my interview & still hired me.
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poor management

Never clear payments. Every single month There were errors in the statements. No one in the head office take responsibility. It is such a miracle how they keep doing business for this long time.

Pros

easy to join

Cons

never get paid properly
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Jobs at Optimum Wellness Centres

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Fun and Chill Workplace

They really take care of you. It’s a big company but you’ll be taken care of. Management is great with making you comfortable and feel welcome and feel like a family
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Don’t waste your time.

Big company , they do not care about their contractors , or ensuring any work , but they will make you sign a ridiculous contract so they are protected. I was warned before working here by other RMTs who had been burned and now I am one of them! Don’t waste your time here !
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Good place to work

Every location has its own quirks like many companies with multiple locations but overall the staff are supportive and try to help each other out. There are team building activities and room for advancement.
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Great collaborative place to work.

I've worked in a number of places with doctors and physios, as an RMT I always felt second rate, but at Optimum I feel treated with respect. The Chiropractors refer a lot and really helpful to work with.

Pros

A real clinical setting, not a spa. There's no ceiling on how much you can make, just depends on how much you want to work.
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Rewarding, fun and exciting place to work

I joined Optimum about 2 yrs ago as a clinic assistant. At first I found it challenging, but the support and training really helped. The practitioners are respectful and the patients appreciative. Now that I'm a Clinic Manager, I get bonus, which is awesome of course.

Pros

exciting, lots to do, rewarding, fulfilling.

Cons

not much
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Terrible company

huge staff turnover rate, hardly any training. management will made snide comments to you or barely acknowledge you. Stay away from this place it's a joke
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Official response from Optimum Wellness Centres

8 November 2022
We have never had Physiotherapy at our Canyon Meadows location and find it interesting that you say you were an employee at that location. I think you may have made this comment on the wrong company page.

Great support for all practitioners, mentoring available in an integrated model where our patients come first

Great support for all practitioners, mentoring available in an integrated model where our patients come first. You’re able to focus on treating your patients and have the admin side of things looked after. Opportunities for growth and great team to help you achieve your career goals

Pros

Mentoring, growth opportunities
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Really enjoyed my time here

This job is VERY stressful to learn, but extremely rewarding and enjoyable. I had no prior clinic experience which did not help. There is a lot to learn and you are expected to learn fast. Optimum offers a lot of support and training and patience to learn. Once you get the hang of it, it’s so fun. I have most always felt support and trust from management. It isn’t terribly difficult to get time off and they offer a benefits plan for fully time employee. It definitely varies from clinic to clinic. The busier clinics are a lot harder as they are fast paced. If you can meet that pace and enjoy quick thinking they’re perfect. The slower clinics are nice too. You get to know the patients well. The only issue that caused problems for me is often the practitioners do not understand how difficult it is to be a clinic assistant. They pay admin fees so often they treat you like a personal assistant, and forget that you manage multiple practitioners at once and have entirely separate job duties of your own. Expectations of you are high, but reasonable. The problem with the busier clinics is that the expectations of you are higher, but the pay is the same. Regardless, I think the pay is fair for the expectations. I feel respected and appreciated by optimum wellness centres and I would recommend working there.

Pros

Supportive staff, good benefits, fair pay

Cons

Higher than normal turnover, difficult to learn
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Optimum

On top of the 60% therapists are payed. The head office takes a huge chunk out of our salary for admin and appointment fees. I understand that we get bookings through our admin, however if you're a therapist that does not see a lot of patients then it's a huge blow to your income. Head office seems to focus on their more established therapists than their new ones. Meaning, you'll probably sit in your massage room for 8 hours hoping that at least one patient comes in. Weeks with open schedules but head office does not give you the resources, nor book you with patients. Chiropractors and physio with full schedules. it seems like massage therapist have to start from zero. Thanks optimum for advertising the average salary of a massage therapist. Most of your therapist don't even make close to what you advertise. Other than that staff are friendly and encouraging.

Pros

Friendly staff

Cons

Bad pay
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Do not recommend.

If you get a good clinic it’s an okay place to work. Dealing with head office is a nightmare. If I had known what I know now, I would never have started there.

Pros

Patients are amazing. Most practitioners are amazing.

Cons

Company doesn’t back you. Long hours. Not enough training provided.
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Very professional organization

Extremely understanding management. They take care of you and cooperate in every way possible so you get a convenient and relaxed work atmosphere. The doctors and other staff are extremely understanding and helpful. Very ethical work environment. Once you are off work, you never receive calls or any other form of disturbance from work. A perfect work- life balance.

Pros

Monthly treats, coupons, Heath benefits, multiple locations for convenience

Cons

None
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Overall rating

Based on 49 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.3 out of 5 stars for Culture

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