Optima Communications international Inc
Horrible management
Customer Service Representative (Former Employee) – Toronto, ON – 4 July 2018
Do not go to work their. Poor management and they treat employees like trash.
Even if you are despirate for a job, do not go their because you will still regret working their.
Its a marketing job.
Even if you are despirate for a job, do not go their because you will still regret working their.
Its a marketing job.
Pros
None
Cons
Disrespect for employees
nice workplace
Sales (Former Employee) – Whitby, ON – 22 May 2018
nice workplace, but the management wasn't that good. And some people steal there as well, so don't recommend it at all. One day i put my coat in the coat hanger, and i had something in my pocket, and someone stole it.
Horrible job
Outbound Customer Service (Former Employee) – Toronto, ON – 14 March 2018
You’re gonna be on the phones all day, saying the same thing over and over again. Management is horrible, pay sucks and thw work environment is very dirty and gross.
Pros
Paid training
Cons
Everything else
Flexible part-time job
Consumer Specialist (Former Employee) – Toronto, ON – 4 March 2018
Interaction with customers on the phone selling different insurance products. Great training on how to handle calls including objections. Supportive management and mentoring system which allowed for growth. Sometimes challenging meeting quotas.
Pros
great co-workers
Cons
system glitches
Stay away!!!
Sales Representative (Former Employee) – Montréal, QC – 1 March 2018
I worked for Optima in Montreal for 4 months - being a non French speaker in this city - sometimes opportunities are scarce - thats why I opted for Optima - big mistake! Should have stayed in my manual labour position. For non bilinguals the pay is very low - expectations to sell are high and unrealistic as you are selling accidental death insurance to customers who do not want it - There is no room for advancement, mangement not supportive, and colleagues coming in and out like a car wash, thay can even cut your hours without notice if you dont sell?!?! Is that even legal when people have bills to pay?
Unless you absolutely have no other option - I strongly advise to stay away -
Unless you absolutely have no other option - I strongly advise to stay away -
Pros
If you're lucky - you might meet nice people when you are training
Cons
Everything Culture, Pay, Management
Quite and competitive work environment
Customer Service/Salesman (Former Employee) – Whitby, ON – 8 January 2018
Working as a sales representative for Optima Communications gave me the ability to provide quality customer service and achieve specific goals in set time frames.
Pros
Quite Work Environment
Cons
Not much room to move up
Low Value of Their Employees
Customer Service Representative (Former Employee) – Whitby, ON – 13 December 2017
Horrible experience working here. Supervisors were all promoted because they're friends and they failed to follow a workplace accommodation plan against Ministry of Labour standards
Pros
Paycheque
Cons
No appreciation for work, very cliquey
Fair
Team Leader (Former Employee) – Montréal, QC – 18 November 2017
There is a lot to be done, and there needs to be a more positive and friendly healthy environment, in terms of Social Benefits and other Perks to retain the employees.
Pros
Continuous Training
Cons
No social Benefits.
good place to work
phone sales (Former Employee) – Whitby, ON – 3 October 2017
getting to work and getting pumped up to make a sale.
the challenge was always fun at this work place
very positive team players there
very cultured work place which I liked.
the hardest part was keeping positive in a bad phone call or was a customer was rude, you must just be polite and speak in a nice tone and stay calm.
the challenge was always fun at this work place
very positive team players there
very cultured work place which I liked.
the hardest part was keeping positive in a bad phone call or was a customer was rude, you must just be polite and speak in a nice tone and stay calm.
Pros
hour lunch, learning place
Cons
bonus if certain sales were made
Simple Surrounding dales driven
Telemarketer (Former Employee) – Whitby, ON – 7 September 2017
Its a great place to start very flexible hours and keep you active. hardest part of the job is it can be a bit depressing at times depending the day and your work ethic.
Pros
Flexible hours
Cons
ONly get paid for the hours you work.
The Company needs Serious imrpovements
Customer Service Representative (Former Employee) – Whitby, ON – 16 August 2017
This company is a steady pay check,
the staff and management need some serious help with running the company.
but if your a student looking for extra cash. Optima is the place to start
the staff and management need some serious help with running the company.
but if your a student looking for extra cash. Optima is the place to start
C'était une bonne équipe
cgef d'équipe (Former Employee) – Montréal, QC – 9 August 2017
C'était un plaisir de faire parti de cette équipe mais le pire dans tout ca il avait pas d'assurance sociaux pas de journée maladie alors sur ce le salaire pourrait pas couvrir vraiment en cas si vous êtes tombé malade pis l'environnement était parfait et moi j'ai beaucoup apprit et conquérir d'autres connaissance j'était rendu spécialiste en moins d'un an quelques mois
A good experience and training environment
Agent de contact avec la clientèle (assurance vie) (Former Employee) – Montréal, QC – 5 August 2017
Very good management and training. Every day you take inbound calls and try to make as many sales as possible. The working shifts are mostly after lunch time till 9 P.M
A friendly, casual yet professional environment to work in
Customer Contact Agent (Former Employee) – Whitby, ON – 15 June 2017
--A friendly atmosphere to work in
--Supervisors and co-workers are easy to approach for whatever you might need help with
--will make every effort to assist you on improving any areas of the job that might need to be improved.
--Supervisors and co-workers are easy to approach for whatever you might need help with
--will make every effort to assist you on improving any areas of the job that might need to be improved.
Dont do it
Verification Representative (Current Employee) – Whitby, ON – 9 June 2017
Honestly it may seem good in the beginning but as time goes by your hat yourself for being there too long, management doesent know what to do or what it wants. the customers are most of the time rude and it tend to hit you mentally. believe me when i say don't go there stay away its not worth the stress. it give me a headache just thinking about the place
A pit-stop in your career search if you want extra $$
Call Centre Representative (Current Employee) – Whitby, ON – 29 May 2017
Not somewhere you wanna stick around forever but if you listen to your feedback and observe there is a lot to learn. Management is okay, just do what you're required to and you'll be on the safe side.
Pros
guaranteed hours
Cons
schedule flexibility
great incentives, decent management, great coworkers
Telephone Sales Representative (Former Employee) – Whitby, ON – 15 May 2017
It is a sales based telemarketing job so the envirnment is great for the extra initiatives for the sales you are making, but with any telemarketing job the people you are calling can be a little on the angry side. That would have to be the hardest part of the job, you need to have thick skin for sure.
Pros
incentives
Cons
angry customers
Trainers clueless about campaigns or managing/training in general
Sales Representative (Former Employee) – Toronto, ON – 9 May 2017
The job generally sucks. It's low pay, and you get screamed at on the phone. If you can tolerate that, or you are just desperate for work that's understandable. A good manager helps make the job easier which was usually my experience.
However, the turning point for me happened on one particular campaign where the trainers did a horrible job with training. They Could not handle the slightest bit of criticism/or questions with regards to the material they taught (which they did rather poorly). The head trainer expected everyone to sing praises to them and nothing else. Could not handle the slightest bit of questioning, or uncertainty that their trainees had. Accused of negativity if you pointed out the obvious, or asked a question they answered incorrectly.
Watched like a hawk on bathroom breaks. Bathrooms are so disgusting it looks like people wiped their hands on the walls instead washing them and drying them off properly.
Bullying trainers who think it's all about them and cannot handle an ounce of criticism or questions make for a miserable work environment.
However, the turning point for me happened on one particular campaign where the trainers did a horrible job with training. They Could not handle the slightest bit of criticism/or questions with regards to the material they taught (which they did rather poorly). The head trainer expected everyone to sing praises to them and nothing else. Could not handle the slightest bit of questioning, or uncertainty that their trainees had. Accused of negativity if you pointed out the obvious, or asked a question they answered incorrectly.
Watched like a hawk on bathroom breaks. Bathrooms are so disgusting it looks like people wiped their hands on the walls instead washing them and drying them off properly.
Bullying trainers who think it's all about them and cannot handle an ounce of criticism or questions make for a miserable work environment.
Pros
none
Cons
disgusting bathrooms, stuck up, narcissistic trainers
Horrible poisonous place to work
Customer ContactTelephone Agent (Current Employee) – Whitby, ON – 3 May 2017
Management has no control actual fights on floor of call centre. Staff is left unsupervised on weekends. There are no benefits even for an internal interview for a lateral move interviewer had different persons resume before them. You are trained for projects on which you can never work because IT has not created id signins on the required software used on that campaign.
Run away from this place.
Run away from this place.
Pros
There are none. Soul sucking ernviornment
Cons
Many too many to list