Optima Communications international Inc Employee Reviews

Management was surprisingly helpful and friendly, which is quite refreshing for a company. The job was really good in the beginning, until they ended the covid grace period for hydro debt, and collections started and I just could not emotionally handle people crying and struggling, which is ultimately why I left. If it had not been for that, I would have gladly stayed as this company actually seems to care about their employees, which is more than I can say for many.

Pros

Good management, good coworkers, steady hours, work from home

Cons

Emotionally stressful, a little disorganized at times, rude customers

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Don’t work for optima unless you want to be stressed and underpaid.

Customer Service Representative (Current Employee) - Georgetown, ON - 9 May 2023

Optima’s main goal is pleasing their clients. There’s no benefits, uncompetitive wages, exhausting work, understaffing, and they trick you during your probationary period to think everything will be easy and lighthearted. As soon as your 90 days are done, you get slammed with no support, constant screaming customers, terrible training, and an overall sense of dread every time you sign in. I’ve never felt such extreme exhaustion from a mediocre paying job.

Pros

None?

Cons

Terrible

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Insights into Optima Communications international Inc

Based on 46 survey responses

What people like

Supportive environment
Ability to meet personal goals

Areas for improvement

Fair pay for job
General feeling of work happiness
Overall satisfaction

Not too bad

Customer Service Representative (Current Employee) - Remote - 8 May 2023

Nice place to work. Supportive Subject matter expert. Nice management. Nice team. Trainer was super nice. Pay is a little low. Can be scheduled for 10 hrs. So overall it’s positive but Avaya System needs update

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Boring

Call Centre Agent (Former Employee) - Toronto, ON - 27 April 2023

Not fun. Will get nitpicked on everything. You can think you did great, but you didn’t. Minimal opportunity to move up. Hours are never 80. Boringgggg.

Pros

None

Cons

Less than 80 hours every paycheck

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tidy workspace, easy workload

Inbound Customer Service Representative (Former Employee) - Montréal, QC - 25 April 2023

It a job, office is tidy. Work load repetitive and easy to achieve goals. The job is not everyone including myself, The teach you a base, and you develop technique yourself. Upper colleagues are different type of people, management is fine thought. Workplace culture is kind of like Wash, rinse, repeat a number of times a day. The hardest part of the job I consider to be also management and enjoyable would be easy to develop your own skills.

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Stressful job and low pay

Customer Service Representative (Former Employee) - Toronto, ON - 17 April 2023

Once you’re in the production, you’ll get stressed due to high volume of calls and too complicated work procedures. It’s very overwhelming!! Lot pf demanding and irate customers. Also not being paid for two 15min break and one 30min lunch break. So basically, you’ll get a pay 7hrs per day only. Some holidays were not paid. As much as you want to take your break on time however you cant, specially if you are in a long calls. They really have a shortage in manpower thats why it’s a very hectic and stressful job. Managers and seniors were really kind, approachable and helpful. But recently, seniors were more focus in their newly hired trainees thats why they were unable to help :( Working hour is good from 8:30 am to 4:30pm

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Good place to start working

Contact Centre Representative (Current Employee) - Toronto, ON - 10 April 2023

A good place to entry the work force, great work environment, but very poor pay and little to no benefits. Managers are very helpful and prompt when in need of help.

Pros

Nice work environment

Cons

Very poor pay and benefits

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Not for someone seeking long term

Customer Service Representative (Former Employee) - Whitby, ON - 23 March 2023

Hours are long about 9-10 hours per day which they don't particularly make you aware of during the interview. You get 2 15 minute breaks that are scheduled an a 30 minute lunch that is also scheduled. There is no time for other personal duties as it always seems as if youre working. Constant calls with only a 2 minute break after each call. If you want to avoid feeling stressed an overwork avoid this job at Ll cost. The only thing I liked is when the call queue is not busy they ask agents who want to leave early but it's on a first come first served basis. Most times they ask when you are only 3-4 hours into your shift so that means you will be cut significantly. Also for the agents that remain that means no break between calls as the queue will be even busier due to less agents on. This job is not worth the pay. Also for some projects they will require u to use your personal cell phone to take calls. This was a hard no for me an when asked to cross train for the other project I declined. There is also no equipment provided by this company. If your head set is not working they will blatantly tell you to purchase another one.

Cons

Long hours low pay

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Starter job

Customer Service Representative (Former Employee) - Toronto, ON - 19 March 2023

Not the best job since it involves dealing with customers. Also, hours were being cut so couldn't rely on the paycheque, and that's tough with minimum wage. Did this during the covid lockdown for about 5 months

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Shockingly mismanaged

Customer Service Representative (Current Employee) - Oshawa, ON - 27 February 2023

An unbelievably mismanaged business; the trainers, supervisors, and even management hardly understand how the software works. If you need something as simple as a password reset, expect to wait over two months for results from IT.

Cons

Long hours

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Jobs at Optima Communications international Inc

See more jobs

Customer Sales and Service Representative

Toronto, ON

30+ days ago

Conseiller en sécurité financière (LLQP)

Montréal, QC

25 days ago

Licensed Insurance Advisor (LLQP)

Whitby, ON

25 days ago

Licensed Insurance Advisor (LLQP)

Toronto, ON

25 days ago

Stressful environment

Licensed Insurance Advisor (Current Employee) - Toronto, ON - 11 December 2022

The work is so stressful. The company says there is no cold-calling in the job posting. But it’s that only all the time. I can’t work here anymore. The customers are dialed 9-10 times even if they are not interested. It’s annoying.

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Good

Sales Representative (Current Employee) - Toronto, ON - 10 November 2022

Co-wokers are all nice and respectful. Managment isn't bad either. Work days are very busy and repetitive though. Overall not bad, they provide you with a laptop, mouse and a headset to work at home with.

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One of the better call centres

CUSTOMER SERVICE SPECIALIST - INBOUND (Former Employee) - Toronto, ON - 5 November 2022

I joined just before the pandemic hit and we were quick to transition to WFH which meant a lot of new processes were introduced but the managers and team leaders were very supportive and we did a lot of constant training and refreshers which made the work quite easy.Flexible shifts but punctuality was the most important thing.

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They treat workers like trash.

Customer Service Representative (Former Employee) - Toronto, ON - 27 October 2022

Terrible. They will blame you for dropping calls when it’s actually the horrible system they use. Benefits ? They don’t make you sign anything or fill out a form. They will change your schedule last minute and not notify you and when you mention it to them it will be your fault for not constantly checking to see you there were changes made. Asking for help in the group chat doesn’t help because they wil ignore your questions and skip over you like they don’t see anything lol until you ask about 5 or more times. If you want to be disrespected this is the perfect place to work. They do not provide you with equipment like mentioned in the job post. They will expect you to do everybody else work for them. They do not train properly, all the information is outdated. They will threaten you to threaten the customers so they will make payments. I would not recommend this company to anybody.

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Good Entry Level Sales Job

Call Centre Agent (Current Employee) - 144 Front Street West - 14 October 2022

Not a difficult line of work. You're given a script to follow and a benchmark to reach during the day. Your only job at entry level is cold calling, and closing sales. Reach out to people, be as nice as possible, and you will do ok. Lots of people are busy, but that's life. You make your sales through volume of calls. The pay is not phenomenal, but the work culture is great.Everyone is nice, managers and co-workers encourage each other. Working from home is an option.

Pros

Great Management, Flexibility, Opportunity to Learn

Cons

Low Earnings

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Terrible

Customer Service Representative (Current Employee) - Toronto, ON - 11 October 2022

The reviews were accurate. This isn’t a good work place the benefits are pointless. The managers are very misleading. They don’t make you feel appreciated as an employee. The pay is insulting. They are not helpful. The customers are the only good part about working for this company. The turn over rate is embarrassing for this company. Believe the reviews this is a horrible place to work. This company won’t last very long. The work life balance is very inconsiderate.

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Just, wow.

Customer Service Representative (Former Employee) - Remote - 5 October 2022

I only was here for a month during training & I bailed, this place absolutely does not value the employees they hire and will virtually hire anyone off the street with no prior CSR experience. There was absolutely no flexibility when it comes to time off as when I told them I needed an hour off during training to go sign my new apartment's lease, they said that was a no go and training was more important than me having nowhere to live at the end of the month. They underpay for the industry but try and butter you up with small raises if you keeps your KPIs up. No Medical/Dental benefits just a lousy HSA account. The CSR CRM tools are extremely outdated and there is absolutely no culture or comradery here. As someone who has worked in the Customer Service Experience industry for over 12 years, I was treated like an entry level worker and felt that quite insulting.

Pros

None

Cons

Bad rate of pay, unfriendly and detached management, totally dated system, does not value employees.

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Equitable and Diverse Workplace!

Team Leader/Supervisor (Current Employee) - Toronto, ON - 5 October 2022

Optima Communications international Inc is an equitable, diverse, and welcoming workplace that fosters a collaborative working environment. Management is extremely helpful and supportive. They not only provide you with an opportunity for career progression but also empower you with the tools to succeed. In the last 4 years, since I joined, I have always felt valued for my efforts and appreciated for my skillset and expertise. I can proudly say, its been a great workplace where my contribution has never gone unnoticed and management has always encouraged good work-life balance. The pay offered is in accordance with industry standards with several employee discount programs. In a nutshell, I would recommend Optima Communications unreservedly!

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Excellent work life balance

Customer Service Specialist (Current Employee) - Toronto, ON - 5 October 2022

The company has a good work culture & a very supportive management . The team leads are very helpful & gives good guidance to grow. The management also gives all support to grow with in the organization. Its a best organization to have a good work life balance. Not much work pressure & good learning experience.

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Just terrible

Team Leader (Former Employee) - Whitby, ON - 8 September 2022

All around bad environment. Little pay, no benefits, job advancement but very little extra money and still way below industry average. Hours are terrible working 2-10pm Monday to Friday and then every other Saturday. Zero health benefits offered, bare minimum vacation time and difficult to get time off. When you give it your all, they want a bit more.

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supportive management and flexible remote work options

Accounts Receivable (Current Employee) - Whitby, ON - 19 August 2022

flexible remote work options, supportive and collaborative management team, great work life balance, various opportunities to improve transferrable skills

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