Optima Communications international Inc
3.2 out of 5 stars.
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About Optima Communications international Inc

About Us

Optima began in 1992 as a state-of-the-art telemarketing boutique. And now, 23 years later, we’re still owned and operated by the same key people. We’re proud to say we’ve grown continuously, meeting our clients’ evolving needs. One of the main reasons our clients remain with us long-term is that the same Optima communicators are working with their customers long-term as well. At Optima, we make sure this continuity leads to learning, which in turn leads to better business results. Good communicators are hard to find, so when we get them, we do our best to keep them. Many of our people have been with us for more than 10 years, some from the day we first began!

Why Join Us

Our people make the difference, and this is one reason why we have devoted ourselves to cultivating growth and motivation in the workplace, to keep pushing our employees in the right direction. We provide the training but it’s our people who provide the passion. This is passion tempered with the critical human nuances that get sales results. We’re dedicated to providing exceptional customer service, telemarketing and business development solutions across our three locations, Toronto, Whitby Ontario and Montréal, Québec. Whether you are looking for part-time or temporary work, or ready to establish a career, we are always willing to consider applications from enthusiastic and determined candidates, who are committed to personal growth and development and can represent valued clients with uncompromising quality and service. Come join our winning team and find your exciting new career with us!

Benefits for our Employees

We offer our employees excellent compensation, incentives and additional benefits, including: • Competitive hourly compensation, plus incentives and a premium for bilingual (French/English) skills • Bonus programs that are performance driven. • Progressive benefits structure with eligibility after 30-90 days of employment at Optima • Health Spending Account • A results-driven, people-oriented contact centre environment that values diversity • Hands-on, approachable management and support network • Immediate work • Flexible working hours (afternoon, evening and weekend shifts available) • Paid introductory first-class product and sales/customer service training • Growth and development opportunities, including Advanced Workshops and our Leadership Program • Employee corporate discounts

A Meaningful Career in Customer Relations

Do you have what it takes to deliver optimum customer relations? We have immediate permanent full-time opportunities for Customer Service and Customer Sales Representatives, marketing insurance-related products to existing customers for Canada's largest Financial & Insurance Service providers. We believe in human-centered, high-quality customer experiences. Using chats, phone calls, and emails as working tools, you’ll be there to listen, support and problem solve for Optima customers. If you are an energetic, self-motivated and sales-oriented individual looking to learn and develop in a lasting career in sales, we want to hear from you!

Continuous Growth

Optima began in 1992 as a state-of-the-art boutique contact centre. And now, more than 28 years later, we’re still owned and operated by the same key people. We’re proud to say we’ve grown continuously, meeting our clients’ changing needs. We’ve evolved to become a specialist within the regulated industries of banking, insurance, and utilities. As Customer Relationship OptimizationTM experts, we operate as a seamless extension of their organization. Today, Optima operates a bilingual network in excess of 600 workstations through three sites in Toronto (ON), Whitby (ON) and Montreal (QC).

A Dynamic, Diverse & Supportive Work Environment

At Optima, you will be joining an innovative and supportive work environment where you will be encouraged to develop your professional goals every step of the way. We offer: • A results-driven, people-oriented contact centre environment that values diversity • A hands-on, approachable management and support network • Paid introductory first-class product and sales/customer service training • Development opportunities for all employees through our workshops and certification process • Ample growth opportunities, including Advanced Workshops and our Leadership Program • Supportive and friendly coaches to provide continuous support • Flexible working hours (afternoon, evening, and weekend shifts available) In addition to the ability to work from our Call Centre, we are also seeking candidates who can work remotely from the comfort of their home office.

A Rewarding Future: Opportunities for Career Advancement

Over 90% of our promotions are within the company. If you are energetic, self-motivated and service oriented with interest in becoming a team supervisor/leader — we have opportunities for quick career advancement.

Our People at Our Core

Our people are our core assets. One of the main reasons our clients remain with us long-term is that the same Optima communicators are working with their customers long-term as well. At Optima, we make sure this continuity leads to learning, which in turn leads to better business results. Good communicators are hard to find, so when we get them, we do our best to keep them. Many of our employees have long tenures and have grown their skills and capabilities with support from our leaders. We provide the training but it’s our people who provide the passion and dedication. Our People Scope strategies are: • Character-Based Staffing Knowing we can train for almost any skill, we recruit and deploy staff based on qualities that go beyond skill and training. We identify people with the right stuff, by our definition, and assign them the right task and responsibilities. We look for diversity to match what we’re seeing in our clients’ customer bases and we seek characteristics that are very difficult to teach: empathy, tact and genuine enthusiasm. • Deep Product Knowledge Our communicators need to go beyond the sales script. Through collaboration with clients and their customers, our people are trained to translate product features into benefits that address real customer needs, learning from every customer contact and growing their role in every way. • Inspired Coaching Our managers do more than supervise our staff. Almost all of them have risen from staff positions at Optima, making it easier to provide the right kind of constructive feedback. Hands-on coaching, the interactive exchange of ideas and an emphasis on continuous improvement provide our communicators with the all inspiration they need.

Our Mission - Our Values

Our Mission At Optima, we deliver optimum business results through creative program design, quality customer service, and value-added servicing for a select group of long-term clients. Everything we do at Optima has our mission in mind: • the way we choose, train & interact with our people • program design based on business objectives • the way we interact with our clients’ customers • the way we interact with our clients Our Values Constant focus on the SCOPE of our company values is what creates strong long-term business results for our clients. • Optima is PCI compliant and provides bank-class Security for all client data, whether the client is a bank or not. • Optima’s working relationship with its clients is based on true Collaboration. • Optima’s overall objective is the Optimization of business results for its clients. • At Optima, the client’s brand will always be Protected. • Optima has always adhered to business Ethics and people practices that we believe are right. We do things the way our clients would themselves. The attainment of our mission requires everyone at Optima to live by the full SCOPE of Our Values and the principles that govern all that we do.

Our Clients

Our clients are the truest measure of our success. What can we say about our clients? • They include the largest banks, insurance companies and utilities • They stay with Optima for 5, 10, 15 years and longer • They are driven by their shareholders to seek value and results—and would not stay with us if they were not getting both • After working with us for an initial period, 90% find more work for us to take over • Upon request, they will speak on our behalf with enthusiasm Here’s what our clients say about us! “Optima is a true partner, seamlessly integrating as part of our operations, with a drive for performance that consistently exceeds expectations.” - Director, Customer Care Division, major Canadian energy utility “I have heard many outsourcers use the word ‘partnership’ before, but after working with Optima, I truly believe that they are 100% committed to what is best for our company!” - VP Sales, Canadian telecommunications company “We’re committed to customer service that is straight-forward, human and knowledgeable – that’s what Optima delivers day after day. And for years now.” - Senior Vice-President, major Canadian bank “Your team bent over backwards for us . . . I am writing to thank your team (BIG TIME!) for the quick and decisive action taken to satisfy our needs.” - Marketing & Sales Executive, major Canadian insurer “Hats off to the Optima Team: I want to personally thank each and every one of you for working so hard to make our recent campaign such a success. Together, our leaders and the Optima team continue to raise the bar higher and higher. As a result, this was one of our biggest seasonal campaigns ever!” - VP, Direct Distribution, major life insurance company

Company Details

Headquarters

Head Office: 144 Front Street West, Suite 200 Toronto Ontario M5J 2L7

Revenue

$100m to $500m (CAD)

Employees

501 to 1,000