Optima Communications international Inc Careers and Employment

Work wellbeing

Results based on 69 responses to Indeed's work wellbeing survey.

Work wellbeing score is Low, 62 out of 100

Happiness

How enjoyable people find their day-to-day life at work

Low

Stress-free

How manageable people find their work stress

Low

Purpose

How meaningful people find their work

Low

Satisfaction

How content people feel with the way things are at work

Low

About the company

CEO
Don MacLeod
59%
approve of Don MacLeod's performance

Founded
1992
Company size
501 to 1,000
Revenue
$30m to $130m (CAD)
Industry
Advertising & Public Relations
Headquarters
Toronto, ON
Link
Optima Communications international Inc website

Optima has been focused on providing the highest level of Contact Centre service on behalf of leading national corporations for over 28 years. We’ve grown continuously by meeting our clients’ evolving needs, leading to an increasing diversity of job offerings and employment activity. Today, Optima operates a vast network in excess of 600 workstations through three sites in Toronto (ON), Whitby (ON) and Montreal (QC).

As Customer Relationship Optimization (TM) experts, we create a seamless exten...

As Customer Relationship Optimization (TM) experts, we create a seamless extension of our clients operations. We take over specific parts of clients' operations - customer service, back office administration or sales. We specialize in complex customer interactions partnering with major utilities, insurance companies, financial services and product support. Our long term contracts with client organizations means steady, long-term employment for our staff. Full paid training, ongoing support and opportunities for advancement are part of the Optima model.

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Jobs

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Insurance Advisor

4 jobs

Browse jobs by location

Whitby, ON

2 jobs

Toronto, ON

2 jobs

Montréal, QC

1 job

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Salaries

Salary estimated from 353 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 252 reviews and is evolving.

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Reviews

Customer Service Representative in Toronto, ON

on 22 August 2023

Best for people who want to gain experience at call center.

- Low pay.- No benefits.- Good for part time students and new comers.- Read long scripts.- Offer opportunities to progress if you want to continue.- High expectations from management

Customer Service Specialist in Toronto, ON

on 28 November 2023

Not a great place to work

1. The management has weirdly high expectations2. The higher ups are rude and unprofessional3. No work benefits. No sick leave with pay, no health or dental benefits

Licensed Advisor in Toronto, ON

on 5 October 2023

Productive work space and fun to work.

What is the best part of working at the company?The training and support provided for new hires is great. Even though Optima is a small company, the attention to detail is commendable. I started my career here and have only gone higher. What is the most stressful part about working at the company?It is a phone based job, so comfort level on the phone is a challenge.What is the work environme...

Client Service Representative in 400 sainte croix Montréal

on 26 September 2023

Relaxed and friendly environment yet efficient

Truly one of the most relaxed and inclusive environments where I felt like the managers and trainers are more like a knowledgeable understanding friends.There is no hard part that in this job for a person open to listen People love it when they hear a genuine friendly voice l, so it’s rare to have unpleasant moments Worked in customer service before but this is the first time I feel I have all...

Customer Service Representative in Toronto, ON

on 23 August 2023

misleading benifets

IN the interview process it was made to seem like there is comprehensive benefits and paid time off and there is not, upon asking for information regarding benefits I was advised its an annual allowance of $300 which was not advised in interview.

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Questions and answers

People have asked 39 questions about working at Optima Communications international Inc. See the answers, explore popular topics, and discover unique insights from Optima Communications international Inc employees.