Ontario One Call

Ontario One Call Employee Review

Positive and employee-focused job, but not for everyone

Contact Center Agent (Former Employee) - Guelph, ON - 1 September 2022

I find the work culture to be excellent for people who like stability in their job, who enjoy helping people, who enjoy a positive work culture and clean work environment, and who appreciate a little extra support from management. The company does well to recognize individual employees for their efforts, and is an environment that is suited for extroverted people. Coworkers are friendly, and management is generous with support. Position also included a generous amount of time off for their entry level workers. Food was offered frequently during pre-covid times, and gifts are often offered to employees. Training is also provided on work hours during off-peak season. And it's great for those people who like to work independently. Wages are also generous relative to the typical agent work.This position may not be for people who want a fully remote job, or people who want consistent shifts. It has a bureaucratic structure which may not appeal to some people. The company is rigid in its scheduling, shifts may vary in amount of hours as well as start and end times between an 11 hour period. These shifts are arranged by the company and non-negotiable. In-office days are scheduled by the company and are also non-negotiable.Another difficult aspect was dealing with people who were struggling with locate timelines and various aspects of the system. Although not the fault of the companies (they are continuously improving), it would be nice to see the work done in a timely fashion in the future by the entire multi-faceted system that Ontario One Call is in, to avoid contact center agents -

Pros

Positive employees, considerate supportive management, free food, callers happy for your assistance, beautiful office, hybrid work environment, ability to request time off and bonus time off, wages (relative to position), work independently, extra training provided on work hours (off-peak season)

Cons

Shift lengths vary & not usually consistent, cannot choose mandatory in-office days, unhappy callers

Ratings by category

5.0 out of 5 stars for Work/Life Balance

5.0 out of 5 stars for Salary/Benefits

5.0 out of 5 stars for Job security/advancement

4.0 out of 5 stars for Management

5.0 out of 5 stars for Culture

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Similar reviews

Same roleSame location

Amazing workplace vibes, awesome training and coworkers!

Contact Center Agent (Former Employee) - Guelph, ON - 16 August 2023

I absolutely loved working at Ontario One Call. You do need to have a bit of thicker skin due to some of the customers yelling about getting their locates within 5 business days as they think that they can call and just dig immediately. The workplace is a total vibe and your coworkers, team leads, and management are amazing! They do truly care about your wellbeing and the work life balance. They have events and provide lunches for all shifts on occasion. The Call Centre Agent job is not for everyone, but it sure is a great position. You basically follow the script and approve tickets for locates and it is a great job. Love this place!! It was too bad that I had to move on, but I would go back in a heartbeat.

Cons

Different shifts daily (but always on either days, nights, afternoons)

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Same role

Contact Center Agent

Contact Centre Agent (Former Employee) - Greater Sudbury, ON - 21 August 2021

Overall it's a good place to work they have paid training, good benefits, and it's a supportive work environment. However, this job is not for everyone. It's long hours, tough calls, and it is a very busy and pressured work environment.

Pros

Great supervisors, good benefits

Cons

0 flexibility in hours, poor technology

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Same location

Great people, sketchy company.

Corporate Side (Current Employee) - Guelph, ON - 27 October 2023

Some really great managers and co-workers.The company as a whole is very suspicious and their policies seem fake and they do not pay what they say.Mixed bag for a work environment but the lies about pay are important to consider before you commit to work there.