Ontario One Call Employee Reviews

I find the work culture to be excellent for people who like stability in their job, who enjoy helping people, who enjoy a positive work culture and clean work environment, and who appreciate a little extra support from management. The company does well to recognize individual employees for their efforts, and is an environment that is suited for extroverted people. Coworkers are friendly, and management is generous with support. Position also included a generous amount of time off for their entry level workers. Food was offered frequently during pre-covid times, and gifts are often offered to employees. Training is also provided on work hours during off-peak season. And it's great for those people who like to work independently. Wages are also generous relative to the typical agent work.This position may not be for people who want a fully remote job, or people who want consistent shifts. It has a bureaucratic structure which may not appeal to some people. The company is rigid in its scheduling, shifts may vary in amount of hours as well as start and end times between an 11 hour period. These shifts are arranged by the company and non-negotiable. In-office days are scheduled by the company and are also non-negotiable.Another difficult aspect was dealing with people who were struggling with locate timelines and various aspects of the system. Although not the fault of the companies (they are continuously improving), it would be nice to see the work done in a timely fashion in the future by the entire multi-faceted system that Ontario One Call is in, to avoid contact center agents -

Pros

Positive employees, considerate supportive management, free food, callers happy for your assistance, beautiful office, hybrid work environment, ability to request time off and bonus time off, wages (relative to position), work independently, extra training provided on work hours (off-peak season)

Cons

Shift lengths vary & not usually consistent, cannot choose mandatory in-office days, unhappy callers

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Amazing workplace vibes, awesome training and coworkers!

Contact Center Agent (Former Employee) - Guelph, ON - 16 August 2023

I absolutely loved working at Ontario One Call. You do need to have a bit of thicker skin due to some of the customers yelling about getting their locates within 5 business days as they think that they can call and just dig immediately. The workplace is a total vibe and your coworkers, team leads, and management are amazing! They do truly care about your wellbeing and the work life balance. They have events and provide lunches for all shifts on occasion. The Call Centre Agent job is not for everyone, but it sure is a great position. You basically follow the script and approve tickets for locates and it is a great job. Love this place!! It was too bad that I had to move on, but I would go back in a heartbeat.

Cons

Different shifts daily (but always on either days, nights, afternoons)

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Insights into Ontario One Call

Based on 7 survey responses

What people like

Trust in colleagues
Feeling of personal appreciation
Inclusive work environment

One of the best place to work

IT Support Specialist (Current Employee) - Guelph, ON - 19 May 2023

I have worked at many different companies but Ontario One Call, is really best place to work, environment and the employees as well as the Management is so good, and always ready to help and try to make you a more better person.Thank you,

Pros

Yes, there are

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Call before you dig

Customer Service Representative (Current Employee) - Greater Sudbury, ON - 14 March 2022

I’ve been with 1call for 5 years, great company, management is always willing to to help, high company morales, steady hours, vacation is unpaid, unless your up higher and there’s not much opportunity for advancement. Great benefits, they offer lots of in house training to help develop your skills.

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Good workplace

Anonymous (Current Employee) - Guelph, ON - 22 February 2022

The Management have surveyed staff multiple times in the past two years and use this information to build plans around their COVID response, Return to Office and other long term plans. Circumstances have been challenging and they are trying very hard to make it a good place to work and it shows.

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Contact Center Agent

Contact Centre Agent (Former Employee) - Greater Sudbury, ON - 21 August 2021

Overall it's a good place to work they have paid training, good benefits, and it's a supportive work environment. However, this job is not for everyone. It's long hours, tough calls, and it is a very busy and pressured work environment.

Pros

Great supervisors, good benefits

Cons

0 flexibility in hours, poor technology

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Manager is very nice person. I recommend this place for work.

Customer Service Representative (Former Employee) - Guelph, ON - 30 October 2020

Supervisors are very nice and helpful. Manager is also extremely helpful and nice lady. Not strict on clothing. Clients are not allowed inside the building. Lots of sunlight coming in working area.

Pros

Free lunches and breakfast on first day of joining.

Cons

Long hours

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Great place to work!

Call Centre Agent (Current Employee) - Guelph - 24 March 2020

Ontario One Call is a really great place to work. It is not your regular call center by a long shot! It provides paid training and has a friendly, supportive work environment. The team around you are inviting and are more than willing to help with any questions you have during your shift. Management are excellent and very down to earth. I really don't know of a down side to working at Ontario1Call, I love coming in to work here. The pay is good and the people are just awesome!

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Good for short term employment

Customer Service Representative (Former Employee) - Guelph, ON - 6 January 2020

The training is fun and the work culture is friendly, however, you have NO say in your hours really, there is no possibility of a reference and as in every call center job, you have to deal with loonies and jerks on the phone. It gets insanely busy in the spring and summer, and many people are let go after this busy period.

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Temp is fine don't stay

Call Centre Representative (Former Employee) - Guelph, ON - 11 December 2019

The work culture is poor. Most staff on the floor are great but are not supported. There is not room for advancement and the management is unprofessional often talking behind the backs of employees. Good workers are leaned heavily on to compensate for any agents not meeting goals. Acknowledgments (e.g. call of the month) are used to smooth over grievances instead of addressing issues. They are not genuinely interested in feedback from staff unless it reflects well on them.

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Jobs at Ontario One Call

See more jobs

Customer Support Specialist - Position Available

Guelph, ON

13 days ago

Customer Support Specialist - Night Shift - Position Available

Guelph, ON

13 days ago

Human Resources Generalist - Position Available

Guelph, ON

5 days ago

The technology is awful.

Call Centre Agent (Former Employee) - Guelph, ON - 9 November 2019

It is difficult to do your job with the tech you're required to use, the company culture is very "PC", management/HR shares private, confidential information with everyone under the sun in the upper level company team (when it is not necessary), people are very rude over the phone (call centre), and there is 0 room for advancement. You don't get anything for trying other than superficial recognition in your "achievements".

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Casual place to work

Customer Service (Former Employee) - Guelph, ON - 7 October 2019

It depends on what you are looking for in your life. You need to decide if this is the place for you. Like any job it has good and bad qualities. Have a good day.

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Fantastic work environment, Great book of Business

CONTACT CENTRE AGENT (Current Employee) - Guelph, ON - 18 August 2019

On1Call is a great place to work. The management is very supportive and understanding. Your shift is posted weeks in advance and the hours are great. Team leads and Senior Agents are very knowledgeable.

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horrible management

Contact Centre Agent (Former Employee) - Guelph, ON - 22 March 2019

Loved the people i worked with but the management and HR were unorganized and had no clue what they were doing. HR is highly unprofessional and i would not recommend working here if you're looking for permanent work as they only hire on contract.

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Flexible hours

Inbound Customer Service Representative (Former Employee) - Guelph, ON - 21 March 2019

This Job was a good job with an outline to follow while taking phone calls. It did not take any effort really because all did was follow the script they gave you to get the phone call.

Pros

Flexible hours

Cons

Seasonal work

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On1call

Phone Operator (Former Employee) - Guelph, ON - 29 August 2018

An excellent place to work with great training! Managing all of ontario is a demanding task but they give you plenty of training to do your job and an excellent senior operators to help if you need anytime.

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The Best CSR Center You'll EVER work in!

Representative (Current Employee) - Guelph, ON - 22 May 2018

Pros 1. Management fully understands that this is not a forever job for the majority of people that pass through and they support you while you pursue further education, outside work and even set up interview with temp agencies on company time to ease transitions. 2. Management also protects you - great work culture, great protections from abusive callers, and serious respect for the work you do. 3.They couch you and support you. No stress about making numbers. Just do good quality work at a reasonable pace. 3. The job is easy. For the most part it is well planned, organized and scripted. And the training is way better than the "Sink or Swim" attitude in a lot of similar positions. Always room for improvement here, but they listen to your suggestions and actually implement them when feasible. 4. Casual dress code, good kitchen and amenities. Cons 1. Not a lot of full-time opportunities and not a lot of room for advancement. Most people come on for ramp up in the spring and are phased out in the fall. 2. Heavy workload in summers and some long days and weekends. 3. Center is open 24 hrs, 7 days a week, 365 days of the year. You will need to work some holidays (but usually for 4 hrs or so @ double time and a half pay).

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great place to work

Call Center Agent (Former Employee) - Guelph, ON - 13 December 2016

Loved going to work and didnt even mind the long days. everyone that worked there, be it agents or management, everyone was a pleasure to work with. There was always recognition for a job well done and your work was appreciated.

Pros

Recognition for a job well done

Cons

Long Hours

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Good Pay, Terrible Management

Call Centre Agent (Former Employee) - Guelph, ON - 6 July 2016

This job payed $13.50 an hour which was decent. Sometimes they gave us a free lunch which was nice. The training was very in depth and extensive so you know exactly how to perform the tasks assigned to you. However, some of the management have a very big chip on their shoulder and are not flexible with scheduling whatsoever. You have no job security either. There is a clause in the contract that states that they can terminate you at anytime without cause as long as they pay you one weeks pay.

Pros

Free lunches, good training

Cons

Long and boring hours, bad management

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A/R & Invoicing

Administrative Specialist/Invoicing/A/R (Current Employee) - Guelph, ON - 3 November 2014

ON1Call has become a legislated regulator and as such, there are additional responsibilities to our members and board. Typical day consists of the exchange of information with the members, board and staff to streamline process and implement strategic solutions. Transparent accountability with a high level of customer service and offering immediate solutions is key to the position and integral to our not-for-profit status. The staff is required to understand all facets of the notification system in order to provide superlative service to our members. I am fortunate to be part of a great team of people working towards a common cause. Although the leadership has experienced changes the future direction of ON1Call is clear.

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