Terrible place using the typical callcenter playbook
Customer Service Representative (Former Employee) – St. Catharines, ON – 8 January 2014
They stiff you on bonus by taking away your valid sales that were read verbatim from material provided by them. When explained that I read the entire thing verbatim I was told the material I was given was wrong and was given a "new" set of pages that turned out to be the exact same material.
If you dont sell they send you home. All the top sellers are given inbound queue priority so they set up a pyramid scheme where if you dont sell you get no calls and cant sell and get sent home.
In the hiring process they tell you that you get every other weekend off. Since they were comically overstaffed they decided to change that and you get every other saturday off. Cool but that every other week they keep you working sunday so they make you work 6 days a week every other week but then end up sending you home on your extra day worked. So they have people working more to combat being overstaffed. In what world does this make any sense.
Team managers that sit behind you and talk all day and do zero work. When they finally get around to doing the 5 minutes of work they need to do they yell and complain so loud that you cant even hear your customer on the phone because their spreadsheet was opening slowly.
Customer Service / Sales (Former Employee) – St. Catharines, ON – 25 December 2013
Specialized in sales of internet packages to the customers of Verizon Communications over the telephone. Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products. Resolved billing questions and disputes, made customer call-backs / follow-ups, and performed data entry.
Sales Associate (Former Employee) – St. Catharines, ON – 20 December 2013
For me it was a great place to work. They worked your schedule around what other things you had to do in life. it was so good people where always nice. i wish i didn't leave the Hilton but sadly i had too.
Sales Representative (Former Employee) – St. Catharines, ON – 3 July 2013
A normal day at One Touch Direct was basically attending your computer and calling customers. We usually called current customers, but once in a while we handled inbound customer service calls. It did get quite stressful time to time when you're trying to reach your quota for the week. Most managers were easy to work with and provided great daily incentives for people who made sales. My training class consisted of 20 people in April, and by the time i left One Touch Direct, me and one other person were the only people remaining from the training class. Basically, there really isn't job security at one Touch Direct, however its a great summer job with great hours.
good co workers and good hours and commission/incentives
telephone sales agent (Former Employee) – st. catharines – 28 May 2013
When I first started out with the company it was a decent place to work. My co-workers on my campaign were amazing to work with. Unfortunately the same couldn't be said of management as they were the cause of us losing our campaign. While some people were kept and moved to other campaigns, I lost all my hours, and was put on call. I went from 40 hours a week to only 5 hours over 3 weeks. I was forced to quit but later found out other employees were allowed to be laid off so they could get funding to go back to school..
Sales Representative, Full Time Employment (Former Employee) – St. Catharines, ON – 7 January 2013
A terrible place to work. They have a tendency to not meet their employees needs such as reasonable time off requests. And whatever time you miss, they force you to make up that missed time. The management discriminates certain against employees they do not like. Meaning they play the favourites game.