OneTouch Direct Employee Review

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Great hours, great incentives, great summer job
Sales Representative (Former Employee) –  St. Catharines, ON3 July 2013
A normal day at One Touch Direct was basically attending your computer and calling customers. We usually called current customers, but once in a while we handled inbound customer service calls. It did get quite stressful time to time when you're trying to reach your quota for the week. Most managers were easy to work with and provided great daily incentives for people who made sales. My training class consisted of 20 people in April, and by the time i left One Touch Direct, me and one other person were the only people remaining from the training class. Basically, there really isn't job security at one Touch Direct, however its a great summer job with great hours.
Pros
good co workers and good hours and commission/incentives
Cons
no job security, stressful at times
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Great workplace culture.
Telephone Sales Representative (Former Employee) –  St. Catharines, ON5 April 2018
Excellent phone etiquette in many outbound calls back to back, 150 calls a day on average. Upsell TV, internet and home phone packages to customers in the Winback Campaign.
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Immaturity, Poor Hours, Scripted
Telemarketer (Former Employee) –  St. Catharines, ON22 January 2018
You had to follow a general script that you were rarely allowed to change up to sell AT&T to customers that had previously left them. The job wasn't easy, but it didn't help that there was often bickering and things happening throughout the office, you could not wear anything scented, so by the end of the day it smelt bad and you had a very confined workspace with uncomfortable chairs, so your back hurt by the end of the night
Pros
Close to Home
Cons
Hard to Sell, Confined Workspace, Poor Ergonomics
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Overall rating

3.0
Based on 437 reviews
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3.1Work/Life Balance
2.9Salary/Benefits
2.7Job Security/Advancement
2.8Management
2.9Culture

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