OneClass
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OneClass Employee Reviews for Customer Success Manager

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4.0Work-life balance

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Fun company culture, low salary

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Great people to work with! Office culture was laid-back with open desk concept and really enjoyed the free snacks and coffee. Micro-managing was non-existent and the work hard, play hard mentality encouraged employees to be primarily independent and responsible for their work. Onto my critiques. Friday afternoons consisted of seminar-style meetings where everyone was allowed to take a break and listen in to the team that was scheduled to highlight what they were working on. This allowed everyone insight into other areas of expertise by other teams. While the concept of this is aimed toward skill development and keeping everyone informed on the status quo/future direction of the company, intermingling between teams would have a better method to share ideas and room for improvement instead. Group chat (Slack) for communication was alright for the most part but group channels added an element of being interrupted which left me figuring out whether the message was worth reading or not. If it wasn't, it was mostly wishing happy birthdays to other co-workers or welcoming new team members. It became very addictive to use which diverted attention from the work that was to be done. Management is disorganized and there is no specific evaluation system or feedback on improvement, The same can be said for the workload as it was highly dependent on demand, There was either too much work to do or too little which was quite frustrating for an environment that actively promoted individual skill development. Side note: the company is also expanding way too fast, especially in the - 

Pros

Free monthly lunches, inspiring company culture working with like-minded young professionals, emphasis on skill development

Cons

Low pay, workload demand and method of pay inconsistent, no overtime, tax forms or benefits
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Overall rating

4.0

Based on 60 reviews
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Ratings by category

4.0Work/Life Balance
3.5Salary/Benefits
3.4Job security/advancement
3.6Management
3.9Culture

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