3.9 out of 5 stars.
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One King West Hotel & Residence Employee Reviews

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Canada14 reviews

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3.5Work-life balance

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Excellent working environment

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Great location connected with subway and Excellent working environment . One of the best location Downtown . Walk to all amenities , lobby bar is great and corner coffee shop is a great stop .
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amazingg place to work at i have had quite great months here learnt a lot as well very happy to be part of the team!! grateful for the opportunity always
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Great place to work

Great place to work, hours are consistent. Pay is higher than industry standard and amazing coworker in the food and beverage side. Very according while I was working.
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Stay away if possible

Bunch of unprofessional running the place. Only for them self..Toxic place to work..bullying at some point. Not enough support from management. Who you are and who you know that gives you priorities for everything.




Extra time working not enough time for break
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Best Hotel I’ve worked at so far

Executive management is supportive. They spend money on employees when they have it but times are tough. Compensation is fair if not above average. Culture is great. A sense of belonging and pride is definitely present.


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Insights into One King West Hotel & Residence

Based on 7 survey responses
What people like
  • Clear sense of purpose
  • Ability to learn new things
  • Energizing work tasks

Good Experience

The hotel is great, very nice atmosphere. But some department has bad management, weak supports and poor team players. Overall its so so, I gained lots of knowledge and fun roller coaster experience with them. Thank you OKW.
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Great work environment

Incredible opportunity to work along some great people and provide unwavering guest experiences to guests and others alike. Managers were very comforting and reliable.
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Great place to be creative and Learn

Take pride in ownership and can do attitude. well respected and willing to explore new challenges. Guest oriented striving for excellence. Management open to new ideas and challenges, which keeps you going.
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This place is a joke, playground for management.

Been here for a few years in a customer service position and trust me I seen enough of a bad workplace to last a lifetime. There is no policies and communications are nonexistence. It is a miracle this place is still in operational if it wasn't for the private tenant side. Meeting rooms are basically empty majority of the time. They only got business because they are right in the financial district. This place gets business because of the location. Each department does whatever they want and very often it contradicts with each other and creates bad blood within the workplace. Management only good to you if they like you. If they don't like you, they will make you miserable, whether you belong to union or not. Each month you see people come and go and no point of remembering anyone. Good management gets fired and bad management gets to keep their job. Something happens on a daily basis so it doesn't lack entertainment. This place all about bringing your close friend or family members to work here. Everyone is related to someone in the hotel somehow. This is the perfect workplace if you just need a job temporary while searching for something else more suitable. Highly not recommended for anyone to apply here if they want an enjoyable workplace. If you end up getting hired, just do your job and leave. Also, cover yourself and have evidence to back up everything you do because management will dig up stuff you did 6 months to 1 year ago and ask you why and if you can't answer you get written up.


- great place if you like workplace drama


- this company whole existence is con.
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I worked in the kitchen

Not a good place to work, hr and the union don't listen when you talk they take each others side and dont care what you say. Prep in the kitchen. Over worked and underpaid. The lady l worked with got everyone to do her work for her she was not a working person.


Free lunch


Hr no help and union no help.
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Fun pace to work with great hours

Worked there for 6 years and met lots of nice people. And learned many new skills in the cooking world. Good place to learn you basic mother sauces and practice of knife skills


Free lunches


Long hours
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An ok place to work...

A typical day involved: -Operating the service elevator in an effective and timely manner to accommodate elevator requests by staff members (mainly housekeeping) as well as hotel guests. -Using effective communication skills to accommodate all requests for the service elevator. -Passing documents as well as lost and found articles between the housekeeping department and the front desk. -Assisting residential tenants who are moving in or out of the building. I developed more communication and customer service skills. Only people that were not good to work with were the housekeeping employees. The ladies were very demanding and rude to me if I do any single mistake although they themselves are imperfect. I had to be very patient with them. Hardest part of job was time management Most enjoyable part of job here was only the pay.


Good pay of 13.40


Rude co workers
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Productive work place.

A great environment to learn, wonderful co workers. Learned a lot about delicious food and cooking techniques. Working large banquet functions teaches you to be well organized, to work fast and efficiently.


Staff meals!


Long hours.
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Great Location

The atmosphere is great to be in, really enjoy working at the property. I'm always listened to and the small group of employees make it really feel like home.
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Overall rating

Based on 15 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.6 out of 5 stars for Management
3.8 out of 5 stars for Culture

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