One King West Hotel & Residence
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One King West Hotel & Residence Employee Reviews

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The hotel is great, very nice atmosphere. But some department has bad management, weak supports and poor team players. Overall its so so, I gained lots of knowledge and fun roller coaster experience with them. Thank you OKW.
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Incredible opportunity to work along some great people and provide unwavering guest experiences to guests and others alike. Managers were very comforting and reliable.
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Take pride in ownership and can do attitude. well respected and willing to explore new challenges. Guest oriented striving for excellence. Management open to new ideas and challenges, which keeps you going.
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Been here for a few years in a customer service position and trust me I seen enough of a bad workplace to last a lifetime. There is no policies and communications are nonexistence. It is a miracle this place is still in operational if it wasn't for the private tenant side. Meeting rooms are basically empty majority of the time. They only got business because they are right in the financial district. This place gets business because of the location. Each department does whatever they want and very often it contradicts with each other and creates bad blood within the workplace. Management only good to you if they like you. If they don't like you, they will make you miserable, whether you belong to union or not. Each month you see people come and go and no point of remembering anyone. Good management gets fired and bad management gets to keep their job. Something happens on a daily basis so it doesn't lack entertainment. This place all about bringing your close friend or family members to work here. Everyone is related to someone in the hotel somehow. This is the perfect workplace if you just need a job temporary while searching for something else more suitable. Highly not recommended for anyone to apply here if they want an enjoyable workplace. If you end up getting hired, just do your job and leave. Also, cover yourself and have evidence to back up everything you do because management will dig up stuff you did 6 months to 1 year ago and ask you why and if you can't answer you get written up.
Pros
- great place if you like workplace drama
Cons
- this company whole existence is con.
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Unless management don’t commit here if you have a thirst to grow and advance. Union and HR IS A JOKE! I have a passion for hospitality thus not complaining but overall good for paying your rent nothing else
Pros
Location and history
Cons
Management culture
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Not a good place to work, hr and the union don't listen when you talk they take each others side and dont care what you say. Prep in the kitchen. Over worked and underpaid. The lady l worked with got everyone to do her work for her she was not a working person.
Pros
Free lunch
Cons
Hr no help and union no help.
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Worked there for 6 years and met lots of nice people. And learned many new skills in the cooking world. Good place to learn you basic mother sauces and practice of knife skills
Pros
Free lunches
Cons
Long hours
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A typical day involved: -Operating the service elevator in an effective and timely manner to accommodate elevator requests by staff members (mainly housekeeping) as well as hotel guests. -Using effective communication skills to accommodate all requests for the service elevator. -Passing documents as well as lost and found articles between the housekeeping department and the front desk. -Assisting residential tenants who are moving in or out of the building. I developed more communication and customer service skills. Only people that were not good to work with were the housekeeping employees. The ladies were very demanding and rude to me if I do any single mistake although they themselves are imperfect. I had to be very patient with them. Hardest part of job was time management Most enjoyable part of job here was only the pay.
Pros
Good pay of 13.40
Cons
Rude co workers
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A great environment to learn, wonderful co workers. Learned a lot about delicious food and cooking techniques. Working large banquet functions teaches you to be well organized, to work fast and efficiently.
Pros
Staff meals!
Cons
Long hours.
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The atmosphere is great to be in, really enjoy working at the property. I'm always listened to and the small group of employees make it really feel like home.
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