Omni King Edward Hotel Employee Reviews

Shift are not that great but get better with seniority. Hard to get good shift in hotels anyways unless you work in sales or back office job (accoutning/hr). The ambiance was really great when I worked there, felt like a second family and enjoyed being there. There are opportunity to grow as well as long as you perform the best

Pros

Free lunch, event, hotel discount, benefits

Cons

Breaks and shift work

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Toxic Environment

Marketing Coordinator (Former Employee) - Toronto, ON - 22 October 2023

The superiors do not take good care of the employees, they are not grateful and very loyal. It's a nice hotel but the employees are poorly treated. I would not recommend this hotel.

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Insights into Omni King Edward Hotel

Based on 8 survey responses

What people like

Feeling of personal appreciation
Ability to meet personal goals
Clear sense of purpose

Great place to work

Sales Representative (Current Employee) - Toronto, ON - 7 March 2023

This hotel is really unique with some many long standing employees who love the king eddy. Omni is a great owner who invests in its staff. They focus a lot on the guest experience.

Pros

Free meals, good compensation, open communication, room for advancement

Cons

Not a well known brand in Canada, needs a renovation

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Team environment

Banquet Server (Former Employee) - Toronto, ON - 2 March 2023

Large hotel chain that feels like a boutique. Friendly , exciting and well rewarding . Weekend s are a must ofcourse but very flexible otherwise. Close to all transportation. Downtown.

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Poor Management

Rooms Division Supervisor (Former Employee) - Toronto, ON - 18 December 2022

Although they try to be there and help you solve issues, nothing really happens.The lack of investment in hiring more people and improve services overall is disappointing on the long run for the staff.Everyone works so hard to offer the best guest satisfaction but management does poorly to nothing when there's an urgent need to hire more people and have more competitive services.

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Great hotel I've ever worked for!

Guest Services Agent (Former Employee) - 37 King St E, Toronto, ON M5C 1E9 - 23 October 2020

I enjoyed my time working for the Omni King Edward Hotel. It was one of several places I worked for where the hiring manager took a chance on me despite me not having an intermediate knowledge of the operation at the time. I was fortunate enough that I had an average knowledge of the Opera because I was tested during the interview. HR was/is very accommodating and approachable. Managers and staff are approachable but vary from one to the other but luckily for me I was able to gauge their work sentiments that made it more efficient for me to work. The General Manager is approachable and emanates a sense of passion for the property and the industry. The GM visited my department from time to time to check on our work/well-being of which I truly appreciate. The work environment is what sold the King Edward Hotel for me but it is their employees that made me stay and want to grow with. From Valet to Housekeeping, the majority I worked with are very accommodating and willing to assist. Of course there were work disagreements, but then again, no work environment ever gone through without one. It is unfortunate that my time were impermanent but I'd work here again.

Pros

Accommodating Management and Staff. Good location. Near transit. Landmark Hotel. Good wages.

Cons

Desired work schedule will be based on seniority level (Not really a Con).

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Amazing

Executive Sous Chef (Former Employee) - Toronto, ON - 26 June 2020

By far the best company I have ever had the pleasure of working for. I would recommend them without hesitation to any hospitality industry professional who is looking for an opportunity.

Pros

Salary, benefits, management team

Cons

None

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Hotel with strong culture

Demi Chef (Current Employee) - Toronto, ON - 18 June 2020

It's an old building wrapping a strong and yet updated working culture, consists of young staffs that are willing to learn and the senior ones, including the Chefs that are more than willing to teach and train

Pros

Mostly fix schedule

Cons

More training for staff

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Respectable work environment

Guest Service Manager (Former Employee) - Toronto, ON - 10 June 2020

King Eddy is one of my favorite places to work. This place has a loving and welcoming environment and gives equal opportunities to all its employees to grow and values opinions. The only recommendation would be work life balance for management employees in certain departments. I would recommend King Eddy to all my friends.

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Good supplies of Foods cook ready to help you.

Operating Engineer (Current Employee) - King, ON - 19 March 2020

I tell good brief,all departments head meet around with GM too. We have very reliable personnel,and honest managers. Very good conditions forold building with demanding clientele and super teams for services.This Hotel Omni is 10 I assure you.

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Banquet has good tips but few hours for new hired employees.

Banquet Server (Former Employee) - Toronto, ON - 7 February 2020

I think the main issue is the little attention to hard working employees that are giving their maximum to accomplish their job tasks, instead there is more attention to seniors servers that at certain point get accommodated by Union protection and many times create more difficult situations and a hardship work environment for rest of workers and the managers than their own productivity at work. So not much career advancement at this department (banquets) because time working is more valuable than quality of work for them. Is sad but real now if you have time for wait until someone gets retired and wants some good tips this is the job and company for you. Probably i just get there with the wrong management team but please do not misunderstand my message this is still a good place to work depending of the department, your experience and why not your luck! Oh is good to mention that HR team are the best!

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Great place to work, surrounded by great leaders and team players.

Director of Sales (Former Employee) - Toronto, ON - 26 November 2019

I greatly enjoyed working for one of the most prestigious hotels in the city. Learned on a daily basis and would recommend Omni Hotels & Resorts to anyone.

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union limitations

server (Former Employee) - victoria restaurant - 20 November 2019

Unless you get hired as full time, you don't get consistent hours and have to have a second job. So, people can take your hours on the schedule as soon as it comes out, so if you are part time, you're screwed. You get trained in every department and only get used as a relief for people going on vacation. This is while you are struggling to get more than 20 hours a week and feed your family while relieving someone who gets to go on vacation and have benefits. Sucks big time, plus there is a huge rotation of managers who quit and go somewhere else...

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Management lacks empathy & sympathy

Guest Services Agent (Current Employee) - Toronto, ON - 6 July 2019

Management lacks empathy and sympathy to hardworking staff. Standards are poorly followed.

Pros

Good Salary

Cons

Management aren't supportive enough

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I love to work here

Understand an overview of Housekeeping Operations (Former Employee) - Toronto, ON - 7 May 2019

Omni King is 4 stars hotel in downtown Toronto and while I worked there, • Understand of housekeeping process, the system to clean 16 guest rooms per day in an excellent standard as well as doing turndown services, public area and laundry • Have been nominated for An Omni Service Champion Award to assist Banquet and Public Area Team in special events and Weddings • Double check guest rooms for VIPs and prepared extra linen, furniture, beddings for guests with special needs

Pros

environment

Cons

too busy

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Beautiful old building, decent place to start for security/hospitality sector

SECURITY GUARD (Former Employee) - Toronto, ON - 19 March 2019

One of Toronto's oldest hotels in a historic district. Apart from the sights, work is managed as most hotels are: departmentalised. It can be hectic but also very repetitive.

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Toxic Environment

Ideal Service Agent (Former Employee) - Toronto, ON - 30 December 2018

expected to work inconsistent hours, days, evenings and overnights. Senior management is careless and does not understand the front line positions. Management only cares about revenue and not the employees.

Pros

front line positions are unionized

Cons

Management

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Great place to work

Guest Service Agent (Current Employee) - Toronto, ON - 14 March 2016

Great team, great benefits and great clients. Management is very supportive and very understanding. A lot of people have been working there for over 30 years.

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Grow and develop personally

Hotel Room Attendant (Current Employee) - Toronto, ON - 14 July 2015

Working in Omni King Edward Hotel is worthy. It helps you to grow and develop personally especially in customer service. Working environment is wholesome and have nice benefits to employees.