Average Company (for those with Technical/ scientific/engineering background)
Quality operations (Former Employee) – Richmond Hill, ON – 9 May 2017
For a medical device company; which is governed by Health Canada regulations, this company is quite under-developed in terms of their compliance and understanding of Health Canada's guidelines and technical expertise.
The majority of the managers (and employees) do not have any experience working within a regulated industry, and if they do, they are grossly negligent. This leads to numerous non-compliant decisions; leading to errors and the need for recall's, investigations, and rework. Due to the lack of developed quality systems and the lack of knowledgeable staff, corrective actions are often inadequate, and no effectiveness checks - so the deviations constantly recur.
Aside from the lack of technical and Quality System experience, the atmosphere at work is relaxed & friendly.
Sales and marketing staff are treated quite well. although they contribute to many non-compliant actions, and claim ignorance to the guidelines (which is unacceptable if you compare these sales & marketing staff to those in pharma or biotech - who are quite well versed in guidelines and compliance). These non-compliance issues cost a lot of time (and money) to rectify.
Reimbursement is average. health plan and RRSP are sub par