Customer Service (Current Employee) – Flamboro Downs, ON – 15 April 2018
Unbelievable how a company can treat their employees with no respect. It's transition time at OLG Flamboro downs and our managers are slashing staff customer service hours to justify they are worthy of keeping their "high paying hide in your office jobs". All departments are feeling the negative effects of being pushed to their limits dealing with angry customers waiting in long lines at the cashier and winner's circle counters. Now with reduced money on hand we are faced with ABM and CTR machines frequently running out of money. We had a great place with top notch customer service here but greed took over that. Part time staff who depend on OLG for a pay cheque to pay bills, housing and every day needs are faced with the reality 6 hour shifts down from 8's to fill in the gaps and with potential of losing their much needed benefits. Great Canadian Gaming hasn't taken over yet although the cage manager decided to jump ahead and change staff schedules prior to the new service provider making their own choices. Staff who challenged these changes were told "that's the way it is" or you can quit. Working for OLG for many years and this is how we are treated? Do our managers know how to do the jobs we do on daily basis in the event we need them to help? Probably not!!! Good luck to our new service provider taking over this mess!!!
Great co-workers make great work days
Management has no integrity......all we want is the truth!!!